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Royal College of Physicians, HR & Learning, Magda M:
"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
Customer Relationship Management
Introduction to Successful Selling
Dealing with Complaints and Aggression
Customer Care for the Receptionist
Communication Skills for High Pressure Teams
Sales Skills for Sales Support and Customers
Contact us for more information.
Developing Major Accounts
Essential Selling Skills
New Business Prospecting
Sales Manager Development
Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.
IIAA LTD
Ellie Bailey,
Customer Services Assistant Manager
- Possibly make your learning material a bit more extensive, Max was excellent but the learning material did not reflect the depth of the course.
Customer Service Excellence
Allpress Espresso
J P
A good day of teamwork and sharing ideas. However the agenda was very long and therefore felt unrealistic. True enough, we lost structure and focus towards the end (I.e team and personal goals would have been great at the start of the day). Feels like training that is more relevant to big corporates than smaller businesses. Some of the group work was really useful though.
Excellent Account Management
HCA International Ltd
Ian Tedstone,
Accounts Payable Assistant
Not relying on too much role play or having to act out to others in the group made the course more enjoyable and put you at ease not worrying about it.
Customer Service Excellence
Express Engineering
Joseph Chalder,
Contracts Engineer
The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.
Customer Relationship Management
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