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Maximising Sales on the Phone
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
29- years old in 1876, Mr Bell could hardly have imagined the power his invention would wield in the 21st century. From old fashioned call-centres to the isolated Rep stuck on hands-free in gridlock, the ability to build sales and strengthen far-reaching networks has become as much a skill of innovation as the original inventor’s first, detailed drawings.
As with any invention, User guides will be continually updated, and so must we, with knowledge of function and new ways of interacting. This once humble device can, in virtual-reality, be the life-support for companies globally. The millennial age has changed the way we connect and do business. Cold calls and Sales Leads now have a battery life. The question is how to survive and thrive. This course has the potential to realise your potential.
As with any invention, User guides will be continually updated, and so must we, with knowledge of function and new ways of interacting. This once humble device can, in virtual-reality, be the life-support for companies globally. The millennial age has changed the way we connect and do business. Cold calls and Sales Leads now have a battery life. The question is how to survive and thrive. This course has the potential to realise your potential.
Syllabus
Objectives
- To maximise productivity and networks
- Understanding the dynamics of winning business
- Using communication styles to build relationships
- Why certain types of people will not buy straight away and how to recognise and deal with them
Prerequisites
A desire to succeed in cold calling, sales prospecting, account management, client services or customer support operations, and with a natural personality for being just a little bold and adventurous.
Benefits
- The undeniable sense of confidence that comes from securing your first appointment or sealing the next deal.
- Knowing that the interaction is in fact a collaboration, you work from another’s point of view, being able to engage with enthusiasm.
- Developing a sincere interest in lead investigation and a belief in your product, and that you are the very best service on offer.
- Showing through open discussion and practical examples, how to develop the right attitude, to comprehend the numbers game and to investigate the mechanics of sales.
Course Syllabus
It’s Your Call
Professional skills in Communication
Beyond the Gatekeepers
From Objection to Opportunity
Mind your Business
The Numbers Game
The Prospector
Cold Calling
The Sales Cycle
The Science of Persuasion
Carnegie Rules!
The Mechanics
The Fear Factor
Writing Your Script
Your Top 5 Wishlist
Why It Goes Wrong?
Great Sales People in History
Role Modelling
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Get On-site/Closed quote
Sales & Customer Service Training range
- All courses
- Professional & Management training
- Sales & Customer Service Training
- Customer Service Excellence
- Excellent Account Management
- Fundamentals of Selling
- Introduction to Successful Selling
- Selling Skills (2 days)
- Customer Relationship Management
- Customer Care
- Sales Effectiveness
- Introduction to Sales Negotiation
- Advanced Sales Negotiation
- Advanced Successful Selling
- The Business of Hospitality
- Intuitive sales Skills
- Closing the Sale
- Influence and Persuasion Skills
- Dealing with Complaints and Aggression
- Customer Care for the Receptionist
- Maximising Sales on the Phone
- Writing Sales Proposals
- Introduction to Marketing
- Communication Skills for High Pressure Teams
- Managing Customer Care
- Powerful Sales Presentations
- Sales & Customer Service Training
- Professional & Management training
ILM Endorsed Courses
Excellent
Royal College of Physicians
HR & Learning
Magda M
Customer Service Excellence
STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality.
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