Introduction to Workplace Counselling Skills

Introduction to Workplace Counselling

Understand the role of counselling skills in the workplace.
Learn about the importance of these skills in supporting colleagues.
Explore the ethical considerations in workplace counselling and when to refer to professional counsellors.
Understand the importance of maintaining professional boundaries.

Understanding Key Counselling Theories

Brief overview of key thinkers (e.g., Carl Rogers, Sigmund Freud, Carl Jung)
Introduction to basic counselling principles and ethics
Interactive discussion on different counselling approaches

Developing Core Counselling Skills

Active listening and effective communication
Empathy and building rapport
Interactive exercises to practice skills
Strategies for breaking bad news and defusing anger in challenging situations.
Learn how to manage your own emotions during difficult conversations

Managing Stress and Mental Health in the Workplace

Identifying signs of stress and mental health issues
Introduction to the CALMER framework for stress management
Strategies for supporting colleagues and promoting well-being

Dealing with Bereavement

Guidance on supporting colleagues through loss and bereavement.
Understand the stages of grief and how to provide appropriate support.

Practical Applications and Case Studies

Case studies and real-world scenarios
Group discussions on handling difficult situations