Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
| (78 reviews, see all 106,559 testimonials) |
From £495 List price £650
This practical course is for people who would like to work more effectively with their own manager as well as build constructive working relationships with more senior colleagues such as Executive teams and Board members.
This course is a part of our range of organisational training London courses.
Where do I stand?
What works and what needs to change?
Management styles
Roles and responsibilities
Working together
Understanding each other's priorities
Clarifying expectations
Giving and receiving feedback
Tools and techniques
Clarify, challenge and direct
Goal and objective setting
Managing conflicting priorities
Delivering bad news and tough messages
Upward delegation
Taking things forward
Building networks
Personal assessment
Action planning
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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One Housing
Patrick Arthur,
Finance Business Partner
Good engaging trainer.
Managing Upwards
The Food & Drink Federation
Agnieszka Wojtas,
Team Coordinator
Karen was very kind and enthusiastic. I would have liked to cover more of the practical tools and techniques of managing upwards such as delivering bad news and tough messages
and upward delegation. An opportunity to practice these techniques would also be a great addition to the course though I understand the scope for this was limited given that I was the only person on the course that day.
Managing Upwards
Northwestern University In Qatar
Sian Sadler,
Senior Manager Of Dean's Operations
Absolutely. From Darryl at the initial stage of my enquiry and Tony to the course content.
I will absolutely be recommending STL to my colleagues.
Managing Upwards
| Next date | Location | Price |
|---|---|---|
| Wed 27 May | Limehouse | £495 |
| Thu 23 Jul | Online | £495 |
| Tue 25 Aug | Limehouse | £495 |
| Thu 22 Oct | Online | £495 |
| Tue 24 Nov | Bloomsbury | £495 |
| Thu 21 Jan | Online | £495 |
And 5 more dates...
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Excellent
Duracell UK
Graham L
Presentation Skills
"Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone."
Tutorials and discussions on MS Office
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Below are some extracts from our Managing Upwards manual.
Managing upwards means being the most effective employee you can be, creating value for your manager and your organisation. It is the best way to create a healthy relationship which begins and ends with doing your job, and doing it well
ANALYTICAL – Focus on Facts
Logical
Deliberate
Objective
Like facts and figures
DRIVER – Focus on Action
Practical and pragmatic
Translates ideas into action
High standards for self and others
Relentless in pursuit of goals
AMIABLE – Focus on People
People-oriented
Astute, perceptive and insightful
Able to interpret behaviour
Generates co-operation and teamwork
EXPRESSIVE – Focus on Ideas
Big picture visionary
Innovative
Imaginative
Original
ANALYTICAL
Lots of questions
Likes a variety of options
Sceptical
Steady
DRIVER
Direct and down to earth
Assertive
Lacking in empathy
Likes bullet points
No unnecessary detail
AMIABLE
Patient listener
Relationship building
Amiable
Considerate
Creates harmony
EXPRESSIVE
Expressive
Talkative
Brainstorming
Outgoing
Descriptive
ANALYTICAL
Support their need to process information slowly
Be armed with facts to back up opinions
Allow time for questions
Provide detail
Be patient in decision making
DRIVER
Support their goals and objectives
Be precise, efficient, brief and goal-orientated
Present summary information
Explain what’s in it for them
AMIABLE
Support their need for warmth, sincerity and trust
Express an interest in how they feel about things
Keep discussions informal and relaxed
EXPRESSIVE
Be a patient listener
Show interest in their ideas and dreams
Ask questions to focus ideas
Summarise for clarity
Autocratic
Democratic
Paternalistic
Laissez-faire
The Affirmative Statement
Yes, I’d love to help you with that
The Softening Statement
I can see that you’ve got a lot on your plate
State Reasons
Looking at my schedule though, I have a lot of deadlines to meet today
Disagree
So, I won’t have time to help you today
Compromise / Alternatives
I could fit in some time tomorrow morning if that works?
TrustScore
4.9
/ 5
2431 reviews
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Formerly Best Training
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
