Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £595 List price £695
Anyone involved within an organisation interested in improving working relationships through better communications.
This course is a part of a wider portfolio of our management courses London.
Why have a performance management process?
Using feedback as a performance management tool
Feedback and it's value
Fostering a culture of learning
Creating performance measures
Performance standards
Personal objectives
SMART objectives
Feedback
How to give feedback and avoid pitfalls
Different types of feedback
Receiving feedback
Developing ownership
Managing Self esteem
Motivation
Make feedback motivational
Appropriate recognition and praise
Communication skills
Listening and asking questions
Reflecting back - clarification
A 3 step feedback model
Delivering feedback assertively
Coaching skills
Handling reactions
The role of feedback in supporting and coaching
Growing self awareness
Workshop sessions
Sample case studies
Assertive techniques and feedback
Establishing SMART objectives
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Expleo
Anil Kumar Patnagere Jayanna,
Primary Developer
Good Training, lot of learning. Got to know on giving good feedback, open sandwich feedback and building relationship.
Feedback - Giving and Receiving
Expleo
Paul Matassa,
QA Lead
Very interesting course ,will be putting lessons learnt into action in my role.
Feedback - Giving and Receiving
EBRD
Zhanar Zhakeyeva,
Associate
Everything was just right and balanced, presentation of the content with group work and video/visual materials.
Feedback - Giving and Receiving
| Next date | Location | Price |
|---|---|---|
| Wed 14 Oct | Online | £595 |
| Tue 20 Oct | Bloomsbury | £595 |
| Fri 13 Nov | Online | £595 |
| Wed 18 Nov | Limehouse | £595 |
| Tue 15 Dec | Online | £595 |
| Fri 18 Dec | Bloomsbury | £595 |
And 24 more dates...
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FMB Oxford Ltd
Ray P
Introduction to Management
"I have found this training course an inspiration and I know it will be a real benefit to me in my working and personal life."
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Below are some extracts from our Feedback - Giving and Receiving manual.
Defines Expectations
Learning Insights
Provides constructive feedback
Builds confidence
Motivates
Develops People
Build Relationships
High morale performance
What can happen if someone has the wrong attitude in a team?
How can you let them know what attitude is expected of them?
To Achieve
To Create
To Design
To Develop
To Explain
To Review
To Inform
To Suggest
To Complete
Creating trust
Clear expectations and shared responsibility
Work effectively through challenging
situations
Support, Develop, Coaching & Empowering
Wider range & knowledge of Organisational
Access to higher management/better Opportunities
What can you do to listen to your team members actively?
Open & Closed Questions
Preparation for feedback
Where to gather Evidence
The Role of Coaching in Feedback
Coaching aims to get best performance
Believes that the individual has the answer to their own problems
Helps them to create practical step-by-step action plans to make goals
What?
• What (good) that you asked me about?
Why?
• It helped everybody see things from a strategic point of view and get out of the operational detail
Handling Difficult Situations
Why is this?
What are their expectations?
What do you want as the outcome?
Prepare how you will respond
What happens if they don’t agree?
What would be the result?
Are there any other options?
Actions?
Dealing with Difficult People: Steps
Avoid the Blow Up
Learn the Fuel and Triggers
Know the warning signs
Stop Contributing – Listen!
What are we sorry about?
TrustScore
4.9
/ 5
2483 reviews
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
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