Advanced Listening Skills

Who is this course for?

This course is designed for professionals across all levels, from administrators and assistants to line managers and senior executives.

The course focuses on enhancing your listening skills to improve communication, build stronger relationships, and enhance productivity. Whether you occasionally struggle with focused listening or simply aim to strengthen work relationships through improved listening skills, this training is relevant for you.

Participants will learn practical techniques for active listening, overcome common barriers, and apply effective strategies, it provides essential tools for enhancing communication and understanding within various professional contexts.

Benefits

Introduction to Effective Listening

Importance of listening skills
Types of listening
The role of focused listening

Barriers to Effective Listening

Noise levels
Distractions
Preconceptions
Emotional filters

Principles of Communication

Verbal and non-verbal cues
Active engagement
Reflective listening

Empathetic Listening

Understanding others’ perspectives
Building rapport
Responding with empathy

Techniques for Effective Listening

Paraphrasing
Asking clarifying questions
Non-judgmental listening

Application and Practice

Practical exercises
Real-world scenarios
Feedback and improvement
Action plans

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.