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The Business of Hospitality
- 1 day Instructor-led workshop
Who is this course for?
This is a specialist course for those who work within a corporate restaurant group, or Branded Hotel Operation, or Licensed Pub Organisation, or simply those who seek the exciting adventure into their own small bar, pub or uniquely themed restaurant. This course is for those who want to look before they leap, as much as for those who wish to excel in profitability, customer service, and business management on the corporate stage.
BenefitsExplore the principles of:
- What it takes to build and manage a Hospitality operation
- Understanding the demands of the Hospitality Lifestyle
- The fundamentals of building a Customer Base
- Management, Customer Service, Bar Operation
- Best practices and systems that can help ground you as a professional
- Understand your business
The Basics of Business
Capturing the Customer Loyalty
Building your Business Identity
Working with your Suppliers
The best kept secrets of Promotions
Understanding your operational costs
The Process and Systems
How to work the numbers
Practical methods of profitability
Understanding plate Costing and Product Mix
Building your operational Team
The Practical Methods
What you can expect every day
How to handle a customer complaint
Creating the Unique Customer experience
Designing a Bar that works for profit
Stock takes; before the computer there was a pencil…
Understanding the dynamics of the Rota (Roster)
What you get
Training is held in our modern, comfortable, air-conditioned suites
"What do I get on the day?"
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water