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Terms and Conditions

The best terms available in the UK today (Tue 28 Jun)

Public Schedule bookings

Uniquely available
from STL

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Promotional courses: Rescheduling and cancellations as published online.

Last minute rescheduling available online.

Rescheduling and Cancellation Terms

We believe these to be the best terms in the UK by far. We will beat any better.

Confirmed booking with agreed dates17 working days or more before course16-10 working days before course9-6 working days before course5-1 working days before courseSame day rescheduling
Cancellation fee * 10% 45% 70% 100% 100%
Re-scheduling fee 10% 25% 50% 50% 60%

* All cancellations must be received in writing by emailing

For full details, see our Rescheduling and cancellations page.

On-site / Closed company / Consultancy bookings

Payment terms and conditions

  • Promotional rates are valid for payment received before the specified date; otherwise full list price will apply.
  • Payment is required prior to commencement of training courses or within 30 days of invoice date, whichever comes first.
  • STL will raise and issue an electronic invoice upon confirmation.
  • It is the booker's responsibility to ensure the invoice is sent to the appropriate party for payment.
  • Electronic invoices are legally binding and shall be governed by and interpreted in accordance with the law of England and Wales.
  • Should this invoice become overdue, we reserve the right to recover all costs relating to debt recovery.
  • Prices are valid for delivery within United Kingdom. International delivery pricing available on application.

For International (non-UK) orders: VAT and payment terms

  • For international delivery locations, NO UK VAT will be applied to the invoice.
  • Payment must be received no later than 14 days before the date of the first training event delivery. Training will only start once payment has been received.

Any commercial communications need to be directed solely to our commercial team by email,

Clients, resellers and suppliers agree to not directly or indirectly recruit, solicit or attempt to induce any employee of STL to terminate his or her employment with the Company.

  • [Face to face training] STL management reserve the right upon assessment of prevailing Government COVID guidelines to switch any face-to-face training to virtual delivery
  • If our trainer tests positive for Covid and is unable to travel, then the face-to-face event will switch to virtual delivery
  • Virtual classroom format, with MS Teams as default delivery platform

Substitutions, transfers and cancellations by the client

  • Notice given in writing by the client to STL
NoticeRe-scheduling FeeCancellation Fee
More than 21 days10%10%
Between 20 and 11 days50%50%
Between 10 and 6 days75%75%
Less than 6 days75%100%

In relation to transfers, the client agrees that if a replacement booking is not confirmed within 7 days, then the full course fee shall become immediately due.

Payment Terms

Payment is required prior to commencement of services or within 30 days of invoice date, whichever comes first.

For credit card bookings, payment is required prior to commencement of training courses. Places are not secured unless payment has been made.

Should invoices become overdue, we reserve the right to recover all costs relating to debt recovery.

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