Personal Resilience

Why Resilience Matters at Work

The capacity to recover quickly from difficulties, toughness

Personal Resilience – More Benefits
- Better at managing, learning and managing their emotions
- More engaged and motivated
- Less sick days
- Focussed and able to persevere
- Higher self esteem
- Able to ‘stay the course’

What Resilient Employees Do Differently
- Develop high quality relationships
- Manage stress and avoid burnout
- Maintain perspective
- Stay in control
- Keep positive outlook
- Stay energised, and meet their targets
- Manage change and setbacks

Communicating and Deciding with Confidence

Challenges of Remote Working
- Communication problems
- Feel part of the team
- Meeting fatigue
- Managing distractions

Strategies to improve communication
- Communicate often
- Communicate openly and honestly
- Agree expectations on how to share info
- Use the right technology for the right communication
- Adapt your communication style
- Maintain communication throughout a project

Being Decisive – 5 Simple Steps
1. Identify you have to make a decision
2. Consider your options
3. Choose a Plan of Action
4. Do it
5. Review

Managing Emotions and Stress

Managing Emotions
Trigger → 90 seconds of chemicals coursing

Any emotions left after 90 seconds is a person re-triggering those emotions
You have the choice to identify the thoughts that are controlling your emotional response and to use techniques to let go of these emotions

Physiological (What’s physically going on in our bodies)
- Headaches
- Fatigue
- Muscle tension
- Increased heart rate

Psychological (Feeling, emotions and mental state)
- Anxiety
- Irritability
- Low mood
- Lack of motivation

Taking Control and Building Resilience

Determination – three key areas
- Autonomy
- Competence
- Relatedness

Set your Goals
- Specific
- Measurable
- Achievable
- Relevant
- Timely

ABCDE Technique
- Adversity – Describe the adverse problem or situation
- Beliefs – What were your feelings? What was running through your mind?
- Consequences – What emotions and actions did you take? Be specific
- Dispute – What happened? How did you react? What was the outcome?
- Energy – What happened? How do you feel now? What is your energy level?