Root Cause Analysis

Who is this course for?

Managers or specialists in organisations and businesses who want to identify the operational causes of problems and find real-life business solutions will benefit from this course. This course is aimed at people who are completely new to Root Cause Analysis and want learn how it can be used to help improve their business by systematically analysing the problem to determine a root cause before considering potential solutions.

Objectives

By the end of one day workshop delegates will be able to:

• Understand the principles of Root Cause Analysis and what it could mean for your organisation


• Explain how Root Cause Analysis can help a business to identify the causes of a problem and to develop solutions to stop the problems from re-occurring


• Understand problem solving techniques


• Demonstrate how to select and apply the appropriate technique to investigate and solve a problem


• Understand how customer comments and complaints can lead to operational improvements


• Explain how by addressing the root causes of problems you can improve quality, process flow and productivity

Quality Improvement

The Business Case for solving a problem
The Deming Cycle of Continuous Improvement
The continuous feedback loop
Maintaining quality

Investigating Problems

Techniques and Diagnostic Tools
Problem types
Problem Definition – What? When? Where?
Collect the Data
Identify possible causes
5 Whys and Beyond
Cause and Effect
Ishikawa Diagram
Solution brainstorming

Engaging People

Improving staff morale by engaging them in the creative process of problem solving and process improvement
Minimising the risk of change
Monitoring Performance
Maintaining Control

Taking things forward

Action Planning

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.