Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
| (304 reviews, see all 106,270 testimonials) |
From £495 List price £650
This Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Other relevant courses include:
problem solving training or emotional intelligence in the workplace training courses.
Assertiveness in context
The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Levels of assertiveness
Assertiveness and us
Our assertive rights
Your inner dialogue
Body language, tone, words and appearance
Reframing language
Assertiveness and Confidence
What is confidence
Confidence myths debunked
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Faking confidence when you don’t feel it
Dealing with manipulation
Assertiveness Strategies/Tools
Assertiveness Strategies/Tools
Levels of assertion
Delivering assertive messages
Saying ‘No’
The ‘DESC’ assertive script technique
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Expleo Technology UK Limited
Namita Chandarana,
Senior Technical Engineer
Karen was lovely in explaining all the topics. The course was very informative and I have definitely learned new things that I would apply each day
Building Confidence and Assertiveness at Work
CPS - East Of England
Emma Brittain,
Victim Liaison Assistant
I personally found it to be a good course and feel there is no improvements I can think of.
Building Confidence and Assertiveness at Work
Expleo Technology UK Limited
Vijayasekar Mariappan,
NFT Lead
This course is powerful and impact full. It is really really useful in my day to day both personal and professional side. Many thanks to Karen. You are such a excellent trainer. I would love to have more trainings with you.
Building Confidence and Assertiveness at Work
This course is ideal for professionals, team leaders, and anyone keen to improve their workplace communication. It's especially valuable for those seeking Confidence Training, Assertiveness Course London, and Building Confidence at Work.
No previous experience is required. The Assertive Course is structured to support all levels, making it accessible whether you're new to confidence building or looking to refine your skills.
The Assertiveness Workshop is delivered in a hands-on, instructor-led classroom setting, with practical exercises and real-world scenarios. For those preferring remote learning, Assertiveness Training Online is also available.
Yes, we offer on-site Confidence Building Course sessions across the UK, including Assertiveness Course London. We also provide virtual options for remote teams.
Absolutely. Our Assertiveness Training Online is interactive and led by expert trainers, ensuring the same quality experience as in-person sessions.
Yes, we specialise in bespoke Assertiveness Workshop solutions, adapting content to your business needs and integrating Confidence Training techniques relevant to your team.
Our Assertiveness Course London and online options are designed to boost productivity, enhance communication, and foster Building Confidence at Work, delivering measurable improvements for your organisation.
Pricing for Assertiveness Training varies depending on group size and delivery format. All details for our Confidence Building Course are available on our website, with options for both public and private bookings.
Yes, we can arrange dedicated Assertiveness Workshop sessions for your company, with content tailored to your team's specific needs.
STL Training guarantees courses are never cancelled, offers the most comprehensive Assertiveness Course London schedule, and provides post-course support for 24 months. Our trainers bring real-world experience to every Assertiveness Workshop.
Yes, participants gain access to online resources and support forums for 24 months following their Assertiveness Training Online or in-person course.
| Next date | Location | Price |
|---|---|---|
| Thu 9 Apr | Online | £495 |
| Thu 21 May | Bloomsbury | £495 |
| Mon 22 Jun | Online | £495 |
| Fri 24 Jul | Limehouse | £495 |
| Thu 3 Sep | Online | £495 |
| Fri 25 Sep | Bloomsbury | £495 |
And 9 more dates...
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Excellent
Workman LLP
Assistant Management Surveyor
Matthew Lester
'Highly engaging informative and interactive'
"This was a highly engaging informative and interactive course. The training I received far exceed my expectations and I would recommend it to everyone who wants to learn the essential skill of assertiveness."
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Below are some extracts from our Building Confidence and Assertiveness at Work manual.
What is Assertiveness? Behaviour that involves standing up for your own rights expressing your needs, wants, opinions, feelings and beliefs in a direct, honest way without violating another person's rights. Assertiveness Triangle Functional Dysfunctional Flight Fight Inward Outward.
Looks like • Avoiding eye contact • Slumped shoulders • Fiddling with pen • Moving back/leaning away • Isolates from the group • Little or no expression
Sounds like • Quiet voice • Not saying anything at all • Making excuses • Does not state opinion • Overly apologetic • Agrees with everything
Feels like to you • Frustration • Confusion • Pity • Loss of respect • They lack direction or interest
Looks like • Fists • Loud voice • Intimidation • Big gestures • Interrupts and talks over • Frown • Sharp tone • No eye contact or glares and stares • Demanding • Shaking head • Intimidating expression • Not listening • Inconsiderate • Controlling
Unspoken Communication
Actual meaning of words 7% • Tone of voice 38% • Body language/non-verbal 55%.
Body language • Eye contact • Gestures • Posture • Nodding/shaking of head • Facial expressions
Para-verbal • Tone • Pitch • Volume • Intonation • Emphasis
DESC – An Assertiveness Model
D – When you spoke to me like that
E – I found it very inappropriate and disrespectful
S – Please can you consider how you speak in future
C – so that we can work better together
The Affirmative Statement • Yes, I'd love to help you with that
The Softening Statement • I can see that you've got a lot on your plate
State Reasons • Looking at my schedule though, I have a lot of deadlines to meet today
Disagree • So, I won't have time to help you today
Compromise/Alternatives • I could fit in some time tomorrow morning if that works?
What does confident look like?
Positive Journalling
• 5 things that made me feel peaceful today
• I felt proud of myself when ...
• I enjoyed ...
• My friends and family admire me for ...
• 3 small successes I had today were ...
• The highlight of my day was ...
Don't overthink and talk yourself out of it.
• What are you saying to yourself?
• How does that voice sound?
• Are there any core/repetitive phrases?
Be positive rather than affirming what you don't want. Go with your gut; if it clicks, then just say it. Self‑talk should feel positive, expanding, freeing and supporting.
Accepts that there is no objective basis for defining self‑worth and that we are all different yet equal. No need to compare to others so is satisfied with self despite external factors. Allows self to be as it is.
TrustScore
4.9
/ 5
2427 reviews
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
