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Intuitive Sales Skills
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
A workshop for all Sales Executives, Account Managers and Telesales Teams who seek to develop their dynamic range in selling techniques and achieve greater outcomes and with a higher level of consistency. From face-to-face, telephone and on-call service departments, to Customer Support and Territory Management, Intuitive Sales Skills is about the key principles of understanding sales and what people want, the nature of SPIN, and ultimately the fundamentals of turning a client into a fan.
Syllabus
Who is this course for?
This is an advanced course for those within Sales, Customer Service, Call Centres and for staff and team members from all corporate levels and experience. Especially relevant to those who do cold calling, client management, Territory Development, whether newly promoted into sales or looking to revisit principles, Intuitive Sales Skills is both comprehensive and engaging.
You may also be interested in taking our assertiveness course.
Benefits
More than just learning how to close a sale, the benefits of this workshop include understanding SPIN, working from objections, communication to engage, questioning templates that invite better responses, advanced people skills and building long-term relationships.Course Syllabus
The precepts of Sales
Advanced people skills
Better communication techniques
Understanding Objections
What's-in-it-for-them
The theories rediscovered?
The theory of SPIN
How to win friends and influence
Principles of Success
The Practical Methods
Telesales and the art of listening
Advanced Questioning Skills
Creating Perceived Value
Turning a problem into an opportunity
Building productive relationships
Defining the Key Account
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Get On-site/Closed quote
Sales & Customer Service Training range
- All courses
- Professional & Management training
- Sales & Customer Service Training
- Customer Service Excellence
- Excellent Account Management
- Fundamentals of Selling
- Introduction to Successful Selling
- Selling Skills (2 days)
- Customer Relationship Management
- Customer Care
- Sales Effectiveness
- Introduction to Sales Negotiation
- Advanced Sales Negotiation
- Advanced Successful Selling
- The Business of Hospitality
- Intuitive sales Skills
- Closing the Sale
- Influence and Persuasion Skills
- Dealing with Complaints and Aggression
- Customer Care for the Receptionist
- Maximising Sales on the Phone
- Writing Sales Proposals
- Introduction to Marketing
- Communication Skills for High Pressure Teams
- Managing Customer Care
- Powerful Sales Presentations
- Customer Complaint Handling
- Professional Receptionist Training Course
- Sales & Customer Service Training
- Professional & Management training
ILM Endorsed Courses
Excellent
Royal College of Physicians
HR & Learning
Magda M
Customer Service Excellence
STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.
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