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Our Professional & Management soft skills training portfolio enables you and your organisation to improve your performance in today's competitive market. You can attend our management training soft skill courses in London or at your offices UK wide.
For the below courses, please contact us for further details.
Clearstream International UK
Deputy Facilities Manager
Very effective material with a very interactive trainer. Very engaging and relates to workforce.
Introduction to Management
World Brands Duty Free Ltd
Key Account Manager
Really enjoyed the course very informed and useful. It would be good to analyse the negotiations that we practised a little more to look at how people react differently.
University College London
Very satisifed with this course and to be honest, the first course that I've been on to date which has been truly useful and opened my eyes to how I can improve my performance at work.
AOL UK Limited
Management & Revenue Accountant
Came into the course unaware of what would be discussed yet greatly appreciated the styles and changes offered to better communicate
Effective Communication Skills
The following is an extract from our training manual for our soft skills course on Negotiating Skills. This is one of over 50 soft skills training workshops available at our London offices, or your site UK wide and international. We can create tailored and bespoke training programmes for you and your team.
Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
Lay the groundwork for negotiation
Identify what information to share and what to keep to yourself
Understand basic bargaining techniques
Apply strategies for identifying mutual gain
Understand how to reach consensus and set the terms of agreement
Deal with personal attacks and other difficult issues
Use the negotiating process to solve everyday problems
Negotiate on behalf of someone else
Integrative negotiations are based on cooperation. Both parties believe they can walk away with something they want without giving up something important. The dominant approach in integrative negotiations is problem solving.
Integrative negotiations involve:
· Multiple issues. This allows each party to make concessions on less important issues in return for concessions from the other party on more important issues.
· Information sharing. This is an essential part of problem solving.
· Bridge building. The success of integrative negotiations depends on a spirit of trust and cooperation.
Distributive negotiations involve a fixed pie. There is only so much to go around and each party wants as big a slice as possible. An example of a distributive negotiation is haggling over the price of a car with a car salesman. In this type of negotiation, the parties are less interested in forming a relationship or creating a positive impression. Distributive relationships involve:
· Keeping information confidential. For example, you don’t want a car salesman to know how badly you need a new car or how much you are willing to pay.
· Trying to extract information from the other party. In a negotiation, knowledge truly is power. The more you know about the other party’s situation, the stronger your bargaining position is.
· Letting the other party make the first offer. It might be just what you were planning to offer yourself!
· Identify your key commitments
· Outline Your Opening Position
· Decide whether this will be High Ball or Low Ball
· Ensure that this position is realistic
· Allow for movement within whatever opening position you adopt
· Confirm all agreements reached and positions offered
· Question for Information
· Challenge other side for justifications of their position
· Examine and Test their commitment
· Present Your Key Commitments
· Explore Key Commitments
· Summarise Arguments and Seek Acceptance
· Identify and Highlight Common Ground
· Be Prepared to Concede
· Begin with those of Low Priority and seek High Priority Items
· Never Concede on More than possible by your Brief
· Use your Concessions Wisely
· Emphasise the benefits to both parties
· Carefully introduce the consequences of not reaching agreement to both parties and losing what has been agreed so far
· Timing is Essential
· Take Care when making a Final Offer. Be sure that it is consistent with your brief.
· A Small Traded Offer is often better. A small move by them in return for an extra movement by you.
- Where can I attend soft skills training courses London? You can attend public schedule training soft skill courses at our venues or at your offices, UK wide and international.
- What's the format of training I can expect? Whether you are taking soft skills training workshops in London or the comfort of your office location, our training is practical hands-on instructor led sessions. They are highly interactive and designed for you to implement your new found skills and knowledge immediately after training.
Unlike other soft skills training providers our public schedule courses include a restaurant lunch and courses are never cancelled. You also get 2 years post training support via our online support forum. We are proud to deliver 'best in-class training' and provide the most comprehensive customer testimonials compared with other soft skill training companies.
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NB. PRINCE2® training is provided by our partners, FGI Ltd.