Feedback - Giving and Receiving

Who is this course for?

Anyone involved within an organisation interested in improving working relationships through better communications.

Benefits

By the end of the course you will be able to:
* Understand why feedback is so valuable
* Champion effective behaviour in the workplace
* Learn to manage expectations and challenging situations

Why have a performance management process?

Using feedback as a performance management tool
Feedback and it's value
Fostering a culture of learning

Creating performance measures

Performance standards
Personal objectives
SMART objectives

Feedback

How to give feedback and avoid pitfalls
Different types of feedback
Receiving feedback
Developing ownership
Managing Self esteem

Motivation

Make feedback motivational
Appropriate recognition and praise

Communication skills

Listening and asking questions
Reflecting back - clarification
A 3 step feedback model
Delivering feedback assertively

Coaching skills

Handling reactions
The role of feedback in supporting and coaching
Growing self awareness

Workshop sessions

Sample case studies
Assertive techniques and feedback
Establishing SMART objectives

Qualified trainers

Training is held in our modern, comfortable, air-conditioned suites

"What do I get on the day?"

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

• Bloomsbury
• Limehouse
• Southwark

Breaks and timing

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Joining information (how to get to our venues)

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered by qualified trainers online.