Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
| (450 reviews, see all 106,550 testimonials) |
From £470 List price £650
This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.
Introducing Emotional intelligence:
The background to 'Emotional Intelligence'
Multiple Intelligences
The science behind Emotional Intelligence and the brain
Self awareness: Understanding your Emotions
The source of emotions
Emotional cause and effect
The emotional challenge and opportunity
Identify your own emotional triggers, motivations and drives
Self regulation: Managing your emotions
Feelings, perceptions and beliefs
Understanding your reactions under stress and conflict
Choosing your emotions
Re-charge your emotional reserves
Empathy: Understanding the emotions of others
Different behavioural styles
Recognising others' motivations, triggers and reactions
Allowing for different perspectives and diversity
Effective conversation techniques: questioning and listening
Social Skills in the business context
Looking and listening for communication cues
Understanding non verbal communication - how to read and interpret
Building rapport
Managing emotional boundaries
Motivation, energy and drive
Emotionally Intelligent teams
Action planning
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Ascott Hospitality Management (UK) Limited
Kamel Leyla,
Sales Coordinator Long Stays
This was perfect , learnt so much
Emotional Intelligence at Work
Mayer Brown International LLP
Melissa Dow-smith,
Europe IT Learning And Development Supervisor
Great course, excellent trainer - only suggestion would be sweeteners as well as sugar for the coffee.
Emotional Intelligence at Work
Intent
Michael Elliott,
Partner Integration Engineer
This is my second course with STL and again they have delivered perfection in their training. Unfortunately, due to coronavirus, the course was delivered online. However, it had been well tailored to an online/virtual environment and Sarah was incredibly energetic, positive and enthusiastic about the subject. A lot of online courses can drag, and especially with all-day courses you can feel very tired and sapped; however I am writing this about 10 minutes after the course finished and I am actually bursting with energy. I really connected with the material, and got a great deal of benefit both professionally and personally from working through my own situations with Sarah. Thank you again, and hopefully I can join another course soon!
Emotional Intelligence at Work
This emotional intelligence training helps you recognise and manage emotions in yourself and others, improving communication, conflict resolution, and adaptability in the workplace. You'll gain tools to apply emotional intelligence at work, making everyday interactions more effective.
The course is ideal for business professionals across sectors, including team leaders, project coordinators, HR partners, finance specialists, and anyone looking to enhance their workplace relationships and decision-making abilities.
Absolutely. No prior experience is needed. The course is designed for both beginners and those wishing to deepen their understanding of emotional intelligence in a professional context.
You can join the course in-person at our Central London venues or participate in a live, interactive online session. We also offer on-site emotional intelligence training for managers and teams across the UK, ensuring flexibility for your organisation.
Yes, we provide bespoke emotional intelligence training courses that can be customised to reflect your organisation's culture, challenges, and objectives, ensuring maximum relevance and impact.
The training is a one-day programme, and all participants receive a certificate of achievement upon completion, which can be added to your professional development record.
Booking is simple via our website, and we offer a regular schedule of dates on our public schedule. Contact us for group training specific to your company.
Our emotional intelligence training courses are led by experienced trainers, guaranteed never to be cancelled, and include post-course support for 24 months. We also offer premium venues and a restaurant lunch for in-person attendees.
| Next date | Location | Price |
|---|---|---|
| Fri 24 Apr | Limehouse | £495 |
| Mon 11 May | Online | £470 |
| Fri 22 May | Limehouse | £495 |
| Wed 10 Jun | Online | £495 |
| Mon 22 Jun | Bloomsbury | £495 |
| Fri 10 Jul | Online | £495 |
And 27 more dates...
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Excellent
Duracell UK
Graham L
Presentation Skills
"Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone."
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Below are some extracts from our Emotional Intelligence at Work manual.
Self Awareness
Self Regulation
Social Awareness:
Relationship Management
Certain People
Situations
Conflict
Disagreements
Misunderstandings
Unrealistic expectations
Digital content
Topic of conversation
Specific requests
Emotion is information, or data
We can try to ignore them but it doesn’t work
We can try to hide emotions, but we’re not as good at that as we think
Decisions must incorporate emotion to be effective
Emotions follow a logical pattern
Emotions are universal
Describe a recent problem or issue
Include the Who, Why, What, When, and Where, How of the situation
What were your feelings?
What was running through your mind?
What Emotions and Actions did you take?
Be Specific
Think of any inaccuracies in your beliefs
Generate a more accurate / optimistic alternative belief
Put your belief into Perspective
What happened to your mood?
How did your behaviour change?
What solutions / vision did you see that you didn’t see before?
Put aside your views
Avoid making assumptions
Validate the other person’s perspective
Keep an open mind
Practise patience
Recognise the triggers
Take a break to refocus
Vent
Set boundaries
Learn to say ‘no’
Exercise
Listen to music
Talk to friends/family
Go for a walk
Support their need to process information slowly
Be armed with facts to back up opinions
Allow time for questions
Provide detail
Be patient in decision making
Support their goals and objectives
Be precise, efficient, brief and goal‑orientated
Present summary information
Explain what’s in it for them
Support their need for warmth, sincerity and trust
Express an interest in how they feel about things
Keep discussions informal and relaxed
Be a patient listener
Show interest in their ideas and dreams
Ask questions to focus ideas
Summarise for clarity
Attention
Take a pause from anything else you are doing
Concentration
Listen carefully to the feelings behind the words
Total
Ask for clarification if you don’t understand
Interested
Only ask the question if you are genuinely interested in what they have to say
Valuing
Give them the time they need and don’t rush
Empathetic
Put your own feelings on hold, they need someone to listen not give advice
Be attentive
Use positive body language
Find some commonality
Paraphrase
Ask open questions
Make the conversation about them
Rapport – A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well
TrustScore
4.9
/ 5
2431 reviews
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
