Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.
By the end of one day workshop delegates will be able to:
· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively
· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others
· Use assertive behaviours and language in order to achieve win/win situations with others
The Fundamentals of Communication
Verbal and non-verbal signals
Listening Skills
Communication Skills
Choosing your words
Communication “Filters”
Using your “Senses”
Understanding and Developing Emotional Intelligence
The impact of your emotions on interpersonal interactions
Understanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Developing empathy
Understanding and Managing Stress
The physical effects of stress and how it can impact on your interactions with others
Using coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations
Being Assertive
The Assertiveness Triangle
Passive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights
Taking things forward
Action Planning
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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| Next date | Location | Price |
|---|---|---|
| Fri 16 Oct | Bloomsbury | £495 |
| Mon 26 Oct | Online | £495 |
| Mon 16 Nov | Limehouse | £495 |
| Wed 25 Nov | Online | £495 |
| Wed 16 Dec | Bloomsbury | £495 |
| Thu 24 Dec | Online | £495 |
And 24 more dates...
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Excellent
Duracell UK
Graham L
Presentation Skills
"Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone."
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Below are some extracts from our Interpersonal Skills manual.
Language, culture
Learning styles
Behaviour styles
Personal preferences
Physical discomfort
Expectations
Emotions
Timing
Active Listening - Indicates understanding, attentiveness, engagement, empathy, interest
Pauses & silences - Occasional verbal encouragement; Clarify, confirm & summarise regularly
Body language - Gestures, eye contact, facial expressions; Reflects feelings, attitude, confidence, belief, nerves, sincerity, commitment, honesty, boredom
ANALYTICAL Focus on Facts
Logical; Deliberate; Objective; Like facts and figures; Analytical; Precise; Systematic; Task focused
DRIVER Focus on Action
Practical and pragmatic; Translates ideas into action; High standards for self and others; Relentless in pursuit of goals; Results orientated; Decisive; Technical; Efficient
TEAM PLAYER Focus on Feelings
People-oriented; Astute, perceptive and insightful; Able to interpret behaviour; Generates co-operation and teamwork; Empathic; Informal; Persuasive; Diplomatic
INNOVATOR Focus on Ideas
Big picture visionary; Innovative; Imaginative; Original; Motivating; Creative problem-solver; Change orientated; Quick thinking; Enthusiastic
ANALYTICAL: Lots of questions; Likes a variety of options; Sceptical; Steady
DRIVER: Direct and down to earth; Assertive; Lacking in empathy; Likes bullet points; No unnecessary detail
TEAM PLAYER: Patient listener; Relationship building; Amiable; Considerate; Creates harmony
INNOVATOR: Expressive; Talkative; Brainstorming; Outgoing; Descriptive
Your choice of words has a direct influence on how others perceive you.
It shapes their opinion of your intelligence, professionalism, and credibility.
Confusion Lack of trust
Offense Dislike
Animosity Mistakes
Misunderstanding Tension
Delays and setbacks Lack of respect
Assumptions Lack of collaboration
Conflict Breakdown of relationships
As it begins to interpret information our brains filter it based on
Age; Gender; Culture; Emotional state
Situational state; Experience or knowledge; Beliefs and values; Unconscious bias
The Affirmative Statement: Yes, I’d love to help you with that
The Softening Statement: I can see that you’ve got a lot on your plate
State Reasons: Looking at my schedule though, I have a lot of deadlines to meet
Disagree: So, I won’t have time to help you today
Compromise/Alternatives: I could fit in some time tomorrow morning if that works?
Describe the situation
Express your feelings or impact
Specify the outcome you’d like
Describe the Consequences
D – When you don’t share information
E – It slows down the decision making process and impacts the project deadline.
S – Please can you ensure that all information is circulated at least 3 days before meetings
C – so that everyone has time to prepare and we can make quicker decisions
TrustScore
4.9
/ 5
2483 reviews
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