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Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This course is designed for all business professionals at all levels.
Benefits
This course will benefit both you and your organisation, as your ability to comprehend what is being communicated is enhanced. This is of enormous help to those in leadership or management positions where a clear understanding of the goal or direction can be more easily achieved. It examines the obstacles often experienced through our own filters or cultural upbringing so that we can be properly attentive to the message being conveyed. It will also help you listen more easily to the different types of personalities without frustration and ambiguity.Course Syllabus
How do you listen?
Listening for key words and Salient Points
Identifying personal representational systems
What drives you? What gives you away?
Left and right brain preferences
Predicates of Speech
How do you know who you are talking to? Recognising styles of expression.
Questioning and Answering
Open, Closed and Exploratory Questioning
T.E.D. (How to ask questions for better descriptions)
Body language
Remembering what was said. Tools and techniques.
Context
Managing what you hear to build rapport
The Voice and Emphasis
Painting a picture
Using tone
Seeking clarification
Business Applications
Use of language to motivate, to address situations, performance reviews.Clear
English usage
Reading what is not said.
Creating a personal plan
Revisiting your goals and objectives.
Creating a personal plan for goal achievement
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Training manual sample
Below are some extracts from our Listening Skills manual.
How People
Listen:
Active Listening:
Active listening involves fully concentrating,
understanding, responding, and remembering what is being said.
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Receiving: Hearing the speakerโs words and understanding their literal meaning.
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Attending: Paying focused attention to the speaker, avoiding distractions.
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Understanding: Interpreting the speakerโs message in the context of their emotions,
intentions, and background.
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Responding: Providing feedback or reactions that indicate understanding or
engagement.
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Remembering: Retaining the key points of the conversation for future reference or
follow-up.
What
Prevents Us from Listening Actively?
Distractions
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External
Distractions: Noise, interruptions, or an uncomfortable
environment can hinder our ability to focus on the speaker.
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Internal
Distractions: Personal thoughts, stress, or preoccupations
can divert attention away from the speakerโs message.
Prejudices and Biases
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Definition: Preconceived notions or biases about the speaker or the topic can cloud
judgment and affect listening.
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Impact: We may filter or dismiss information based on our existing beliefs
rather than objectively processing the message.
Assumptions
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Definition: Assuming we know what the speaker is going to say or jumping to
conclusions before they finish speaking.
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Impact: This can lead to missing important details or misinterpreting the
message.
Lack of Interest
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Definition: When the topic is not engaging or relevant to the listener.
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Impact: Reduced motivation to listen attentively, leading to disengagement.
Emotional Barriers
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Definition: Strong emotions, such as anger, frustration, or anxiety, can interfere
with the ability to listen.
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Impact: Emotional states can distort how we perceive and respond to
information.
Poor Listening Habits
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Interruptions: Frequently interrupting the speaker can disrupt the flow of
communication and prevent complete understanding.
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Judging: Jumping to judgments or critiques while the speaker is still talking
can prevent fully comprehending their message.
Lack of Feedback
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Definition: Not providing feedback or showing signs of engagement can lead to
misunderstandings or confusion.
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Impact: The speaker may feel unheard or misunderstood, which can hinder
effective communication.
What are you guilty of?
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