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Closing the Sale
- 1 day Instructor-led workshop
One of the most beneficial dynamics a Professional can explore is the art of closing a sale. The aim of this workshop is to openly discuss why people buy, the key indicators that promote the benefits and advantages, how to ask the right questions and ultimately how to turn objections into opportunities. This workshop is for the delegate who wants the opportunity to strengthen a diverse range of skillsets.
Syllabus
Objectives
- to explore the nature of SPIN
- turning objections into opportunities
- building a practical repertoire of questioning techniques
- the ABC of closing
Benefits
Improve your conversational dialogue and learn how to improvise from a client’s point of view; this workshop holds both revelation and open, practical exercises. The aim is to build greater confidence in closing a sale, improve your impact in leading a win/win scenario, as well as actively pursuing a client’s objections rather than dodging the hard questions or being fearful of them. With templates in questioning techniques supported by how to build a relationship, over-boarding and valuing long term results, this course may very well be the experience you need to increase your success rates.Course Syllabus
It’s Your Move
Building Profitable Relationships
Setting the Right Scene
Objection Handling
The Science of Persuasion
Crash Course in Carnegie
SPIN it Right
The nature of SPIN
The Reasons We Didn’t Win
Negotiation or Collaboration?
The Six Habits of Successful People
And finally, in closing
The Columbo Effect
The Suggestive Additions
Closure is only the Beginning
The Top 5 Clients You Want (but were afraid to ask)
What you get
Training is held in our modern, comfortable, air-conditioned suites
"What do I get on the day?"
Lunch
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered by qualified trainers online.
Training formats & Services
Training formats available
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Get On-site/Closed quote
Sales & Customer Service Training range
- All courses
- Professional & Management training
- Sales & Customer Service Training
- Customer Service Excellence
- Excellent Account Management
- Fundamentals of Selling
- Selling Skills Programme
- Customer Relationship Management
- Customer Care
- Sales Effectiveness
- Introduction to Successful Selling
- Introduction to Sales Negotiation
- Advanced Sales Negotiation
- Advanced Successful Selling
- The Business of Hospitality
- Intuitive sales Skills
- Closing the Sale
- Influence and Persuasion Skills
- Dealing with Complaints and Aggression
- Customer Care for the Receptionist
- Maximising Sales on the Phone
- Writing Sales Proposals
- Introduction to Marketing
- Communication Skills for High Pressure Teams
- Managing Customer Care
- Powerful Sales Presentations
- Sales & Customer Service Training
- Professional & Management training
ILM Endorsed Courses
Excellent
Royal College of Physicians
HR & Learning
Magda M
Customer Service Excellence
STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.
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