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Instructor-led training -

Cross Cultural AwarenessCross Cultural Awareness

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £495 List price £650

In today's global business environment, intercultural understanding is vital for effective communication with overseas employees, colleagues, clients and associates to develop lasting working relationships and facilitate problem-solving.

Cross-cultural awareness and sensitivity can enable companies to recognise, incorporate and accept cultural diversity, resulting in successful collaboration to gain a competitive advantage, rather than risk costly misunderstandings, communication breakdowns, confrontation and conflict, quality and service issues, missed opportunities and lost reputation.

Living and working abroad in an unfamiliar culture can also be stressful for overseas assignees and inductees to the UK (your environment), as well as their partners and/or families, especially the process of relocating and settling in happily.

If your organisation, teams and people are to work effectively across country borders and their cultures, Cross-Cultural Awareness training could be the key to your success.

Our tailored programme is based on cross-cultural values & attitudes, cultural sensitivity, business etiquette and communication skills, social interactions, cultural differences between home and host country, local customs/traditions and culture shock.

STL may also be able to provide customised guidance to living and working in specific countries, so please contact us with your requirements

Who is this course for?

This programme will be of benefit if you:


  • Need to work, manage and/or communicate effectively across cultural and language boundaries in international business
  • Belong to a multicultural organisation and/or global team involved in multinational projects and programmes
  • Interact with international employees, colleagues, customers, clients, associates and/or suppliers
  • Travel overseas on business
  • Assign or relocate employees abroad, including those accompanied by partners and/or families
  • Offer foreign individuals (inductees) the opportunity to join your organisation in the UK
  • Employ more culturally diverse staff

Cross Cultural Awareness

Objectives

This Cross-Cultural Awareness programme is intended to provide the understanding, skills and tools for you to adapt your behaviour to work more effectively in a multicultural environment

Benefits

Culturally intelligent and competent employees bring numerous benefits to a global organisation. On completing this programme, they will have attained the knowledge and tools to:

  • Understand key cultural differences within the workplace and possess practical cross-cultural communication, management and work skills
  • Embrace cultural diversity more readily
  • Build longer-lasting and trusting business relationships through an open attitude and cultural sensitivity
  • Perform more effectively and productively in leadership roles, as company ambassadors, and in managing multicultural teams
  • Strengthen team cohesiveness and effectiveness across all corporate functions
  • Adjust quickly to unfamiliar cultures and business environments
  • Appreciate local customs and traditions
  • Transition more smoothly, confidently, competently and productively into new country assignments
  • Reduce cultural misunderstandings, costly communication breakdowns, faux pas, failed assignments and/or early returns
  • Lessen the impact of Culture Shock and settle in comfortably and happily to a different way of life and social network
  • Reap a competitive advantage over your competition by investing in such long-term dividends.

Course Syllabus

Defining Cultural Awareness

Understanding Cultural Awareness
What is Cross-Culture? - An interactive discussion
Practical Exercises to experience a cross-cultural business scenarios

Clarifying Attitudes & Values across Cultures

Components of communicating successfully across cultures
Attitudes & Values
Stereotyping
Types of Culture
Recognising similarities and differences between your Attitudes & Values, and theirs

Developing Cultural Sensitivity

Identifying differences & gaps in Communication Styles
Where might problems arise in business?
Job-related scenarios
Strategies to achieve a productive relationship

Living & Working in a specific country

Identify potential differences in the Business Environment
Anticipate possible Social Interactions
Deal with Culture Shock

"What do I get on the day?"

Arguably, the most experienced and highest motivated trainers.

Face-to-face training

lunch

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

  • Bloomsbury
  • Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits

Online training

online training (virtual)

Regular breaks throughout the day.

Learning tools

in-course handbook

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.

What to expect when training

Training Formats & Services

  • On a public schedule at one of our
    London training venues.
  • On-site at your company office UK wide
  • Near-site, at a location close to you
  • Tailored courses to your requirements
  • Productivity Training Programs
  • Consultancy
  • Bespoke one-to-one
  • Rollout
  • TNA
  • Upgrade
  • Case studies

Public schedule dates

Next date Location Price
Thu 8 JanBloomsbury £495
Fri 9 JanOnline£495
Thu 5 FebLimehouse £495
Tue 10 FebOnline£495
Thu 5 MarBloomsbury £495
Thu 12 MarOnline£495

And 24 more dates...

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Training manual sample

Below are some extracts from our Cross Cultural Awareness manual.

High and Low Context Communication

 

High Context Communication

Definition: High context communication relies heavily on implicit messages and the context in which the communication takes place. In high context cultures, many things are left unsaid, and meaning is derived from the situation, the relationships, and the shared understanding between communicators.

Characteristics:

1.     Implicit Communication: Much of the communication is indirect. The meaning is often inferred from non-verbal cues, tone of voice, and the situation.

2.    Strong Interpersonal Relationships: There is a strong emphasis on long-term relationships and trust. Communication relies on these established relationships to convey meaning.

3.    Non-verbal Cues: Body language, facial expressions, and gestures play a significant role in conveying messages.

4.    Contextual Understanding: There is a shared understanding based on common experiences and expectations. The context in which something is said is crucial to understanding the message.

5.    Group Orientation: High context cultures often emphasize group harmony and collective well-being over individual achievement.

Examples of High Context Cultures:

  • Japan
  • China
  • Korea
  • Arab countries
  • Mediterranean countries (e.g., Greece, Italy)

 

 

Low Context Communication

Definition: Low context communication is explicit, with messages conveyed through words, and there is less reliance on the situational context. In low context cultures, communication is straightforward, and the meaning is clear from the message itself.

Characteristics:

1.     Explicit Communication: Information is communicated clearly and directly through words. There is less reliance on non-verbal cues.

2.    Individualism: There is a stronger focus on individual expression and achievement. Communication tends to be more direct and focused on the individual.

3.    Detailed and Specific: Messages are detailed and specific, often with a lot of explanation to ensure clarity.

4.    Verbal Precision: Words are chosen carefully to convey the exact meaning, and there is an emphasis on clear, precise language.

5.    Low Reliance on Context: The context or situation in which something is said is less important. The words themselves carry the primary meaning.

Examples of Low Context Cultures:

  • United States
  • Germany
  • Switzerland
  • Scandinavian countries (e.g., Sweden, Denmark)
  • Canada

 

By recognising and adapting to these communication styles, you can improve your effectiveness in diverse cultural settings.

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