98.8% Of all customers recommend us, we're so confident about our results we publish all reviews and stats
View Live Stats View ReviewsAdvanced Listening Skills
Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This one-day course is designed for professionals across all levels, from administrators and assistants to line managers and senior executives.
The course focuses on enhancing your listening skills to improve communication, build stronger relationships, and enhance productivity.
Whether you occasionally struggle with focused listening or simply aim to strengthen work relationships through improved listening skills, this training is relevant for you.
Participants will learn practical techniques for active listening, overcome common barriers, and apply effective strategies, it provides essential tools for enhancing communication and understanding within various professional contexts.
Benefits
Course Syllabus
Introduction to Effective Listening
Importance of listening skills
Types of listening
The role of focused listening
Barriers to Effective Listening
Noise levels
Distractions
Preconceptions
Emotional filters
Principles of Communication
Verbal and non-verbal cues
Active engagement
Reflective listening
Empathetic Listening
Understanding others’ perspectives
Building rapport
Responding with empathy
Techniques for Effective Listening
Paraphrasing
Asking clarifying questions
Non-judgmental listening
Application and Practice
Practical exercises
Real-world scenarios
Feedback and improvement
Action plans
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
|
Learning & Development Resources
Soft Skills Blog
- The Power of Active Listening
- Listening Skills in the Workplace
- How to Improve your Listening Skills to be a better Leader
- 10 Key Skills for Successful Managers
- Effective communication - Listening skills
- 5 tips to improve Listening Skills for better Leadership
- 12 Key Skills to Navigate Communication in the Modern World
Infographics
Thanks. Your download will begin shortly.
Please help us
Share or create a link to this manual today!
Just follow these simple instructions...