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Feedback - Giving and Receiving
Who is this course for?
Anyone involved within an organisation interested in improving working relationships through better communications.
BenefitsBy the end of the course you will be able to:
* Understand why feedback is so valuable
* Champion effective behaviour in the workplace
* Learn to manage expectations and challenging situations
Why have a performance management process?
Using feedback as a performance management tool
Feedback and it's value
Fostering a culture of learning
Creating performance measures
How to give feedback and avoid pitfalls
Different types of feedback
Managing Self esteem
Make feedback motivational
Appropriate recognition and praise
Listening and asking questions
Reflecting back - clarification
A 3 step feedback model
Delivering feedback assertively
The role of feedback in supporting and coaching
Growing self awareness
Sample case studies
Assertive techniques and feedback
Establishing SMART objectives
Prices & Dates
What you get
Training is held in our modern, comfortable, air-conditioned suites
"What do I get on the day?"
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water