Sales Effectiveness

Who is this course for?

This course will benefit any who are involved in sales and customer services.

Objectives

* Improved standards of procedure for building on customer relationships to ensure repeat purchases and encourage word of mouth referrals
* Increased focus on customer service levels provided
* Increase in positive mindset, self confidence and professionalism
* Improved negotiation skills and the confidence to up-sell, cross-sell and substitute sell at every opportunity.
* Demonstrate a willingness and ability to understand Customer’s requirements and present perfectly aligned solutions

Benefits

* Prospecting for qualified leads
* Targeting and Monitoring
* Setting Goals and Strategies to achieve them
* Questioning Techniques
* Matching and presenting perfectly aligned solutions
* Negotiating Skills
* The Consultative Sales process
* Up-selling, Cross-selling and Substitute Selling
* Confidence in Handling Objections
* Gaining a Commitment
* Developing Relationships
* Planning for future contact and incremental business

Qualified trainers

Training is held in our modern, comfortable, air-conditioned suites

"What do I get on the day?"

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

• Bloomsbury
• Limehouse
• Southwark

Breaks and timing

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Joining information (how to get to our venues)

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered by qualified trainers online.