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Face to face public schedule & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Who is this course for?
This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.
By the end of one day workshop delegates will be able to:
· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively
· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others
· Use assertive behaviours and language in order to achieve win/win situations with others
The Fundamentals of Communication
Verbal and non-verbal signals
Choosing your words
Using your “Senses”
Understanding and Developing Emotional Intelligence
The impact of your emotions on interpersonal interactions
Understanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Understanding and Managing Stress
The physical effects of stress and how it can impact on your interactions with others
Using coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations
The Assertiveness Triangle
Passive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights
Taking things forward
What you get
"What do I get on the day?"
Training is held in our modern, comfortable, air-conditioned suites.
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water