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Face to face public schedule & onsite training now available. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Who is this course for?
This course is designed for all business professionals at all levels.
BenefitsThis course will benefit both you and your organisation, as your ability to comprehend what is being communicated is enhanced. This is of enormous help to those in leadership or management positions where a clear understanding of the goal or direction can be more easily achieved. It examines the obstacles often experienced through our own filters or cultural upbringing so that we can be properly attentive to the message being conveyed. It will also help you listen more easily to the different types of personalities without frustration and ambiguity.
How do you listen?
Listening for key words and Salient Points
Identifying personal representational systems
What drives you? What gives you away?
Left and right brain preferences
Predicates of Speech
How do you know who you are talking to? Recognising styles of expression.
Questioning and Answering
Open, Closed and Exploratory Questioning
T.E.D. (How to ask questions for better descriptions)
Remembering what was said. Tools and techniques.
Managing what you hear to build rapport
The Voice and Emphasis
Painting a picture
Use of language to motivate, to address situations, performance reviews.Clear
Reading what is not said.
Creating a personal plan
Revisiting your goals and objectives.
Creating a personal plan for goal achievement
What you get
"What do I get on the day?"
Training is held in our modern, comfortable, air-conditioned suites.
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water