Public Schedule Face-to-Face & Online Instructor-Led Training - View dates & book

Instructor-led training -

Interpersonal SkillsInterpersonal Skills

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £495 List price £650

Who is this course for?

This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.

Interpersonal Skills

Objectives

By the end of one day workshop delegates will be able to:

· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively

· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others

· Use assertive behaviours and language in order to achieve win/win situations with others


Course Syllabus

The Fundamentals of Communication

Verbal and non-verbal signals
Listening Skills
Communication Skills
Choosing your words
Communication “Filters”
Using your “Senses”

Understanding and Developing Emotional Intelligence

The impact of your emotions on interpersonal interactions
Understanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Developing empathy

Understanding and Managing Stress

The physical effects of stress and how it can impact on your interactions with others
Using coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations

Being Assertive

The Assertiveness Triangle
Passive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights

Taking things forward

Action Planning

"What do I get on the day?"

Arguably, the most experienced and highest motivated trainers.

Face-to-face training

lunch

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

  • Bloomsbury
  • Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits

Online training

online training (virtual)

Regular breaks throughout the day.

Learning tools

in-course handbook

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.

What to expect when training

Training Formats & Services

  • On a public schedule at one of our
    London training venues.
  • On-site at your company office UK wide
  • Near-site, at a location close to you
  • Tailored courses to your requirements
  • Productivity Training Programs
  • Consultancy
  • Bespoke one-to-one
  • Rollout
  • TNA
  • Upgrade
  • Case studies

Public schedule dates

Next date Location Price
Wed 24 DecOnline£495
Fri 16 JanLimehouse £495
Mon 26 JanOnline£495
Mon 16 FebBloomsbury £495
Wed 25 FebOnline£495
Wed 18 MarLimehouse £495

And 24 more dates...

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Training manual sample

Below are some extracts from our Interpersonal Skills manual.

(What is Mindful Communication?

Mindful communication involves being fully present and engaged in conversations, paying close attention to both verbal and non-verbal cues, and responding thoughtfully rather than reactively. It incorporates mindfulness practices into the way we communicate, ensuring our interactions are more meaningful, respectful, and effective.

Key Components of Mindful Communication:

Active Listening:

·      Fully concentrating on what the other person is saying without planning your response while they are speaking.

·      Showing that you are listening through nodding, eye contact, and verbal affirmations.

Non-judgmental Awareness:

·      Observing and acknowledging your thoughts and feelings without attaching judgment or bias.

·      Accepting the other person’s perspective, even if it differs from your own.

Clarity and Conciseness:

·      Being clear and precise in your communication, avoiding unnecessary jargon or ambiguity.

·      Articulating your thoughts and feelings in a straightforward manner.

Empathy and Compassion:

·      Putting yourself in the other person's shoes and responding with kindness and understanding.

·      Validating their feelings and experiences.

Pausing and Reflecting:

·      Taking a moment before responding to consider your words and their potential impact.

·      Reflecting on the conversation to ensure thoughtful and considerate replies.

 

Benefits of Mindful Communication:

Enhanced Relationships:

By truly listening and responding with empathy, you build trust and strengthen your connections with others.

Reduced Misunderstandings:

Clarity and attentiveness help prevent miscommunication, ensuring that the intended message is received accurately.

Improved Conflict Resolution:

Mindful communication fosters a calm and respectful environment where differences can be discussed and resolved constructively.

Increased Emotional Intelligence:

Being aware of your own emotions and those of others helps in managing and expressing feelings appropriately.

Greater Self-awareness and Personal Growth:

Regularly practicing mindfulness in communication enhances self-awareness, leading to personal growth and improved interaction skills.

Stress Reduction:

Mindful communication reduces the stress and anxiety often associated with misunderstandings and unresolved conflicts.

 

 

How to Practice Mindful Communication:

Practice Mindfulness:

Engage in regular mindfulness practices like meditation to enhance your ability to stay present and aware during conversations.

Set Intentions:

Before entering a conversation, set an intention to be present, open, and compassionate.

Stay Present:

Focus on the here and now, avoiding distractions such as phones or other external interruptions.

Use “I” Statements:

Communicate your feelings and thoughts using “I” statements to express yourself without blaming or criticizing others.

Reflect and Review:

After conversations, reflect on how you communicated and think about areas for improvement.

 

Incorporating mindful communication into your daily interactions can significantly improve your relationships and overall well-being. Practice regularly, and you will likely see a positive transformation in the way you connect with others.

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