Intuitive Sales Skills

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Face to face public schedule & onsite training now available. Restaurant lunch included at STL venues.

Virtual classroom training continues. Can't find what you are looking for? Get in touch.

1 day Instructor-led workshop

A workshop for all Sales Executives, Account Managers and Telesales Teams who seek to develop their dynamic range in selling techniques and achieve greater outcomes and with a higher level of consistency. From face-to-face, telephone and on-call service departments, to Customer Support and Territory Management, Intuitive Sales Skills is about the key principles of understanding sales and what people want, the nature of SPIN, and ultimately the fundamentals of turning a client into a fan.

Who is this course for?

This is an advanced course for those within Sales, Customer Service, Call Centres and for staff and team members from all corporate levels and experience. Especially relevant to those who do cold calling, client management, Territory Development, whether newly promoted into sales or looking to revisit principles, Intuitive Sales Skills is both comprehensive and engaging.

You may also be interested in taking our assertiveness course.

Benefits

More than just learning how to close a sale, the benefits of this workshop include understanding SPIN, working from objections, communication to engage, questioning templates that invite better responses, advanced people skills and building long-term relationships.

Course Syllabus

The precepts of Sales

Advanced people skills
Better communication techniques
Understanding Objections
What’s-in-it-for-them

The theories rediscovered?

The theory of SPIN
How to win friends and influence
Principles of Success

The Practical Methods

Telesales and the art of listening
Advanced Questioning Skills
Creating Perceived Value
Turning a problem into an opportunity
Building productive relationships
Defining the Key Account

"What do I get on the day?"

Qualified trainers

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

Breaks and timing

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Joining information (how to get to our venues)

Refreshments

Available throughout the day:

Hot beverages
Clean, filtered water
Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered by qualified trainers online.

Training formats available

On-site at your company office UK wide (Get quote)
Closed group at one of our London training venues (Get quote)
Near-site at a location close to you
Bespoke one-to-one basis
Tailored training courses to your requirements
Executive coaching & mentoring

Get On-site/Closed quote

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Customer Service Excellence

STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.