Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
| (148 reviews, see all 107,303 testimonials) |
From £495 List price £650
The ability to analyse problematic situations, and develop appropriate and sustainable solutions is key to organisational performance and success. This problem solving training course is suitable for professionals whose roles demand sound decision-making in the face of a challenge.
Understanding the problem
What is the problem? - definition and scope
Situational analysis
Generating possible solutions
Facts vs. information
Solution generating techniques
Evaluating solutions
Implementing the solution
Selecting a solution
Planning and delegation
Problem solved? - tracking and evaluation
Taking things forward
Develop a personal action plan
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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FERROVIAL CONSTRUCTION (UK) LTD
Caroline Brennan,
Public Response Co-ordinator
I really enjoyed the course, the pace and the contents. I would suggest providing clearer directions to the location, but otherwise really good.
Problem Solving / Decision Making
FERROVIAL CONSTRUCTION (UK) LTD
Dimitrios Lazarou,
Ssrvice Engineer/Surveying Engineer
It was a great experience interacting with other colleagues and the trainer and understand the course objectives in depth by applying real case scenarios from our personal experiences. 5⭐ to Dennis
Problem Solving / Decision Making
CROWN Bevcan Europe & Middle East
Mias Laubscher,
Production Engineer
Dennis did an excellent job with this training session and the presentation was well understood.
Problem Solving / Decision Making
This course is ideal for professionals who regularly face complex or unclear situations and need to reach confident decisions under pressure. It is particularly well suited to people who want a practical problem solving skills course that helps them analyse issues, identify workable options, and take decisive action in the workplace.
Participants learn how to clearly define problems, separate facts from assumptions, generate realistic solutions, and choose the most effective course of action. The training supports better efficiency, clearer thinking, and stronger follow‑through, making it a highly practical creative problem solving training London option for busy professionals.
The course is delivered as a highly interactive, instructor‑led workshop with a strong practical focus. Delegates work through real scenarios, exercises, and discussions designed to mirror the types of challenges covered in a creative problem solving course, ensuring the learning can be applied immediately back at work.
Yes. The course is available both as a live online session and as face‑to‑face training at STL venues in London or at client sites. This flexible approach supports different team needs while maintaining the same high standard you would expect from decision making training for managers.
Yes. For team or in‑company delivery, the content can be adapted to reflect your organisation's real decision‑making challenges, priorities, and processes. This makes the course especially effective as decision making training for managers who need practical frameworks they can use immediately.
The course focuses on practical application rather than theory alone, guiding delegates from problem definition through to implementation and evaluation. Delivered as a focused one‑day workshop, it develops critical thinking and structured decision‑making skills, making it a highly effective critical thinking and problem solving course for modern organisations.
| Next date | Location | Price |
|---|---|---|
| Tue 18 Aug | Online | £495 |
| Fri 4 Sep | Bloomsbury | £495 |
| Tue 17 Nov | Online | £495 |
| Fri 4 Dec | Limehouse | £495 |
| Tue 16 Feb | Online | £495 |
| Fri 5 Mar | Bloomsbury | £495 |
And 4 more dates...
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Excellent
Duracell UK
Graham L
Presentation Skills
"Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone."
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Below are some extracts from our Problem Solving / Decision Making manual.
Types of Problems
How we naturally make Decisions
Barriers to Problem Solving
Barriers to Problem Solving – Cognitive Biases
Convergent vs Divergent Thinking
Four decision making styles
Decision Making
Decision making is about choosing whether to take a risk or not.
It is about how to take responsibility and how to evaluate the impact of those risks.
What aspects can you evaluate and compare to evaluate your ideas?
Confirmation Bias
The Bandwagon Effect
Negativity Bias
Functional Fixedness
Perception Bias
Cognitive Bias
The 9 Step Problem Solving Process
Identifying the Problem
• What exactly does not work
• The desired outcome
• The impact on scope, time and resources
• Underlying assumptions
The Problem Statement
What information do you need?
People
Environment
Procedures
Equipment
Symptoms v Cause
Root Cause Analysis
The Five Why’s
Brainstorming or Mindmapping
Use divergent thinking
Get input from everyone
The Disney Creative Strategy
“What could go wrong?”
“What is possible?”
“How can we achieve that?”
• What needs to be done?
• Who will do it?
• When does it need to be completed?
• What resources and support are needed?
• What checkpoints and milestones should be established?
• How will we measure results?
TrustScore
4.9
/ 5
2456 reviews
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Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
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