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Bridging the Gap: Technical Speak to Everyday Language
Face to face / Virtual public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
Who is this course for? This course is tailor-made for professionals with a technical background who are looking to enhance their communication skills. Whether you’re an engineer, IT specialist, or in a scientific field, this course will equip you with the tools to effectively convey complex ideas in a clear, non-technical manner.
Benefits
Course Syllabus
The Art of Simplifying Technical Communication
Understanding the barriers to effective communication in technical fields.
Strategies for breaking down complex ideas into simple, digestible content.
Personal Communication Profiling
Leveraging profiling tools to discover your unique communication style.
Tailoring your approach to suit diverse audiences and situations.
Emotional Intelligence in Communication
Harnessing emotional intelligence to foster stakeholder engagement.
Techniques for empathetic listening and response.
Mediums of Effective Communication
Selecting the appropriate channels for delivering your message.
Best practices for digital, verbal, and written communication.
Transparent Communication for Trust Building
Principles of open communication to build trust and rapport.
Case studies on transparency in corporate settings.
Negotiation and Conflict Resolution
Navigating negotiations to find mutually beneficial solutions.
Resolving conflicts through constructive communication techniques.
Stakeholder Engagement Strategies
Crafting communication plans that align with stakeholder interests.
Methods for maintaining long-term engagement and support.
Win/Win Solutions through Effective Communication
Frameworks for creating outcomes that benefit all parties involved.
Real-world examples of win/win success stories in technical environments.
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Training manual sample
Below are some extracts from our Communication Skills Training for Technical People manual.
Transparent Communication for Trust Building
Principles of Open Communication to Build Trust and Rapport
Open communication is the cornerstone of trust in any relationship, especially within a corporate setting. It involves a commitment to honesty, transparency, and regular dialogue between all levels of an organization. Here are some key principles:
- Encourage Vulnerability: Trust is built when team members feel safe to share their thoughts, concerns, and mistakes without fear of retribution.
- Consistency is Key: Reliable and predictable communication reinforces trust. Whether it’s regular team meetings or consistent updates, showing up and communicating regularly builds a foundation of trust.
- Active Listening: Trust grows when people feel heard. Active listening involves paying full attention, understanding the message, and responding thoughtfully.
- Feedback Culture: Constructive feedback, both positive and negative, should be encouraged. It should be given in a way that’s helpful and intended to support growth and improvement.
Case Studies on Transparency in Corporate Settings
The Turnaround Story of Company X: After a period of declining trust due to poor communication, Company X implemented a transparency-first approach. They began sharing strategic decisions, financial status, and operational challenges with all employees. This shift not only improved morale but also led to innovative solutions from employees who felt more invested in the company’s success.
The Open-Book Management of Company Y: Company Y adopted an open-book management style, where every employee was educated on the financial aspects of the business. Regular financial meetings were held to discuss the company’s performance, fostering a sense of ownership and accountability among the staff.
The Crisis Communication of Company Z: During a crisis, Company Z’s commitment to transparent communication with stakeholders was put to the test. They provided timely, honest updates about the situation, what was known, what wasn’t, and the steps being taken to address the issue. This approach maintained trust and credibility with their stakeholders.
These examples illustrate the transformative power of transparent communication in building trust within an organization. By fostering an environment where transparency is the norm, companies can create a culture of trust that leads to greater engagement, loyalty, and performance.
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