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Instructor-led training -

Building RapportBuilding Rapport

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £495 List price £650

Anyone who finds themselves needing to influence and persuade can build their skills of gaining rapport. At the same time, they can enhance their own reputation, strengthen their confidence, enable themselves to form better networks and turn professional interactions into friendships.

Who is this course for?

This course will benefit all those who move in circles where they can influence others and have an impact of productivity, morale, client investment, project management, contract management and customer support.
Also for those who are shy, retiring or need to develop their people skills to encourage involvement and interaction.

Objectives

Building Rapport will help the delegate understand:


  • The techniques that can have the greatest impact on building ‘likeability'
  • Empathy and how it works
  • What “Influencing” and “persuading” means
  • How to recognise what is not being said
  • How to interpret a person's filters and their inner representational system to achieve comprehension
  • Body Language and how subtle expressions can build bonds
  • How the words you use can embrace or confuse

Benefits

In this workshop we will:

  • Discover ways to understand the other person's views and work from THEIR comfort zones
  • Create a feeling of joy and safety in those with whom you interact.
  • Learn methods to enhance your communication skills which others prize and value, want to emulate and invest in.
  • Show YOU how you can leave them wanting more!

Course Syllabus

The Fundamentals of Engagement

The dynamics that people love.
How do others impress us?
The precepts of engaging conversation
What's in it for you?

Setting the Tone

Understanding what's not said: levels of body language, what's on the mind
Heighten the connection: reflect and mirror/match energy level, posture, tone, speed
Common blocks and objections: solution giving, judging, denying - all about me
The ten easy ways to build rapport
Working with different cultural expectations

Practical Emphasis on Conversation

Exercise on exchange, empathy and understanding.
Listening questionnaires
What are the little things
Carnegie's six principles of Relationships
What could you do better?

"What do I get on the day?"

Arguably, the most experienced and highest motivated trainers.

Face-to-face training

lunch

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

  • Bloomsbury
  • Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits

Online training

online training (virtual)

Regular breaks throughout the day.

Learning tools

in-course handbook

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.

What to expect when training

Training Formats & Services

  • On a public schedule at one of our
    London training venues.
  • On-site at your company office UK wide
  • Near-site, at a location close to you
  • Tailored courses to your requirements
  • Productivity Training Programs
  • Consultancy
  • Bespoke one-to-one
  • Rollout
  • TNA
  • Upgrade
  • Case studies

Public schedule dates

Next date Location Price
Tue 6 JanOnline£495
Wed 7 JanBloomsbury £495
Thu 5 FebOnline£495
Fri 6 FebLimehouse £495
Thu 5 MarOnline£495
Mon 9 MarBloomsbury £495

And 25 more dates...

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Training manual sample

Below are some extracts from our Building Rapport manual.

Dale Carnegie's six Principles of Building Relationships

1.    Become Genuinely Interested in Other People

Show a sincere interest in others by listening to them, asking questions about their lives, and valuing their opinions and experiences.

Example: Imagine you're at a networking event. Instead of talking about your achievements, you ask others about their work, their passions, and their challenges. You genuinely listen and engage with their responses. This makes people feel valued and appreciated.

2.   Smile

A simple smile can break the ice and make others feel more comfortable and welcomed. It conveys friendliness and openness.

Example: When you enter a room, you greet people with a warm smile. This can make you appear more approachable and pleasant, encouraging others to interact with you positively.

3.   Remember that a Person's Name is, to that Person, the Sweetest Sound in Any Language

 Using someone’s name in conversation shows respect and appreciation. It makes interactions more personal and engaging.

Example: When you meet someone named John at a conference, you make an effort to remember and use his name throughout your conversation. 'It's great to meet you, John. How did you get started in this field, John?' This creates a stronger connection and shows that you value him as an individual.

4.   Be a Good Listener. Encourage Others to Talk About Themselves

People appreciate when others listen to them attentively. Encouraging them to share their thoughts and experiences fosters trust and rapport.

Example: In a team meeting, instead of dominating the discussion, you ask your colleagues for their input. 'I'd love to hear your thoughts on this project, Sarah. What do you think we can improve?' This approach makes people feel heard and respected.

5.   Talk in Terms of the Other Person's Interests

Tailoring your conversation to topics that interest the other person makes the interaction more engaging and enjoyable for them.

Example: If you know a colleague is passionate about hiking, you might start a conversation with, 'I heard you went hiking last weekend. How was the trail?' This shows that you care about their interests and experiences.

6.   Make the Other Person Feel Important – and Do It Sincerely

Acknowledging and appreciating others' contributions and qualities can significantly enhance your relationship with them.

Example: After a successful project, you personally thank each team member for their specific contributions. 'Jessica, your creative ideas really brought the project to life. Thank you for your hard work!' This genuine recognition makes people feel valued and motivated.

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