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Royal College of Physicians, HR & Learning, Magda M:
"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
Customer Relationship Management
Introduction to Successful Selling
Introduction to Sales Negotiation
Contact us for more information.
Closing the Sale
Customer Care for the Receptionist
Dealing with Complaints and Aggression
Developing Major Accounts
Essential Selling Skills
Introduction to Marketing
Managing Customer Care
Maximising Sales on the Telephone
New Business Prospecting
Powerful Sales Presentations
Sales Manager Development
Sales Skills for Sales Support & Customer
Writing Sales Proposals
Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.
Express Engineering
Joseph Chalder,
Contracts Engineer
The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.
Customer Relationship Management
Hadlow College
Gabriella Hutchings,
Group Outreach Co-ordinator
Andrew was a fantastic trainer, really enthusiastic, engaging and knowledgeable about the subject - a good trainer makes all the difference in 'soft skills' courses like this as they can often be boring and not very helpful, however I felt that I came out of this training with some valuable ideas which I could take forward into my role.
Customer Service Excellence
Royal College of Physicians
Magda Mucharzewska,
HR & Learning Officer
STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.
Customer Service Excellence
Hadlow College
Louise Macfarlane,
Employability Coordinator
Andrew was a fantastic trainer, his enthusiasm and knowledge on the subject got everyone involved and willing to participate and have a laugh together, which was great as we didn't all know each other to begin with. Andrew's little anecdotes of interesting studies and information relating to the training was fantastic. Very pleased!
Customer Service Excellence
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