Developing Personal Impact & Building Productive Relationships

Making a Positive Personal Impact

How do you make a positive first impression?

• What do you need to do to create a positive first impression?

• What would create a negative first impression for you?

You will never get a second chance to make a first impression

30 second introduction

• Start with a warm greeting

• State your name and role

• Provide some context about what you do

• Show interest in the other person

• Tailor to the situation

• Show confidence

Rapport

A close and harmonious relationship in which the people concerned understand each other’s feelings and communicate well.

What is Emotional Intelligence?

• Self Awareness

• Self Regulation

• Motivation

• Empathy

• Social Skills

Understanding Others and Communication Styles

Actual meaning of words – 7%

Tone of voice – 38%

Body language – 55%

Spoken language – Words, tone, body language

Giving Feedback and Coaching Conversations

Coaching is about enabling people to think for themselves rather than being told what to do.

Coaching is helping them to unlock their own potential to maximise their own performance.

When to Coach

• Helping a high performer who wants to improve

• Helping someone learn a new skill or behaviour

• When motivation and engagement are low

• When someone is ready to learn

Assertive and Confident Communication

DESC – An Assertiveness Model

Describe the behaviour

Express how you feel

Specify what you want

Consequences

Using DESC

D – John when you raise your voice to me

E – I find it disrespectful and I don’t want to listen to you

S – I need you to talk to me calmly and clearly

C – so we can work this out together

Assertive Communication

• Speak clearly and calmly

• Say what you mean

• Respect yourself and others

• Listen as well as talk