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Royal College of Physicians, HR & Learning, Magda M:
"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
Sales Programme
Customer Relationship Management
Introduction to Successful Selling
Influence and Persuasion Skills
Dealing with Complaints and Aggression
Customer Care for the Receptionist
Communication Skills for High Pressure Teams
Sales Skills for Sales Support and Customers
Contact us for more information.
Developing Major Accounts
Essential Selling Skills
New Business Prospecting
Sales Manager Development
Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.
Benefacto
Rebecca Kuye,
Membership Executive
I really enjoyed the training, Alison introduced me to new topics I hadn’t thought about and reignited thoughts and skills I’ve studied/ learnt in other training sessions but never actually applied, or applied for a short while but didn’t think about how I could also apply it to my work life. I definitely feel as if I’ve learnt so much today, how to be assertiveness, listen attentively and provide good customer service, I’ve gained some action steps and will definitely apply these straight away. It’s been great and Alison has been very inspiring .
Customer Service Excellence
IIAA LTD
Ellie Bailey,
Customer Services Assistant Manager
- Possibly make your learning material a bit more extensive, Max was excellent but the learning material did not reflect the depth of the course.
Customer Service Excellence
Express Engineering
Joseph Chalder,
Contracts Engineer
The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.
Customer Relationship Management
Bywaters
Jessica Smith,
Customer Service Advisor
Very effective workshop. I thoroughly enjoyed the hands on tasks and exercises.
Customer Service Excellence
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