Instructor-led training -

Public Schedule Face-to-Face & Online Instructor-Led Training - View dates & book

Building RapportBuilding Rapport

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £495 List price £650

Anyone who finds themselves needing to influence and persuade can build their skills of gaining rapport. At the same time, they can enhance their own reputation, strengthen their confidence, enable themselves to form better networks and turn professional interactions into friendships.

Training manual sample

Below are some extracts from our Building Rapport manual.

Dale Carnegie's six Principles of Building Relationships

1.    Become Genuinely Interested in Other People

Show a sincere interest in others by listening to them, asking questions about their lives, and valuing their opinions and experiences.

Example: Imagine you're at a networking event. Instead of talking about your achievements, you ask others about their work, their passions, and their challenges. You genuinely listen and engage with their responses. This makes people feel valued and appreciated.

2.   Smile

A simple smile can break the ice and make others feel more comfortable and welcomed. It conveys friendliness and openness.

Example: When you enter a room, you greet people with a warm smile. This can make you appear more approachable and pleasant, encouraging others to interact with you positively.

3.   Remember that a Person's Name is, to that Person, the Sweetest Sound in Any Language

 Using someone’s name in conversation shows respect and appreciation. It makes interactions more personal and engaging.

Example: When you meet someone named John at a conference, you make an effort to remember and use his name throughout your conversation. 'It's great to meet you, John. How did you get started in this field, John?' This creates a stronger connection and shows that you value him as an individual.

4.   Be a Good Listener. Encourage Others to Talk About Themselves

People appreciate when others listen to them attentively. Encouraging them to share their thoughts and experiences fosters trust and rapport.

Example: In a team meeting, instead of dominating the discussion, you ask your colleagues for their input. 'I'd love to hear your thoughts on this project, Sarah. What do you think we can improve?' This approach makes people feel heard and respected.

5.   Talk in Terms of the Other Person's Interests

Tailoring your conversation to topics that interest the other person makes the interaction more engaging and enjoyable for them.

Example: If you know a colleague is passionate about hiking, you might start a conversation with, 'I heard you went hiking last weekend. How was the trail?' This shows that you care about their interests and experiences.

6.   Make the Other Person Feel Important – and Do It Sincerely

Acknowledging and appreciating others' contributions and qualities can significantly enhance your relationship with them.

Example: After a successful project, you personally thank each team member for their specific contributions. 'Jessica, your creative ideas really brought the project to life. Thank you for your hard work!' This genuine recognition makes people feel valued and motivated.

Thanks. Your download will begin shortly.

Please help us

Share or create a link to this manual today!

Just follow these simple instructions...


Server loaded in 0.42 secs.