Virtual training delivery skills

Adapting your facilitation style for online or virtual training sessions

It must be recognised that delivery of virtual training sessions requires a very different skill set and abilities from face to face training.  The communication, engagement, and use of technology are all very different.

Things to think about to optimise the delivery of virtual training:

Technical Preparation and use of Tools

·        Test Equipment and Software: To be proficient in training delivery to maximise delivery success and relieve stress for the trainer.  Conduct a trial runs to identify any technical issues to ensure the internet connection, camera, microphone, and any necessary applications or functions are working correctly.

·        Backup: Always have a process to manage any technical problems that may happen just before or during a course.  This will maintain momentum and control of a course.  This applies to issues for delegates, such as Camera or audio failures, or for the trainer themselves, such as use of Breakout rooms, audio or router problems.

·        Consistent use: Share tips and best practice between trainers to provide a consistent approach for delegates, especially after software updates that may change functionality.

Designing engaging content

·        Use interactive elements: Incorporate polls, quizzes, and interactive open questions to keep participants engaged. Use functions and applications like Kahoot for real time interaction.

·        Aids: Use high quality visuals and sound, such as slides, infographics, and videos, to illustrate key points. Use best practice to provide clear, concise and relevant information.

·        Chunk Content: Break down content into manageable chunks. This helps maintain attention and makes information easier to digest.

Engaging delivery style

·        Keep class size minimal in order to be able to engage individuals effectively and often. Agree a maximum class size for sessions and stick to it, otherwise engagement and quality will suffer.

·        Maintain engagement and build rapport among delegates by varying exercises, for example working in pairs, small groups and individually.

·        Start with an icebreaker activity to build rapport and make participants feel more comfortable.  Ideally, this should highlight information previously unknown by the deleagtes.

·        Use open questions, encourage participation, verbally and using of chat functions. Invite participants to share their experiences or thoughts and share experiences.

·        Manage the delegates Active Learning: Incorporate activities that require active participation, such as group discussions in breakout rooms, hands-on exercises, and role-playing scenarios.