Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
This course will benefit any who are involved in sales and customer services.
* Improved standards of procedure for building on customer relationships to ensure repeat purchases and encourage word of mouth referrals
* Increased focus on customer service levels provided
* Increase in positive mindset, self confidence and professionalism
* Improved negotiation skills and the confidence to up-sell, cross-sell and substitute sell at every opportunity.
* Demonstrate a willingness and ability to understand Customer's requirements and present perfectly aligned solutions
* Prospecting for qualified leads
* Targeting and Monitoring
* Setting Goals and Strategies to achieve them
* Questioning Techniques
* Matching and presenting perfectly aligned solutions
* Negotiating Skills
* The Consultative Sales process
* Up-selling, Cross-selling and Substitute Selling
* Confidence in Handling Objections
* Gaining a Commitment
* Developing Relationships
* Planning for future contact and incremental business
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Housing Software
George Houldsworth,
Account Manager
Nothing - it was great!
Sales Effectiveness
| Next date | Location | Price |
|---|---|---|
| Fri 28 Aug | Bloomsbury | £495 |
| Tue 6 Oct | Online | £495 |
| Thu 29 Oct | Bloomsbury | £495 |
| Mon 9 Nov | Online | £495 |
| Fri 27 Nov | Limehouse | £495 |
| Thu 10 Dec | Online | £495 |
And 24 more dates...
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Excellent
Royal College of Physicians
HR & Learning
Magda M
Customer Service Excellence
"STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."
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Below are some extracts from our Sales Effectiveness manual.
Together They help salespeople to:
• Work more efficiently
• Focus on high quality opportunities
• Avoid wasted leads
• Improve conversion rates
• Generate more revenue
Targeting market challenges and selecting the right potential customers (response to local market needs) means companies focusing their sales effort on the most relevant opportunities.
Instead of trying to sell to everyone, effective salespeople make a conscious decision about who they mainly sell to.
Monitor progress to then predict or solve potential issues before they arise.
• Monitoring means looking and managing prospect over time as they move through the sales process.
• It means that opportunities are tracked, progressed, and reviewed.
Effective questioning helps sales people:
• understand the customer’s needs, challenges and goals
• build trust and rapport
• uncover objections and motivations
• position being curious rather than pushy
These encourage detailed answers and conversation.
Clarify details and confirm information
S - Situation Questions
P - Problem Questions
I - Implication Questions
N - Need-Payoff Questions
Open Questions
Probing
Closed
Confirm Understanding
• To get rid of frustration
• To increase wealth they have
• To feel good
Needs
• What is the issue
• Why do you need this
• What happens if this is not solved
Identifying individual needs is the process of discovering a customer’s:
• Requirements
• Thoughts
• Feelings
• Motivations
• Expectations
• Experiences
Listening
• Build rapport and trust
• Understand interests
• Recognise buying signals
• Identify style and adapt
• Summarise
1. What can I do in the negotiation that costs me little and is of value to you?
2. What can I take that is of low value to you and is of value to me?
3. Make a list of options you can offer.
4. Evaluate the value of each option.
• We can do what you need if you can ...
• We can meet your deadline if you can ...
• Repeat business
• Referrals
• Upselling and cross selling opportunities
• Increased customer loyalty
1. Deliver
2. Support
3. Engage
4. Grow
TrustScore
4.9
/ 5
2493 reviews
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
Registered in England and Wales.
