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Royal College of Physicians, HR & Learning, Magda M:
"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
Customer Relationship Management
Introduction to Successful Selling
Dealing with Complaints and Aggression
Customer Care for the Receptionist
Communication Skills for High Pressure Teams
Sales Skills for Sales Support and Customers
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Developing Major Accounts
Essential Selling Skills
New Business Prospecting
Sales Manager Development
Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.
Bathroom Discount Center
Steve Mumford,
Business Development Manager
Alistair was great. Enjoyed the course and learnt a lot
Introduction to Successful Selling
CDP
Jenny Frings,
Corporate Partnerships Executive
The course was very helpful - lots of useful practical tips to sell better.
Introduction to Successful Selling
HCA International Ltd
Ian Tedstone,
Accounts Payable Assistant
Not relying on too much role play or having to act out to others in the group made the course more enjoyable and put you at ease not worrying about it.
Customer Service Excellence
Express Engineering
Joseph Chalder,
Contracts Engineer
The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.
Customer Relationship Management
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All prices offered for business users and exclude VAT. E&OE
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