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Feedback - Giving and Receiving
Face to face public schedule & onsite training now available. Restaurant lunch included at STL venues.
Virtual classroom training continues. Can't find what you are looking for? Get in touch.
- 1 day Instructor-led workshop
Implementing a feedback loop is critical at any stage within an organisation. Feedback enables both managers and teams to be more aligned and motivated to the business goals.
Syllabus
Who is this course for?
Anyone involved within an organisation interested in improving working relationships through better communications.
This course is a part of a wider portfolio of our management courses London.
Benefits
By the end of the course you will be able to:* Understand why feedback is so valuable
* Champion effective behaviour in the workplace
* Learn to manage expectations and challenging situations
Course Syllabus
Why have a performance management process?
Using feedback as a performance management tool
Feedback and it's value
Fostering a culture of learning
Creating performance measures
Performance standards
Personal objectives
SMART objectives
Feedback
How to give feedback and avoid pitfalls
Different types of feedback
Receiving feedback
Developing ownership
Managing Self esteem
Motivation
Make feedback motivational
Appropriate recognition and praise
Communication skills
Listening and asking questions
Reflecting back - clarification
A 3 step feedback model
Delivering feedback assertively
Coaching skills
Handling reactions
The role of feedback in supporting and coaching
Growing self awareness
Workshop sessions
Sample case studies
Assertive techniques and feedback
Establishing SMART objectives
What you get
"What do I get on the day?"
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered by qualified trainers online.
Training formats & Services
Training formats available
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Testimonials
Summary
Expleo
Paul Matassa,
QA Lead
Very interesting course ,will be putting lessons learnt into action in my role.
Feedback - Giving and Receiving
Expleo
Cherise Byrnes,
Consultant
I really enjoyed the course and how interactive it was. I could take away real-world solutions to situations.
Feedback - Giving and Receiving
Expleo
Shirley Scheppan,
Test Lead
Dennis is a great trainer. He made sure that our voices are heard. Frank and honest.
Feedback - Giving and Receiving
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