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Managing Customer Care

NOTE: Face to face training temporarily paused due to COVID-19 pandemic. Virtual classroom training available, please contact us to arrange your training.

  • 1 day Instructor-led workshop
What does customer care mean to your organisation?

This 1-day course addresses how to ensure that customers have a positive image of your organisation, and how this image can be sustained and developed. The course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide an excellent standard of customer care. This results in customers being treated properly by staff who understand the importance of their role, and how to fulfil it, so as to maximise the benefit to the company.

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