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Listening Skills
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
In this increasingly globalised world, communication is paramount. Misunderstandings can cause delays, incorrect orders, lost time and revenue and sometimes precious relationships. In order to understand the meaning behind the words, we have to take a step back and evaluate the ways in which they are communicated so that we become clearer of others’ needs, requirements and intentions and they, of ours.
Syllabus
Who is this course for?
This course is designed for all business professionals at all levels.
Benefits
This course will benefit both you and your organisation, as your ability to comprehend what is being communicated is enhanced. This is of enormous help to those in leadership or management positions where a clear understanding of the goal or direction can be more easily achieved. It examines the obstacles often experienced through our own filters or cultural upbringing so that we can be properly attentive to the message being conveyed. It will also help you listen more easily to the different types of personalities without frustration and ambiguity.Course Syllabus
How do you listen?
Listening for key words and Salient Points
Identifying personal representational systems
What drives you? What gives you away?
Left and right brain preferences
Predicates of Speech
How do you know who you are talking to? Recognising styles of expression.
Questioning and Answering
Open, Closed and Exploratory Questioning
T.E.D. (How to ask questions for better descriptions)
Body language
Remembering what was said. Tools and techniques.
Context
Managing what you hear to build rapport
The Voice and Emphasis
Painting a picture
Using tone
Seeking clarification
Business Applications
Use of language to motivate, to address situations, performance reviews.Clear
English usage
Reading what is not said.
Creating a personal plan
Revisiting your goals and objectives.
Creating a personal plan for goal achievement
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
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Get On-site/Closed quote
Professional Development range
- All courses
- Professional & Management training
- Professional Development
- Time Management
- Presentation Skills
- Taking Minutes
- Train the Trainer
- Conducting Meetings
- Negotiating Skills
- Problem Solving / Decision Making
- Facilitation and Meeting Skills
- Stress Management
- Emotional Intelligence at Work
- Managing Upwards
- Influencing Skills
- Delegate to Succeed
- Organisational Skills
- Effective Communication Skills
- Being Successful in Interviews
- Handling Pressure and Improving Performance
- Improving Memory with Mind Mapping
- Time Management using Microsoft Outlook
- Public Speaking with Authenticity and Credibility
- Business Writing
- Assertiveness at Work (2 days)
- Building Confidence and Assertiveness at Work: Level 1
- From Storyboard to Presentation Deck
- Interpersonal Skills
- NLP in a Business Context
- Root Cause Analysis
- Transactional Analysis
- Introduction to Strategy
- Listening Skills
- Managing Wellbeing at Work
- Resilient thinking for peak performance
- Developing Personal Impact & Building Productive Relationships
- Advanced Presentation Skills
- Telephone Techniques
- Proofreading
- Writing for Results
- Cross Cultural Awareness
- Building Confidence at Work and in Life
- Improve your Memory
- Building Rapport
- Developing Powerful Relationships through Digital Networking
- Personal Branding Awareness
- Personal Resilience
- Team Work
- Advanced Negotiation Skills
- Effective Business English
- Business Planning
- Dealing with Imposter Syndrome
- NLP at Work
- Building Confidence and Assertiveness at Work: Level 2
- Stress Management, Resilience - Working from Home
- Time Management, Prioritisation - Working from Home
- Virtual training delivery skills
- Virtual Train The Trainer
- Dealing with Difficult Conversations
- Dealing with Difficult People
- Personal Leadership
- Professional Development
- Professional & Management training
ILM Endorsed Courses
Excellent
Duracell UK
Graham L
Presentation Skills
Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone.
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