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Interpersonal Skills
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Syllabus
Who is this course for?
This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.
Objectives
By the end of one day workshop delegates will be able to:
· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively
· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others
· Use assertive behaviours and language in order to achieve win/win situations with others
Course Syllabus
The Fundamentals of Communication
Verbal and non-verbal signals
Listening Skills
Communication Skills
Choosing your words
Communication “Filters”
Using your “Senses”
Understanding and Developing Emotional Intelligence
The impact of your emotions on interpersonal interactions
Understanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Developing empathy
Understanding and Managing Stress
The physical effects of stress and how it can impact on your interactions with others
Using coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations
Being Assertive
The Assertiveness Triangle
Passive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights
Taking things forward
Action Planning
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Get On-site/Closed quote
Professional Development range
- All courses
- Professional & Management training
- Professional Development
- Time Management
- Presentation Skills
- Taking Minutes
- Train the Trainer
- Conducting Meetings
- Negotiating Skills
- Problem Solving / Decision Making
- Facilitation and Meeting Skills
- Stress Management
- Emotional Intelligence at Work
- Managing Upwards
- Influencing Skills
- Delegate to Succeed
- Organisational Skills
- Effective Communication Skills
- Being Successful in Interviews
- Handling Pressure and Improving Performance
- Improving Memory with Mind Mapping
- Time Management using Microsoft Outlook
- Public Speaking with Authenticity and Credibility
- Business Writing
- Assertiveness at Work (2 days)
- Building Confidence and Assertiveness at Work: Level 1
- From Storyboard to Presentation Deck
- Interpersonal Skills
- NLP in a Business Context
- Root Cause Analysis
- Transactional Analysis
- Introduction to Strategy
- Listening Skills
- Managing Wellbeing at Work
- Resilient thinking for peak performance
- Developing Personal Impact & Building Productive Relationships
- Advanced Presentation Skills
- Telephone Techniques
- Proofreading
- Writing for Results
- Cross Cultural Awareness
- Building Confidence at Work and in Life
- Improve your Memory
- Building Rapport
- Developing Powerful Relationships through Digital Networking
- Personal Branding Awareness
- Personal Resilience
- Team Work
- Advanced Negotiation Skills
- Effective Business English
- Business Planning
- Dealing with Imposter Syndrome
- NLP at Work
- Building Confidence and Assertiveness at Work: Level 2
- Stress Management, Resilience - Working from Home
- Time Management, Prioritisation - Working from Home
- Virtual training delivery skills
- Virtual Train The Trainer
- Dealing with Difficult Conversations
- Dealing with Difficult People
- Personal Leadership
- Professional Development
- Professional & Management training
ILM Endorsed Courses
Excellent
Duracell UK
Graham L
Presentation Skills
Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone.
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