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NLP in a Business Context
Face to face / Online closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Syllabus
Who is this course for?
This course is suitable for anyone who is dealing with people in the business world. Anyone who would like to get their communication messages across more effectively, therefore motivating themselves and others and ultimately persuading other people more powerfully.

Objectives
By the end of one day workshop delegates will be able to:
- Recognise how the use of powerful language patterns within business can empower an individual
- Describe how long-term behavior patterns can be changed to increase communication and the understanding of another person's perspective
- Discover how to fine-tune their senses and be more sensitive to others in order to achieve successful outcomes
- Build rapport with others through the use of the senses and common language patterns
Course Syllabus
Personal effectiveness
Responding to colleagues' and customers' needs more effectively by understanding better where they are coming from - what is their position?
Using language with improved precision to create a persuasive argument
Choosing to change your own unwanted behaviour patters
Creating Confidence in Yourself!
Creating compelling goals by identifying what is important to you
Maximising your ability to communicate better with colleagues and customers
Coping under pressurised experiences by mastering your emotions
Remaining in a calm position, whilst keeping your focus
Building Rapport with Others
Building rapport with others by using: Physiology Voice tonality Speed Volume Gestures Language
Identifying the language used by others and adjusting your own language to match the other person's model of the world and therefore build a greater communication connection
Taking things forward
Action Planning
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training

Regular breaks throughout the day.
Learning tools

In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Training manual sample
Below are some extracts from our NLP in a Business Context manual.
What is NLP?
Neuro-Linguistic Programming (NLP) is a set of
techniques and principles aimed at understanding and improving human
communication, behaviour, and personal development. It was developed in the
1970s by Richard Bandler and John Grinder, who studied how successful
therapists and communicators achieved their results and created a framework to
replicate their success.
NLP stands for:
- Neuro: Refers to the neurological processesâthe brain and the
sensesâthat influence our thoughts and behaviours.
- Linguistic: Relates to language and how it affects
our communication and perception.
- Programming: Pertains to the patterns and habits we
develop through our experiences, which can be adjusted or changed.
How NLP Can
Improve Communication
NLP provides various tools and techniques to
enhance communication by helping you understand and influence how people think,
feel, and respond. Hereâs how NLP can be applied to improve communication:
1. Building
Rapport
NLP emphasizes the importance of rapport,
which is the connection and mutual understanding between individuals. One key
technique is mirroring or matching. This involves subtly
mimicking the other personâs body language, tone, or speech patterns to create
a sense of empathy and alignment.
Example: If youâre
in a conversation with someone who speaks slowly and uses formal language, you
might adjust your speaking pace and choice of words to match theirs. This can
make them feel more comfortable and understood.
2. Understanding
and Using Representational Systems
NLP identifies different representational
systemsâvisual, auditory, and kinaesthetic (VAK)âthat people use to process
information. Understanding these systems helps in tailoring communication to
align with the other personâs preferred way of receiving information.
Example: If youâre
presenting an idea to someone who is visually oriented, you might use charts,
diagrams, or descriptive imagery. Conversely, if they are more auditory, you
might focus on verbal explanations and tone.
3. Reframing
Reframing involves
changing the way you perceive a situation to alter its meaning and impact. This
can be useful in resolving conflicts or changing negative perceptions.
Example: If a
colleague sees a project deadline as a stressful burden, you might reframe it
as an opportunity to showcase their skills and achieve a significant goal, thus
shifting their perspective to a more positive one.
4. Anchoring
Anchoring is a
technique where you associate a specific emotional state with a particular
stimulus, such as a gesture or a word. This can help in accessing positive
emotions or states of mind when needed.
Example: If you
need to remain calm during a high-stress presentation, you could use a physical
gesture like touching your thumb and finger together, which youâve previously
associated with calmness during practice. Over time, this gesture can help
trigger a calm state of mind.
5. Utilising
Meta-Model Questions
The Meta-Model is a set of questions
designed to clarify and challenge vague or ambiguous statements. By asking
specific questions, you can help others articulate their thoughts more clearly
and uncover underlying assumptions.
Example: If
someone says, âIâm always stressed at work,â you might ask, âWhat specifically
makes you feel stressed?â or âCan you give an example of a situation that
causes this stress?â This helps in pinpointing the exact issues and addressing
them more effectively.
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