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Developing Personal Impact & Building Productive Relationships
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Syllabus
Who is this course for?
This workshop is designed for professionals from all walks of life who would like to develop their interpersonal skills, with a focus on improving relationships with colleagues, clients, and all types of both internal and external stakeholders. This course is perfect for those who want to improve communication and collaboration, overcome relationship issues and heighten awareness of the impact we can have on others.
Benefits
By the end of this course you will:- Build a better awareness of self and others
- Learn techniques to strengthen relationships, overcome communication issues and be more clear and assertive
- Apply techniques to a range of real-life, practical issues
Together with the facilitator course, this course constitutes a part of a wider range of our leadership and management courses.
Course Syllabus
Understanding Personal Impact at Work
The importance of personal impact and how you work with others
Understanding your personal communication style
Building self-awareness using the Johari Window
Professional skills and the mindset of others
Building Productive Relationships
Self-confidence and the centre of knowledge
Maintaining and strengthening relationships
How to build rapport with others
Do’s and don’ts when building relationships
Empathy and understanding others’ needs
The Rules of Likeability
Dealing with Practical Issues
Assertiveness – communicating clearly and avoiding passive or aggressive communication
Managing difficult attitudes
Influencing strategies
Adapting your communication style to be better understood
How to ask and receive feedback in a sensitive manner
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training

Regular breaks throughout the day.
Learning tools

In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Testimonials
Expleo
Angela McEwen,
L&D Coordinator
This is my second course with Tony B, and it's been great to merge what I've learnt before with new content and perspectives today. I love collaborating with others in my organisation as well.
Developing Personal Impact & Building Productive Relationships
Network Rail
Anita Virk,
Let Planner
Excellent course
Developing Personal Impact & Building Productive Relationships
Network Rail
Spoorthi Subramanya,
NRTraining Assistant
Phil was exceptional and very interactive while being completely affable, non judgemental and offering real life advice too!!!
Thank you!
Developing Personal Impact & Building Productive Relationships
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