Instructor-led training -

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Sales & Customer Service

Improve conversions & customer experience: 20+ courses available

Royal College of Physicians, HR & Learning, :

"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."

74,336 testimonials available

 

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Training team

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Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.

  • Learning Performance Institute - Accredited Learning Provider
  • Institute of Leadership and Management - Recognised Provider

Relaxed, focussed training venues

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Courses never cancelled
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Restaurant lunches & tea/coffees
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Hands-on practical workshops
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2 year post course support
Room at Bloomsbury training venue
Park near Bloomsbury training venue
Local area near Limehouse training venue
Restaurant near Southwark training venue
Example meal at restaurant near Bloomsbury training venue
Example meal at restaurant near Limehouse training venue
Local area near Limehouse training venue

Sample clients & testimonials

74,336 testimonials available

  • duracell
  • sony
  • lucky-voice
  • papa-johns
  • aol
  • london-fire-brigade
  • royal-college-of-physicians

Boundless By CSMA

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Senior Account Executive

Yes, everything was delivered in a great way and lots to think about

HCA International Ltd

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Accounts Payable Assistant

This course was delivered very professionally, and although it wasn't exactly what we needed the trainer adapted the materials very quickly to our situation, adding value to the course that we just wouldn't have had if it was delivered verbatim.

Express Engineering

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Contracts Engineer

The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.

Benefacto

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Membership Executive

I really enjoyed the training, Alison introduced me to new topics I hadn’t thought about and reignited thoughts and skills I’ve studied/ learnt in other training sessions but never actually applied, or applied for a short while but didn’t think about how I could also apply it to my work life. I definitely feel as if I’ve learnt so much today, how to be assertiveness, listen attentively and provide good customer service, I’ve gained some action steps and will definitely apply these straight away. It’s been great and Alison has been very inspiring .

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