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Listening SkillsListening Skills

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In this increasingly globalised world, communication is paramount. Misunderstandings can cause delays, incorrect orders, lost time and revenue and sometimes precious relationships. In order to understand the meaning behind the words, we have to take a step back and evaluate the ways in which they are communicated so that we become clearer of others' needs, requirements and intentions and they, of ours.

Training manual sample

Below are some extracts from our Listening Skills manual.

How People Listen:

Active Listening:

Active listening involves fully concentrating, understanding, responding, and remembering what is being said.

ยท       Receiving: Hearing the speakerโ€™s words and understanding their literal meaning.

ยท       Attending: Paying focused attention to the speaker, avoiding distractions.

ยท       Understanding: Interpreting the speakerโ€™s message in the context of their emotions, intentions, and background.

ยท       Responding: Providing feedback or reactions that indicate understanding or engagement.

ยท       Remembering: Retaining the key points of the conversation for future reference or follow-up.

What Prevents Us from Listening Actively?

Distractions

ยท       External Distractions: Noise, interruptions, or an uncomfortable environment can hinder our ability to focus on the speaker.

 

ยท       Internal Distractions: Personal thoughts, stress, or preoccupations can divert attention away from the speakerโ€™s message.

Prejudices and Biases

ยท       Definition: Preconceived notions or biases about the speaker or the topic can cloud judgment and affect listening.

 

ยท       Impact: We may filter or dismiss information based on our existing beliefs rather than objectively processing the message.

Assumptions

ยท       Definition: Assuming we know what the speaker is going to say or jumping to conclusions before they finish speaking.

 

ยท       Impact: This can lead to missing important details or misinterpreting the message.

Lack of Interest

ยท       Definition: When the topic is not engaging or relevant to the listener.

 

ยท       Impact: Reduced motivation to listen attentively, leading to disengagement.

Emotional Barriers

ยท       Definition: Strong emotions, such as anger, frustration, or anxiety, can interfere with the ability to listen.

 

ยท       Impact: Emotional states can distort how we perceive and respond to information.

Poor Listening Habits

ยท       Interruptions: Frequently interrupting the speaker can disrupt the flow of communication and prevent complete understanding.

 

ยท       Judging: Jumping to judgments or critiques while the speaker is still talking can prevent fully comprehending their message.

Lack of Feedback

ยท       Definition: Not providing feedback or showing signs of engagement can lead to misunderstandings or confusion.

 

ยท       Impact: The speaker may feel unheard or misunderstood, which can hinder effective communication.

 

What are you guilty of?

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