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Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This course is suitable for anyone who wants to improve their interactions with other people by using complimentary Transactions – a term that refers to the communication exchanges between two people based on the work of Eric Berne. If you have ever wondered why you keep repeating the same patterns of behaviour and get the same responses from the same person – this could show you why and how to break that pattern for the better!
Objectives
By the end of one day workshop delegates will be able to:
- Understand that our experience of the world leads to an understanding of how we relate to ourselves and others
- Regard people as capable of change, growth, and healthy interactions
- Understand how “Ego States” effect Transactions between two people
- Practice the benefits of working from different “Ego States” and developing complimentary Transactions with another person
Course Syllabus
Ego States
The roles of the “Ego States”: “Parent” - taught concept “Adult” - felt concept and “Child” - learned concept
Recognising how a consistent pattern of feeling and experience can directly relate to a corresponding consistent pattern of behavior in another person
Breaking those patterns!
Strokes
“Strokes” - units of recognition that we all crave
Recognising another person either verbally or non-verbally
The powerful effects of Positive and Negative “Strokes”
Transactions
A Transaction - a fundamental method of social intercourse
Transactional stimulus and Transactional response
Complimentary Transaction
Crossed Transactions
Ulterior Transactions
Taking things forward
Action Planning
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Training manual sample
Below are some extracts from our Transactional Analysis manual.
Eric Berne, a key figure in transactional
analysis (TA), introduced the concept of complementary transactions to help
people understand how communication works.
What Are
Complementary Transactions?
Complementary transactions occur when the
communication between two people is aligned and predictable. Essentially, when
the sender’s message is directed at a specific ego state and the receiver
responds from that same or compatible ego state, the transaction is considered
complementary. This alignment helps ensure smooth and effective communication.
Understanding Transactions:
A transaction is a unit of communication
between two people. It’s the exchange of verbal or non-verbal messages. Berne
identified that these transactions are often based on the roles we play, which
he categorised into three distinct ego states: Parent, Adult, and Child.
- Parent: This ego state contains the attitudes, beliefs, and values learned
from authority figures, often reflecting societal norms or parental
influences.
- Adult: This state is logical and objective, dealing with the present and
making decisions based on facts and reason.
- Child: This ego state includes feelings, thoughts, and behaviours we
experienced as children, reflecting our emotions and spontaneous
reactions.
Examples of
Complementary Transactions:
- Parent-to-Child and Child-to-Parent: If one person says, “You should clean
your room,” and the other responds, “I will do it right away,” this
exchange reflects a Parent-to-Child transaction followed by a
Child-to-Parent response.
- Adult-to-Adult and Adult-to-Adult: If one person asks, “What time is the
meeting?” and the response is, “The meeting starts at 10 AM,” this is an
Adult-to-Adult transaction, where both parties are engaging with objective
and factual communication.
Why Are
Complementary Transactions Important?
- Effective Communication: They help in maintaining clear and
effective communication, minimizing misunderstandings.
- Conflict Avoidance: When transactions are complementary, it
reduces the likelihood of conflict because both parties are operating from
compatible ego states.
- Relationship Building: They foster positive interactions and
understanding, which is crucial for healthy relationships in both personal
and professional contexts.
Potential
Issues:
Even though complementary transactions are
ideal for smooth communication, they can sometimes lead to stagnation if the
parties involved never switch ego states or address different aspects of the
relationship. For instance, if a conversation always remains in the
Parent-to-Child mode, it might hinder adult-to-adult communication and
problem-solving.
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