Cross Cultural Awareness

Who is this course for?

This programme will be of benefit if you:

• Need to work, manage and/or communicate effectively across cultural and language boundaries in international business


• Belong to a multicultural organisation and/or global team involved in multinational projects and programmes


• Interact with international employees, colleagues, customers, clients, associates and/or suppliers


• Travel overseas on business


• Assign or relocate employees abroad, including those accompanied by partners and/or families


• Offer foreign individuals (inductees) the opportunity to join your organisation in the UK


• Employ more culturally diverse staff

Objectives

This Cross-Cultural Awareness programme is intended to provide the understanding, skills and tools for you to adapt your behaviour to work more effectively in a multicultural environment

Benefits

• Understand key cultural differences within the workplace and possess practical cross-cultural communication, management and work skills


• Embrace cultural diversity more readily


• Build longer-lasting and trusting business relationships through an open attitude and cultural sensitivity


• Perform more effectively and productively in leadership roles, as company ambassadors, and in managing multicultural teams


• Strengthen team cohesiveness and effectiveness across all corporate functions


• Adjust quickly to unfamiliar cultures and business environments


• Appreciate local customs and traditions


• Transition more smoothly, confidently, competently and productively into new country assignments


• Reduce cultural misunderstandings, costly communication breakdowns, faux pas, failed assignments and/or early returns


• Lessen the impact of Culture Shock and settle in comfortably and happily to a different way of life and social network


• Reap a competitive advantage over your competition by investing in such long-term dividends.

Course Outline

Part 1: Understanding Cross Culture

Introduction and Personal Objectives

Defining Cultural Awareness

What is Cross-Culture? - An interactive discussion
Practical Exercises to experience a cross-cultural business scenarios

Clarifying Attitudes & Values across Cultures

Components of communicating successfully across cultures
Attitudes & Values
Stereotyping
Types of Culture
Recognising similarities and differences between your Attitudes & Values, and theirs

Developing Cultural Sensitivity

Identifying differences & gaps in Communication Styles
Where might problems arise in business?
Job-related scenarios
Strategies to achieve a productive relationship

Part 2: Living & Working in a specific country

Identify potential differences in the Business Environment
Anticipate possible Social Interactions as you settle in
Deal with Culture Shock on arriva

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.