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Dealing with Complaints and Aggression

NOTE: Face to face training temporarily paused due to COVID-19 pandemic. Virtual classroom training available, please contact us to arrange your training.

  • 1 day Instructor-led workshop
With our modern demands of superior service standards, accountability and political correctness, far too often a client complaint (internal or external) can be feared as a personal confrontation, or as a land mine waiting to detonate against our best intentions. Rather than a catalyst to improve, facing a complaint can all too easily weaken and infect our beliefs, our team morale and even impact our public image. Unchecked, these situations can escalate bringing out the worst of human natures.

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