Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
This course will benefit all those who move in circles where they can influence others and have an impact of productivity, morale, client investment, project management, contract management and customer support.
Also for those who are shy, retiring or need to develop their people skills to encourage involvement and interaction.
Building Rapport will help the delegate understand:
The Fundamentals of Engagement
The dynamics that people love.
How do others impress us?
The precepts of engaging conversation
What's in it for you?
Setting the Tone
Understanding what's not said: levels of body language, what's on the mind
Heighten the connection: reflect and mirror/match energy level, posture, tone, speed
Common blocks and objections: solution giving, judging, denying - all about me
The ten easy ways to build rapport
Working with different cultural expectations
Practical Emphasis on Conversation
Exercise on exchange, empathy and understanding.
Listening questionnaires
What are the little things
Carnegie's six principles of Relationships
What could you do better?
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Next date | Location | Price |
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Tue 6 Jan | Online | £495 |
Wed 7 Jan | Bloomsbury | £495 |
Thu 5 Feb | Online | £495 |
Fri 6 Feb | Limehouse | £495 |
Thu 5 Mar | Online | £495 |
Mon 9 Mar | Bloomsbury | £495 |
And 25 more dates...
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Excellent
Duracell UK
Graham L
Presentation Skills
"Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone."
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Below are some extracts from our Building Rapport manual.
1.
Become
Genuinely Interested in Other People
Show a sincere interest in others by listening
to them, asking questions about their lives, and valuing their opinions and
experiences.
Example: Imagine
you're at a networking event. Instead of talking about your achievements, you
ask others about their work, their passions, and their challenges. You
genuinely listen and engage with their responses. This makes people feel valued
and appreciated.
2.
Smile
A simple
smile can break the ice and make others feel more comfortable and welcomed. It
conveys friendliness and openness.
Example: When you
enter a room, you greet people with a warm smile. This can make you appear more
approachable and pleasant, encouraging others to interact with you positively.
3.
Remember
that a Person's Name is, to that Person, the Sweetest Sound in Any Language
Using
someone’s name in conversation shows respect and appreciation. It makes
interactions more personal and engaging.
Example: When you
meet someone named John at a conference, you make an effort to remember and use
his name throughout your conversation. 'It's great to meet you, John. How
did you get started in this field, John?' This creates a stronger
connection and shows that you value him as an individual.
4.
Be a Good
Listener. Encourage Others to Talk About Themselves
People appreciate when others listen to them
attentively. Encouraging them to share their thoughts and experiences fosters
trust and rapport.
Example: In a team
meeting, instead of dominating the discussion, you ask your colleagues for
their input. 'I'd love to hear your thoughts on this project, Sarah. What
do you think we can improve?' This approach makes people feel heard and
respected.
5.
Talk in
Terms of the Other Person's Interests
Tailoring your conversation to topics that
interest the other person makes the interaction more engaging and enjoyable for
them.
Example: If you
know a colleague is passionate about hiking, you might start a conversation
with, 'I heard you went hiking last weekend. How was the trail?' This
shows that you care about their interests and experiences.
6.
Make the
Other Person Feel Important – and Do It Sincerely
Acknowledging and appreciating others'
contributions and qualities can significantly enhance your relationship with
them.
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