Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £446 List price £650
This course is designed for people who are working in a sales or customer service environment who are faced with the opportunity to turn situations into sales successes. It may also attract those who want a structured refresher to further enhance their existing skills and sales experience.
Those who took this course also benefited from attending our advanced presentation skills London courses.
Preparing for Success
The Iceberg Model
Professional Mindset of a Successful Salesperson
Eradicating Limiting Beliefs
Body Language
Emotional Intelligence
Know your Customer
Understanding Behaviour and Communication Styles
Having Great Conversations
Building Relationships
Questioning and Listening Skills
Purpose of Questioning What are we needing to know?
Opening, Leading and Closed Questions
Active Listening Skills
Listening to Control the Conversation
Listening to what is NOT said
The Consultative Sales Approach
Consultative selling
Probing for pain
Providing perfectly aligned solutions
Winning Sales Presentations
Planning and preparing for a successful outcome
Meeting structure and inspirational delivery flow
Developing skills to speak with confidence
Practise Presentation Skills and receive feedback
Personal Action Plan
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Clear Bank
Rachel Glassington,
Business Development Representative
The course was fantastic, well paced and highly engaging. Phil is a delight
Advanced Successful Selling
Clear Bank
Chris Scrimgour,
Senior Account Executive
Most engaging sales training I've done to date. Especially the negotiation training.
10/10
Recommend we get Phil back for future training.
Advanced Successful Selling
Clear Bank
Charlie Oldham,
Account Executive
Phil has been very helpful and super insightful and has really helped me understand better techniques on how to sell better.
Advanced Successful Selling
| Next date | Location | Price |
|---|---|---|
| Tue 7 Apr | Bloomsbury | £446 |
| Thu 7 May | Limehouse | £495 |
| Mon 11 May | Online | £495 |
| Fri 5 Jun | Bloomsbury | £495 |
| Wed 10 Jun | Online | £495 |
| Mon 6 Jul | Limehouse | £495 |
And 27 more dates...
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Excellent
Royal College of Physicians
HR & Learning
Magda M
Customer Service Excellence
"STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
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Below are some extracts from our Advanced Successful Selling manual.
• Selling Skills
• Customer knowledge
• Product Knowledge
• The salespersons’ motivation, confidence, attitude, beliefs and values
Self Awareness
• Understanding your own emotions
• The ability to assess yourself and display confidence
Self Regulation
• Managing your emotions
• Remaining calm and flexible
Motivation
• Being optimistic about situations
• Having the drive to take initiative and commit to completion
• Requirements
• Thoughts
• Feelings
• Motivations
• Experiences
• Expectations
NEED
What is important to the customer and why?
SOLUTION
Description of a product or service that your company can provide that will meet the need
BENEFIT
Explanation of what the solution means to the customer based upon what is important to them
What is Influence?
• Influence focuses on building relationships, trust, and long-term change
• To guide and inspire
What is Persuasion?
• Persuasion relies on logical reasoning, emotional appeals, and immediate results
• Making a direct and compelling case
• Grab attention with a creative 'hook'
• Talk about special features backed up with proof, build a strong case
• Generate an emotional connection, how will it benefit them, create excitement
• Be direct in asking for what you want them to do
PRICE
• We don’t have the budget
• I can get it cheaper elsewhere
EFFORT
• It’s too difficult to change / install
• We don’t know how to use it
TIME
• Your delivery times are too long
• It is not the right time now, call me next year
EFFECTIVENESS
• Your product doesn’t work with our system
• It won’t work for us
• Productive
• Efficient
• Profitable
TrustScore
4.9
/ 5
2431 reviews
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
