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Feedback - Giving and Receiving
Face to face / Virtual public schedule & onsite training. Restaurant lunch included at STL venues.
From £275 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
Anyone involved within an organisation interested in improving working relationships through better communications.
This course is a part of a wider portfolio of our management courses London.

Benefits
By the end of the course you will be able to:* Understand why feedback is so valuable
* Champion effective behaviour in the workplace
* Learn to manage expectations and challenging situations
Course Syllabus
Why have a performance management process?
Using feedback as a performance management tool
Feedback and it's value
Fostering a culture of learning
Creating performance measures
Performance standards
Personal objectives
SMART objectives
Feedback
How to give feedback and avoid pitfalls
Different types of feedback
Receiving feedback
Developing ownership
Managing Self esteem
Motivation
Make feedback motivational
Appropriate recognition and praise
Communication skills
Listening and asking questions
Reflecting back - clarification
A 3 step feedback model
Delivering feedback assertively
Coaching skills
Handling reactions
The role of feedback in supporting and coaching
Growing self awareness
Workshop sessions
Sample case studies
Assertive techniques and feedback
Establishing SMART objectives
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training

Regular breaks throughout the day.
Learning tools

In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Testimonials
Expleo
Seamus Keogan,
Practice Lead
Enjoyable course, covered a lot in a light and engaging fashion
Feedback - Giving and Receiving
Expleo
Shirley Scheppan,
Test Lead
Dennis is a great trainer. He made sure that our voices are heard. Frank and honest.
Feedback - Giving and Receiving
Expleo
Anil Kumar Patnagere Jayanna,
Primary Developer
Good Training, lot of learning. Got to know on giving good feedback, open sandwich feedback and building relationship.
Feedback - Giving and Receiving
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