98.7% Of all customers recommend us, we're so confident about our results we publish all reviews and statsView Live Stats View Reviews
Introduction to Management Training Course
Management Training courses available in London and UK wide
Face to face public schedule & onsite training now available. Restaurant lunch included at STL venues.
Who is this course for?
This course is designed for newly appointed managers and those who would like to get a better understanding of the management role.
BenefitsAt the end of this two day course delegates will have a range of practical tools and strategies to help them succeed as managers. Techniques covered include planning, delegation and assertiveness as well as how to manage stress and conflicting priorities.
The Manager's role
Management and the organisation
Using effective questions
Putting it all together
Developing and leading the team
Focus and planning
Feedback and appraisal
Building the team
Styles of leadership
Establishing a clear purpose
Keeping things on track
Handling difficult situations
Identifying likely problem situations
Strategies for dealing with conflict
Assertiveness in the workplace
Working with your manager
Time management strategies
Taking things forward
Prices & Dates
What you get
"What do I get on the day?"
Training is held in our modern, comfortable, air-conditioned suites.
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water
Training formats & Services
Avicenna Holdings LTD
Head Of Business Development
Great well laid out and useful agenda. All the subjects covered can be related in the real world to my industry. There was some information such as open sandwich that was not useful. Overall a very enjoyable two days. Thanks you.
Introduction to Management
The course was the perfect amount of time and knowledge.
Sarah was one of the best trainers I have come across and made everything extremely interesting. Couldn’t recommend this more!
Introduction to Management
St Johns Approved Premises
Karen was really enthusiastic and helpful. My only struggle was my line of work was very different to the others in my group so a few scenarios weren't particularly relatable for myself, but that is just due to being in a unique line of work. It was nice validation that I am doing some things really well within my role.
Introduction to Management
Learning & Development Resources
Soft Skills Blog
Training manual sample
Below are some extracts from our Introduction to Management manual.
Introduction to Management
Leaders do more than issue orders, they must provide answers to difficult questions and create the culture of their teams. Effective managers are good leaders.
In summary, the role of a leader is to:
- Determine a vision
- Communicate that vision effectively
- Provide the team with all the necessary resources to achieve this vision
- Balance the interests of the team and the organisation
Strategic leadership is the ability to see the big picture and forecast the future of the team or organisation. This type of leader creates plans that consider the growth and direction of the business as well as the people within the organisation. Strategic leaders effectively prepare themselves and their teams for the future that they see.
- Allows you as a manager to achieve more
- Allows time for managerial duties
- Increases your own promotion potential
- Develops skills of team members
- Increases team involvement
- Maximises efficient output
- Produces faster, more effective decisions
- Increases flexibility of operations
- Not sure enough of your position
- May diminish your authority
- Fearful of the risk involved
- Don't want to seem bossy
- May fear others doing a task better
- Takes too much time
- Employees aren't experienced/skilled
- Feel like you have lost control
- You do it better
Many people dislike delegating because of what they see as the potential disadvantages. However, delegation is an important tool for a successful manager and comes with many benefits.
Delegation Do’s and Don’ts
- Specify the results expected.
- Explain why you are delegating.
- Give the necessary authority to carry out the tasks.
- Let others know of the delegation.
- Have confidence in employees.
- Delegate just trivial tasks.
- Expect others to do the job as well as you can.
- Delegate haphazardly.
- Be an autocratic delegate.
- Check constantly to see how things are going.
- Take credit for results achieved by staff.
- Overload employees.
Feedback and Appraisal
There are many types of feedback that managers can deliver and delivering the appropriate type of feedback increases the chance that the receiver will hear, understand, accept, and act on that feedback.
Characteristics of Good Feedback
The following acronym provides a good basis for delivering feedback that will be well received and acted upon:
Specific: Be exact about what behaviour you want the person to change
Timely: The feedback should be delivered as soon as possible for maximum effectiveness
Expressed Directly: The feedback should be delivered in a direct manner to the person whose behaviour needs to change
Behaviour Focused: The feedback should focus on the behaviour that should be changed, not the person or their personality
Actionable: The feedback must be about something the person can change
Helpful: Deliver the feedback in a manner that shows that you want to help the individual with this problem. Key attitudes include respectfulness, honesty, open-mindedness, and empathy.
When giving feedback, be sensitive to the message that you are sending and to the other people present. Criticising a team member in front of the entire team will not be well received. Perhaps surprisingly, being praised in front of a group can make some people feel uncomfortable too.
Direct Praise or Criticism
This is often used in informal feedback situations but can also be used as part of formal feedback. Remember the characteristics of good feedback even when delivering these short items. Note that direct criticism should be used very rarely – typically only when safety is the issue.
“That report that you sent out today looked great, Jamie.”
“You need to put your hard hat on, Aaron.”
The Feedback Sandwich
This is where you simply sandwich the negative between two positives. This approach has been criticised because it trains the employee to always expect a negative when they hear a positive, and it takes the focus away from the actual problem. However, it is especially useful for new or sensitive employees or in situations where the job is well done overall.
“Susan, your report had all the right statistics in it, and I really appreciate that. However, we need you to use the company template. I’ve e-mailed it to you so that you can use it the next time. Good job getting it in on time, too!”
The Open Sandwich
The Open Sandwich is a modified version of the Feedback Sandwich described above. You give the person some praise, give the feedback, and then give constructive help on modifying the behaviour. This places more focus on the problem at hand, but still gives the employee something positive to focus on.
“Susan, your report had all the right statistics in it, and I really appreciate that. However, we need you to use the company template. I’ve e-mailed it to you so that you can use it the next time.”
Working with Teams
What is a Team?
A team is a group of people formed to achieve a goal. With individuals sharing responsibility, the group can take advantage of all the collective talent, knowledge, and experience of each individual team member.
Teams require mutually agreed-upon operating principles such as agendas, procedures and decision-making processes. A team is interdependent; everyone works for the good of the team, not for oneself. How they do things (the process) is just as important, if not more important, than what they do (the task).
The Four Stages of Team Development
Defined by Bruce Wayne Tuckman, PhD in 1965.
Forming: Groups initially concern themselves with orientation, getting to know one another and their roles and responsibilities. Team members will test the boundaries but will depend on the leader for direction and guidance.
Storming: The second phase is characterised by conflict and polarisation around interpersonal issues, sometimes with emotional responses. These behaviours serve as resistance to group influence and task requirements. The leader must remain calm and focus on conflict-resolution during this phase.
Norming: In-group feeling and cohesiveness develops, new standards evolve, and new roles are adopted. The team works towards a common goal, and the leader provides support to the group.
Performing: Finally, the group attains the fourth stage where they can work independently and achieve their goals. Roles become flexible and functional, and group energy is channelled into the task. The leader delegates tasks easily and there is a high level of autonomy.
Good listening helps to foster a stronger relationship between manager and team member:
- Demonstrate interest by listening for issues that are not readily disclosed to you. Perhaps you overhear a conversation where your team member is struggling with something. Show your commitment to that person by encouraging them to discuss it with you.
- Demonstrate listening by giving your undivided attention and avoid interruptions like answering the telephone or looking at emails.
- Demonstrate respect by always keeping the relationship professional. Avoid putting your team member down, even in a joking manner.
Rapport is how you relate and connect to others. You can tell when you have good rapport because it will feel like you’re ‘on the same wavelength’. Achieving rapport with your colleagues is important as it leads to more effective communication.
Voice tone or tempo
Tone can be high, low, loud or soft. Tempo can be fast, slow, and with or without pauses. Voice tone or tempo matching is useful for the telephone.
Matching movement rhythms
Each time the other person displays a movement, you match it with a different movement of your own. For example, if the other person scratches his or her nose, you tap your pen or drum your finger. Also known as crossover mirroring, matching movement rhythms takes a little practice, but can help you achieve rapport.
Matching body postures
This is the easiest of the techniques; however, you must use it in a subtle way, so it is not embarrassing. Practice mirroring in a non-critical situation. Simple examples of matching body postures include crossing your legs or leaning on one elbow.