Building Rapport

Who is this course for?

This course will benefit all those who move in circles where they can influence others and have an impact of productivity, morale, client investment, project management, contract management and customer support.
Also for those who are shy, retiring or need to develop their people skills to encourage involvement and interaction.

Objectives

Building Rapport will help the delegate understand:

• The techniques that can have the greatest impact on building ‘likeability’


• Empathy and how it works


• What “Influencing” and “persuading” means


• How to recognise what is not being said


• How to interpret a person’s filters and their inner representational system to achieve comprehension


• Body Language and how subtle expressions can build bonds


• How the words you use can embrace or confuse

Benefits

• Discover ways to understand the other person’s views and work from THEIR comfort zones


• Create a feeling of joy and safety in those with whom you interact.


• Learn methods to enhance your communication skills which others prize and value, want to emulate and invest in.


• Show YOU how you can leave them wanting more!

The Fundamentals of Engagement

The dynamics that people love.
How do others impress us?
The precepts of engaging conversation
What’s in it for you?

Setting the Tone

Understanding what’s not said: levels of body language, what’s on the mind
Heighten the connection: reflect and mirror/match energy level, posture, tone, speed
Common blocks and objections: solution giving, judging, denying – all about me
The ten easy ways to build rapport
Working with different cultural expectations

Practical Emphasis on Conversation

Exercise on exchange, empathy and understanding.
Listening questionnaires
What are the little things
Carnegie’s six principles of Relationships
What could you do better?

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.