Building Confidence and Assertiveness at Work: Level 2

Who is this course for?

This course is for people who want to further develop their confidence and assertiveness.

Objectives

You will learn techniques that include building your internal confidence, dealing with real life scenarios, and creating a plan for sustainable long-term assertiveness.

Prerequisites

Familiarity of the areas covered on our Building Confidence and Assertiveness at Work: Level 1 course, or attendance of it.

Building internal confidence

Your inner dialogue
Confidence and belief
Trusting your judgement
Taking ownership of your feelings
Reframing negative thoughts and behaviours

Assertiveness in action with others

Planning ahead
Being assertive under pressure
Saying “Yes” and “No”
Managing your schedule assertively
Giving and receiving feedback
Understanding how confidence affects behaviours

Confidence scenarios

Making requests confidently
Dealing with manipulation
Presenting with confidence
Being assertive with senior managers, clients and stakeholders
Faking confidence when you don’t feel it

Action planning

Continuing your growth in assertive communication
Techniques to stay confident in the long-term
Developing a personal action plan
Working with others for support

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.