Professional Receptionist Training Course

Mastering Effective Communication

Cultivate a responsive and positive approach.
Self-awareness, professionalism and confidence.
Develop persuasive and influential communication techniques.
Manage difficult situations
Explore nonverbal cues and effective language usage.

Welcoming and Greeting Visitors

Create positive first impressions during visitor encounters.
Being an ambassador for your organisation.
Understand visitor needs and acknowledge regular guests.
Handle multiple interactions simultaneously.
Master proactive acknowledgment and friendly departures.

Professional Telephone Skills

Make a professional and friendly first impression over the phone.
Enhance call structure and timeliness.
Efficiently take messages.
Handle enquiries assertively and professionally.
Screen calls effectively.

Reception Area Management

Uphold confidentiality standards.
Organise and maintain a professional reception area.

Summary and Action Plan

Create a tangible action plan