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Sales Training & Customer Service Courses

With our extensive range of sales training courses, it's easy to just add us to the ranks of other sales training companies.

However, beyond the 40 sales and customer training courses we offer, we have a wider portfolio of services. This includes applications training (Power BI, Excel) and soft skills courses like negotiation training, management training, and more!

Improve conversions & customer experience: 40+ courses available

108,528 testimonials available

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Public Schedule Training

737 public schedule events next 13 months

Face-to-face location

Online training

Timeframe

Legend

14 Available: Click to book 2 Delivered: Hover for date 21 Full: Hover for status

Course From (£) September
2026		 October
2026		 November
2026		 December
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 January
2027
 February
2027		 March
2027		 April
2027
 May
2027
 June
2027		 July
2027		 August
2027

Most Popular Courses

Advanced Sales Negotiation5953 4 2 5 2 3 2 3 4 7 1 3 3 5 2 5 3 5 2 4 2 5 2 4
Sales Training for Non-Sales Professionals49515 28 14 27 10 27 14 22 13 20 12 19 15 23 14 22 14 20 14 17 14 15 12 13
Customer Relationship Management4957 11 7 12 6 11 7 11 5 12 5 10 8 12 7 12 7 12 8 11 8 12 6 11
Introduction to Successful Selling49521 7 20 8 20 5 22 7 21 7 21 6
Dealing with Complaints and Aggression4954 8 5 9 4 9 4 9 4 8 3 8 5 10 5 9 5 10 4 9 5 9 4 9
Key Account Development4954 14 5 14 4 10 4 14 4 13 3 12 5 15 5 14 5 14 4 14 5 14 4 13
Mastering Customer Interactions: Excellence in Email and Telephone Communication 4954 30 5 28 4 27 4 22 4 21 3 19 5 19 5 19 5 19 4 18 5 19 4 18
Maximising Sales on the Phone4957 16 7 16 6 17 7 16 6 15 5 15 9 17 8 16 6 17 3 16 1 16 30 16 27
Writing Sales Proposals4954 8 5 7 4 6 4 7 4 5 3 5 5 8 5 7 5 7 4 7 5 7 4 6
 

Sales, Customer Service & Financial Training

Advanced Successful Selling4954 9 5 9 4 9 3 9 4 7 3 8 5 10 5 9 5 10 4 9 5 9 4 9
Boosting Sales Through Time Management Skills49511 14 12 14 10 11 11 15 11 14 10 12 12 15 12 14 12 14 11 14 13 14 12 13
Closing the Sale49516 18 16 20 16 18 16 18 15 18 15 17 17 19 16 19 17 19 16 18 16 19 16 18
Communication Skills for High Pressure Teams, 2 days76017 & 18 24 & 25 19 & 20 22 & 23 18 & 19 23 & 24 17 & 18 23 & 24 18 & 19 21 & 22 17 & 18 22 & 23 18 & 19 24 & 25 19 & 20 22 & 23 19 & 20 24 & 25 17 & 18 23 & 24 19 & 20 22 & 23 18 & 19 23 & 24
Customer Care, 2 days7609 & 10 23 & 24 8 & 9 26 & 27 9 & 10 25 & 26 9 & 10 22 & 23 7 & 8 21 & 22 8 & 9 22 & 23 10 & 11 24 & 25 8 & 9 26 & 27 6 & 7 26 & 27 3 & 4 24 & 25 1 & 2 26 & 27
29 & 30 		25 & 26 31 & 1
Customer Care for the Receptionist4951 4 1 5 30 4 30 4 4 5 1 3 3 5 2 5 3 5 2 4 2 5 2 4
Customer Complaint Handling 49518 28 19 29 18 27 17 24 14 22 11 22 11 24 8 23 6 24 3 23 1 23 30 24 27
▼ Show all courses in this category
Customer Service Excellence44624 1 Next date Dec7 7 18 Next date Apr2 3 Next date Jul2 15 Next date Sep
Delivering Customer Satisfaction Assertively49511 14 12 14 10 11 11 15 11 14 10 12 12 15 12 14 12 14 11 14 12 14 11 13
Effective Writing for Sales and Marketing Collateral49511 14 12 14 10 11 11 15 11 14 10 12 12 15 12 14 12 14 11 14 12 14 11 13
Excellent Account Management4213 28 2 29 2 27 2 24 7 22 1 22 3 24 2 23 3 24 2 23 2 23 2 23
Fundamentals of Selling4959 23 9 23 9 23 9 23 7 22 8 22 10 24 9 23 10 24 9 23 9 23 9 23
Influence and Persuasion Skills49511 18 12 19 11 18 11 18 11 18 10 17 12 19 12 19 12 19 11 18 12 19 11 18
Introduction to Sales Negotiation4951 16 1 16 30 16 30 16 5 15 1 15 3 17 2 16 3 17 2 16 2 16 2 16
Managing Customer Care49518 21 19 21 18 20 18 21 18 20 17 19 19 22 19 21 19 21 18 21 19 21 18 20
Mastering the Art of Closing Incoming Calls4954 14 5 14 4 10 4 15 6 14 1 12 2 15 1 14 30 14 31 14 30 14 30 13 27
Powerful Sales Presentations7501 7 1 7 30 6 30 7 5 6 1 5 3 9 2 8 3 6 2 3 1 2 30 2 27
Professional Receptionist49516 28 16 27 16 27 16 24 15 22 15 22 17 24 16 23 17 24 16 23 16 23 16 24
Profitable Sales through Effective Planning & Prioritisation49516 28 16 27 17 27 16 23 15 22 15 22 17 24 16 23 17 25 16 24 16 23 16 23
Sales Effectiveness4953 28 6 29 9 27 10 24 12 22 15 22 18 24 20 23 24 25 23 28 23 30 23
Sales Leadership Training: Empower Your Sales Team for Success, 2 days76014 & 15 8 & 9 29 & 30 23 & 24 14 & 15 7 & 8 28 & 29 22 & 23 15 & 16 8 & 9 29 & 30 24 & 25 14 & 15 8 & 9 29 & 30 23 & 24
Successful Sales Closing4954 9 5 9 4 9 4 9 4 8 3 8 5 10 5 9 5 10 4 9 5 9 4 9
Unlocking Business Potential with Customer Profiling4953 14 2 14 2 10 2 15 5 14 1 12 3 15 2 14 3 14 2 14 2 14 2 13
Course From (£) September
2026		 October
2026		 November
2026		 December
2026
 January
2027
 February
2027		 March
2027		 April
2027
 May
2027
 June
2027		 July
2027		 August
2027

Courses

Featured

Customer Service Excellence

Excellent Account Management

Fundamentals of Selling

Introduction to Successful Selling

Selling Skills (2 days)

Sales Programme

Customer Relationship Management

Customer Care

Sales Effectiveness

Introduction to Sales Negotiation

Advanced Sales Negotiation

Advanced Successful Selling

The Business of Hospitality

Intuitive Sales Skills

Closing the Sale

Influence and Persuasion Skills

Dealing with Complaints and Aggression

Customer Care for the Receptionist

Maximising Sales on the Phone

Writing Sales Proposals

Introduction to Marketing

Communication Skills for High Pressure Teams

Sales Skills for Sales Support and Customers

Managing Customer Care

Powerful Sales Presentations

Customer Complaint Handling

Professional Receptionist

Successful Sales Closing

Profitable Sales through Effective Planning & Prioritisation

Sales Training for Non-Sales Professionals

Key Account Development

Delivering Customer Satisfaction Assertively

Effective Writing for Sales and Marketing Collateral

Unlocking Business Potential with Customer Profiling

Sales Leadership Training: Empower Your Sales Team for Success

Boosting Sales Through Time Management Skills

Mastering Customer Interactions: Excellence in Email and Telephone Communication

Mastering the Art of Closing Incoming Calls

Profit-Driven Sales & Cash Flow Strategies

Further courses

Contact us for more information.

Developing Major Accounts

Essential Selling Skills

New Business Prospecting

Sales Manager Development

Relaxed, focussed training venues

  • Courses never cancelled
  • 98.2% Recommmendation Rate
  • Restaurant Lunch with all STL Venues
  • Easy online booking / rescheduling
  • 13 month schedule
  • 24 months support
  • Attendance Certificate
What to expect when training
Park near Bloomsbury training venue
Local area near Limehouse training venue
Restaurant near Southwark training venue
Example meal at restaurant near Bloomsbury training venue
Example meal at restaurant near Limehouse training venue
Local area near Limehouse training venue
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Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.

Testimonials

Sample clients & testimonials

108,528 testimonials available

Birmingham City University

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Matt Chaney,
Service Desk Manager

Trainer was highly knowledgeable and very helpful.

Influence and Persuasion Skills

SAUL Trustee Company

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Keeley Andrews,
Senior Payroll Technician

It was all perfect

Managing Customer Care

Clear Bank

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Osman Abbasi,
Business Development Representative

Great session

Fundamentals of Selling

Tarmac

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Brooklyn Hoban Langley,
Apprentice - Logistics

Tony Gravestock delivered an outstanding course on Customer Service Excellence
Very efficient. A great personality helped break up the day and the amount of information received. I further developed my knowledge on the following; managing customer expectations, customer service, communication breakdown assertiveness, how to be a powerful communicator, and planning a customer interaction. The course was run very professionally, Tony is a really nice gentleman and makes this course very enjoyable

Thanks

Customer Service Excellence

More testimonials

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Learning & Development Resources

Soft Skills Resources

Soft Skills Blog Posts

Infographics

Customer Service - Why it Matters to Sales and How to Improve

Customer Service - Why it Matters to Sales and How to Improve

Customer Service Excellence - Infographic

Customer Service Excellence - Infographic

Sales & Customer Service Training Public Schedule Events

Introduction to Sales Negotiation 1 Sep 2026 - £, 1 Oct 2026 - £495, 30 Oct 2026 - £495, 30 Nov 2026 - £495, 5 Jan 2027 - £495, 1 Feb 2027 - £495, and 29 more events
Customer Care for the Receptionist 1 Sep 2026 - £, 1 Oct 2026 - £495, 30 Oct 2026 - £495, 30 Nov 2026 - £495, 5 Jan 2027 - £495, 1 Feb 2027 - £495, and 30 more events
Powerful Sales Presentations 1 Sep 2026 - £, 1 Oct 2026 - £750, 30 Oct 2026 - £750, 30 Nov 2026 - £750, 5 Jan 2027 - £750, 1 Feb 2027 - £750, and 30 more events
Excellent Account Management 3 Sep 2026 - £, 2 Oct 2026 - £421, 2 Nov 2026 - £495, 2 Dec 2026 - £495, 7 Jan 2027 - £495, 1 Feb 2027 - £495, and 29 more events
Sales Effectiveness 3 Sep 2026 - £, 6 Oct 2026 - £495, 9 Nov 2026 - £495, 10 Dec 2026 - £495, 12 Jan 2027 - £495, 15 Feb 2027 - £495, and 27 more events
Advanced Sales Negotiation 3 Sep 2026 - £, 2 Oct 2026 - £595, 2 Nov 2026 - £595, 2 Dec 2026 - £595, 7 Jan 2027 - £595, 1 Feb 2027 - £595, and 30 more events
Unlocking Business Potential with Customer Profiling 3 Sep 2026 - £, 2 Oct 2026 - £495, 2 Nov 2026 - £495, 2 Dec 2026 - £495, 5 Jan 2027 - £495, 1 Feb 2027 - £495, and 30 more events
Advanced Successful Selling 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 3 Dec 2026 - £495, 4 Jan 2027 - £495, 3 Feb 2027 - £495, and 30 more events
Dealing with Complaints and Aggression 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 4 Dec 2026 - £495, 4 Jan 2027 - £495, 3 Feb 2027 - £495, and 30 more events
Writing Sales Proposals 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 4 Dec 2026 - £495, 4 Jan 2027 - £495, 3 Feb 2027 - £495, and 30 more events
Successful Sales Closing 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 4 Dec 2026 - £495, 4 Jan 2027 - £495, 3 Feb 2027 - £495, and 30 more events
Key Account Development 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 4 Dec 2026 - £495, 4 Jan 2027 - £495, 3 Feb 2027 - £495, and 30 more events
Mastering Customer Interactions: Excellence in Email and Telephone Communication 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 4 Dec 2026 - £495, 4 Jan 2027 - £495, 3 Feb 2027 - £495, and 29 more events
Mastering the Art of Closing Incoming Calls 4 Sep 2026 - £, 5 Oct 2026 - £495, 4 Nov 2026 - £495, 4 Dec 2026 - £495, 6 Jan 2027 - £495, 1 Feb 2027 - £495, and 30 more events
Customer Relationship Management 7 Sep 2026 - £, 7 Oct 2026 - £495, 6 Nov 2026 - £495, 7 Dec 2026 - £495, 5 Jan 2027 - £495, 5 Feb 2027 - £495, and 30 more events
Maximising Sales on the Phone 7 Sep 2026 - £, 7 Oct 2026 - £495, 6 Nov 2026 - £495, 7 Dec 2026 - £495, 6 Jan 2027 - £495, 5 Feb 2027 - £495, and 29 more events
Fundamentals of Selling 9 Sep 2026 - £495, 9 Oct 2026 - £495, 9 Nov 2026 - £495, 9 Dec 2026 - £495, 7 Jan 2027 - £495, 8 Feb 2027 - £495, and 29 more events
Customer Care 9 Sep 2026 - £800, 8 Oct 2026 - £800, 9 Nov 2026 - £800, 9 Dec 2026 - £798, 7 Jan 2027 - £768, 8 Feb 2027 - £750, and 29 more events
Influence and Persuasion Skills 11 Sep 2026 - £495, 12 Oct 2026 - £495, 11 Nov 2026 - £495, 11 Dec 2026 - £495, 11 Jan 2027 - £495, 10 Feb 2027 - £495, and 29 more events
Delivering Customer Satisfaction Assertively 11 Sep 2026 - £495, 12 Oct 2026 - £495, 11 Nov 2026 - £495, 11 Dec 2026 - £495, 11 Jan 2027 - £495, 10 Feb 2027 - £495, and 30 more events
Effective Writing for Sales and Marketing Collateral 11 Sep 2026 - £495, 12 Oct 2026 - £495, 11 Nov 2026 - £495, 11 Dec 2026 - £495, 11 Jan 2027 - £495, 10 Feb 2027 - £495, and 30 more events
Boosting Sales Through Time Management Skills 11 Sep 2026 - £495, 12 Oct 2026 - £495, 11 Nov 2026 - £495, 11 Dec 2026 - £495, 11 Jan 2027 - £495, 10 Feb 2027 - £495, and 30 more events
Sales Leadership Training: Empower Your Sales Team for Success 14 Sep 2026 - £800, 29 Oct 2026 - £800, 14 Dec 2026 - £793, 28 Jan 2027 - £750, 15 Mar 2027 - £750, 29 Apr 2027 - £750, and 17 more events
Sales Training for Non-Sales Professionals 15 Sep 2026 - £495, 14 Oct 2026 - £495, 10 Nov 2026 - £495, 14 Dec 2026 - £495, 13 Jan 2027 - £495, 12 Feb 2027 - £495, and 30 more events
Closing the Sale 16 Sep 2026 - £495, 16 Oct 2026 - £495, 16 Nov 2026 - £495, 16 Dec 2026 - £495, 15 Jan 2027 - £495, 15 Feb 2027 - £495, and 28 more events
Professional Receptionist 16 Sep 2026 - £495, 16 Oct 2026 - £495, 16 Nov 2026 - £495, 16 Dec 2026 - £495, 15 Jan 2027 - £495, 15 Feb 2027 - £495, and 28 more events
Profitable Sales through Effective Planning & Prioritisation 16 Sep 2026 - £495, 16 Oct 2026 - £495, 17 Nov 2026 - £495, 16 Dec 2026 - £495, 15 Jan 2027 - £495, 15 Feb 2027 - £495, and 28 more events
Communication Skills for High Pressure Teams 17 Sep 2026 - £800, 19 Oct 2026 - £800, 18 Nov 2026 - £800, 17 Dec 2026 - £790, 18 Jan 2027 - £757, 17 Feb 2027 - £750, and 28 more events
Managing Customer Care 18 Sep 2026 - £495, 19 Oct 2026 - £495, 18 Nov 2026 - £495, 18 Dec 2026 - £495, 18 Jan 2027 - £495, 17 Feb 2027 - £495, and 28 more events
Customer Complaint Handling 18 Sep 2026 - £495, 19 Oct 2026 - £495, 18 Nov 2026 - £495, 17 Dec 2026 - £495, 14 Jan 2027 - £495, 11 Feb 2027 - £495, and 29 more events
Introduction to Successful Selling 21 Sep 2026 - £495, 20 Nov 2026 - £495, 20 Jan 2027 - £495, 22 Mar 2027 - £495, 21 May 2027 - £495, 21 Jul 2027 - £495, and 12 more events
Customer Service Excellence 24 Sep 2026 - £446, 7 Dec 2026 - £495, 18 Feb 2027 - £495, 3 May 2027 - £495, 15 Jul 2027 - £495, 27 Sep 2027 - £495, and 7 more events

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