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Royal College of Physicians, HR & Learning, Magda M:
"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
Sales Programme
Customer Relationship Management
Introduction to Successful Selling
Influence and Persuasion Skills
Dealing with Complaints and Aggression
Customer Care for the Receptionist
Communication Skills for High Pressure Teams
Sales Skills for Sales Support and Customers
Contact us for more information.
Developing Major Accounts
Essential Selling Skills
New Business Prospecting
Sales Manager Development
Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.
Boundless By CSMA
Kirsty Cameron Clark,
Senior Account Executive
Yes, everything was delivered in a great way and lots to think about
Excellent Account Management
Hadlow College
Louise Macfarlane,
Employability Coordinator
Andrew was a fantastic trainer, his enthusiasm and knowledge on the subject got everyone involved and willing to participate and have a laugh together, which was great as we didn't all know each other to begin with. Andrew's little anecdotes of interesting studies and information relating to the training was fantastic. Very pleased!
Customer Service Excellence
Bywaters
Belgin Yanik,
Commercial Admin Support Trainer
Alastair is a great trainer and i learned a lot from him which I will be taking back with me in work and personal use.
Customer Service Excellence
IIAA LTD
Ellie Bailey,
Customer Services Assistant Manager
- Possibly make your learning material a bit more extensive, Max was excellent but the learning material did not reflect the depth of the course.
Customer Service Excellence
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