Face to face / Online closed & onsite training. Restaurant lunch included at STL venues.

1 day Instructor-led workshop

A workshop for all professionals whose career paths lie in the hospitality sector. Designed to give an insight into the setup, operations and management of either corporate units or a personal one-off business venture; this course is purposefully constructed as a unique resource to support your ambitions and success in the hospitality arena. From understanding Customer Service, to building networks, to finding your place in theme and venue, this course offers real-life exposure to what it takes to be successful. This course can be developed bespoke to suit specific corporate needs.

Who is this course for?

This is a specialist course for those who work within a corporate restaurant group, or Branded Hotel Operation, or Licensed Pub Organisation, or simply those who seek the exciting adventure into their own small bar, pub or uniquely themed restaurant. This course is for those who want to look before they leap, as much as for those who wish to excel in profitability, customer service, and business management on the corporate stage.

You may also wish to consider our creative problem solving training London courses.

Benefits

Explore the principles of:

What it takes to build and manage a Hospitality operation
Understanding the demands of the Hospitality Lifestyle
The fundamentals of building a Customer Base
Management, Customer Service, Bar Operation
Best practices and systems that can help ground you as a professional
Understand your business

Course Syllabus

The Basics of Business

Capturing the Customer Loyalty
Building your Business Identity
Working with your Suppliers
The best kept secrets of Promotions
Understanding your operational costs

The Process and Systems

How to work the numbers
Practical methods of profitability
Understanding plate Costing and Product Mix
Building your operational Team

The Practical Methods

What you can expect every day
How to handle a customer complaint
Creating the Unique Customer experience
Designing a Bar that works for profit
Stock takes; before the computer there was a pencil…
Understanding the dynamics of the Rota (Roster)

"What do I get on the day?"

Arguably, the most experienced and highest motivated trainers.

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

Bloomsbury
Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

Hot beverages
Clean, filtered water
Biscuits

Online training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.

Training Formats & Services

Training formats available

On-site at your company office UK wide
Closed group at one of our London training venues
Near-site at a location close to you
Bespoke one-to-one basis
Tailored training courses to your requirements
Executive coaching & mentoring

Get On-site/Closed quote

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Customer Service Excellence

"STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."

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Boost productivity & profitability with STL Training! 💼 ✅ No course cancellations 🖥️ Virtual or in-person in London 🍽️ Lunch included 📚 2 years of support This week: Word Intermediate—graphics, Excel data stl-training.co.uk/order/pricing_…t.co/QSQqMqK3Go