Sales & Customer Service

I think we will all leave the session today with some incredibly useful learnings on how we can improve our quality of service as a company, but it has also helped us to reflect on our own qualities and areas for development in a open and friendly space. Alison has been amazing at listening to each team member and providing some specific areas of guidance.

Customer Service Excellence

I would have preferred for the group to be larger in order to have different perspectives on sales from different markets. But at the same time I enjoyed doing the training with my colleague to discuss our specific product.

Introduction to Successful Selling

- Possibly make your learning material a bit more extensive, Max was excellent but the learning material did not reflect the depth of the course.

Customer Service Excellence

Very enjoyable and informative course. Only thing I can think of to improve it is perhaps include building a pain chain in the course so there is a focus on the many stakeholders there can be and how one person's pain can result in another person's pain. Understanding this can help the salesperson understand and address the wider issues by demonstrating how we can help relieve that pain.

Fundamentals of Selling