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Instructor-led training -

Advanced Listening SkillsAdvanced Listening Skills

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £495 List price £650

Who is this course for?

This one-day course is designed for professionals across all levels, from administrators and assistants to line managers and senior executives.

The course focuses on enhancing your listening skills to improve communication, build stronger relationships, and enhance productivity.

Whether you occasionally struggle with focused listening or simply aim to strengthen work relationships through improved listening skills, this training is relevant for you.

Participants will learn practical techniques for active listening, overcome common barriers, and apply effective strategies, it provides essential tools for enhancing communication and understanding within various professional contexts.

Advanced Listening Skills

Benefits

  • Enhanced Communication: By mastering active listening techniques, you’ll significantly improve your ability to understand and respond effectively to colleagues, clients, and stakeholders.

  • Stronger Relationships: Empathetic listening fosters deeper connections. You’ll learn how to appreciate others’ perspectives, build rapport, and create lasting professional bonds.

  • Increased Productivity: Effective listening reduces misunderstandings, streamlines discussions, and ultimately saves time. You’ll be better equipped to collaborate efficiently within teams.

  • Real-World Application: Through practical exercises, you’ll gain hands-on experience. These skills can be immediately applied in your daily work interactions.

    • Course Syllabus

    Introduction to Effective Listening

    Importance of listening skills
    Types of listening
    The role of focused listening

    Barriers to Effective Listening

    Noise levels
    Distractions
    Preconceptions
    Emotional filters

    Principles of Communication

    Verbal and non-verbal cues
    Active engagement
    Reflective listening

    Empathetic Listening

    Understanding others’ perspectives
    Building rapport
    Responding with empathy

    Techniques for Effective Listening

    Paraphrasing
    Asking clarifying questions
    Non-judgmental listening

    Application and Practice

    Practical exercises
    Real-world scenarios
    Feedback and improvement
    Action plans

    "What do I get on the day?"

    Arguably, the most experienced and highest motivated trainers.

    Face-to-face training

    lunch

    Training is held in our modern, comfortable, air-conditioned suites.

    Lunch, breaks and timing

    A hot lunch is provided at local restaurants near our venues:

    • Bloomsbury
    • Limehouse

    Courses start at 9:30am.

    Please aim to be with us for 9:15am.

    Browse the sample menus and view joining information (how to get to our venues).

    Refreshments

    Available throughout the day:

    • Hot beverages
    • Clean, filtered water
    • Biscuits

    Online training

    online training (virtual)

    Regular breaks throughout the day.

    Learning tools

    in-course handbook

    In-course handbook

    Contains unit objectives, exercises and space to write notes

    24 months access to trainers

    Your questions answered on our support forum.

    What to expect when training

    Training Formats & Services

    • On a public schedule at one of our
      London training venues.
    • On-site at your company office UK wide
    • Near-site, at a location close to you
    • Tailored courses to your requirements
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    • Consultancy
    • Bespoke one-to-one
    • Rollout
    • TNA
    • Upgrade
    • Case studies

    Public schedule dates

    Next date Location Price
    Wed 14 JanBloomsbury £495
    Thu 15 JanOnline£495
    Fri 13 FebLimehouse £495
    Mon 16 FebOnline£495
    Mon 16 MarBloomsbury £495
    Wed 18 MarOnline£495

    And 24 more dates...

    Buy now Public schedule Live
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