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The Business of Hospitality
The Business of HospitalityFace to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
A workshop for all professionals whose career paths lie in the hospitality sector. Designed to give an insight into the setup, operations and management of either corporate units or a personal one-off business venture; this course is purposefully constructed as a unique resource to support your ambitions and success in the hospitality arena. From understanding Customer Service, to building networks, to finding your place in theme and venue, this course offers real-life exposure to what it takes to be successful. This course can be developed bespoke to suit specific corporate needs.
Syllabus
Who is this course for?
This is a specialist course for those who work within a corporate restaurant group, or Branded Hotel Operation, or Licensed Pub Organisation, or simply those who seek the exciting adventure into their own small bar, pub or uniquely themed restaurant. This course is for those who want to look before they leap, as much as for those who wish to excel in profitability, customer service, and business management on the corporate stage.
You may also wish to consider our creative problem solving training London courses.
Benefits
Explore the principles of:- What it takes to build and manage a Hospitality operation
- Understanding the demands of the Hospitality Lifestyle
- The fundamentals of building a Customer Base
- Management, Customer Service, Bar Operation
- Best practices and systems that can help ground you as a professional
- Understand your business
Course Syllabus
The Basics of Business
Capturing the Customer Loyalty
Building your Business Identity
Working with your Suppliers
The best kept secrets of Promotions
Understanding your operational costs
The Process and Systems
How to work the numbers
Practical methods of profitability
Understanding plate Costing and Product Mix
Building your operational Team
The Practical Methods
What you can expect every day
How to handle a customer complaint
Creating the Unique Customer experience
Designing a Bar that works for profit
Stock takes; before the computer there was a pencil…
Understanding the dynamics of the Rota (Roster)
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
|
Get On-site/Closed quote
Sales & Customer Service Training range
- All courses
- Professional & Management training
- Sales & Customer Service Training
- Customer Service Excellence
- Excellent Account Management
- Fundamentals of Selling
- Introduction to Successful Selling
- Selling Skills (2 days)
- Customer Relationship Management
- Customer Care
- Sales Effectiveness
- Introduction to Sales Negotiation
- Advanced Sales Negotiation
- Advanced Successful Selling
- The Business of Hospitality
- Intuitive Sales Skills
- Closing the Sale
- Influence and Persuasion Skills
- Dealing with Complaints and Aggression
- Customer Care for the Receptionist
- Maximising Sales on the Phone
- Writing Sales Proposals
- Introduction to Marketing
- Communication Skills for High Pressure Teams
- Managing Customer Care
- Powerful Sales Presentations
- Customer Complaint Handling
- Professional Receptionist Training Course
- Successful Sales Closing
- Profitable Sales through Effective Planning & Prioritisation
- Sales Training for Non-Sales Professionals
- Key Account Development
- Delivering Customer Satisfaction Assertively
- Effective Writing for Sales and Marketing Collateral
- Unlocking Business Potential with Customer Profiling
- Sales Leadership Training: Empower Your Sales Team for Success
- Boosting Sales Through Time Management Skills
- Mastering Customer Interactions: Excellence in Email and Telephone Communication
- Mastering the Art of Closing Incoming Calls
- Sales & Customer Service Training
- Professional & Management training
- ILM Endorsed Courses
ILM Endorsed Courses
Excellent
Royal College of Physicians
HR & Learning
Magda M
Customer Service Excellence
STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.
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