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Royal College of Physicians, HR & Learning, Magda M:
"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
Customer Relationship Management
Introduction to Successful Selling
Introduction to Sales Negotiation
Customer Care for the Receptionist
Contact us for more information.
Closing the Sale
Customer Care for the Receptionist
Dealing with Complaints and Aggression
Developing Major Accounts
Essential Selling Skills
Introduction to Marketing
Managing Customer Care
Maximising Sales on the Telephone
New Business Prospecting
Powerful Sales Presentations
Sales Manager Development
Sales Skills for Sales Support & Customer
Writing Sales Proposals
Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.
Royal College of Physicians
Magda Mucharzewska,
HR & Learning Officer
STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.
Customer Service Excellence
HCA International Ltd
Ian Tedstone,
Accounts Payable Assistant
Not relying on too much role play or having to act out to others in the group made the course more enjoyable and put you at ease not worrying about it.
Customer Service Excellence
HCA International Ltd
Xander Wood,
Accounts Payable Assistant
This course was delivered very professionally, and although it wasn't exactly what we needed the trainer adapted the materials very quickly to our situation, adding value to the course that we just wouldn't have had if it was delivered verbatim.
Customer Service Excellence
Express Engineering
Joseph Chalder,
Contracts Engineer
The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.
Customer Relationship Management
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