Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
This one-day course is tailored for professionals across various sectors who aim to enhance their facilitation capabilities, whether they are new to the role or seeking to refine their skills. It is ideal for anyone involved in running meetings or workshops.
Introduction to Facilitation
Overview of facilitation, its significance in business, and the roles of a facilitator.
Core Skills of a Facilitator
Developing key communication skills such as active listening, clarity in communication, and constructive feedback.
Techniques to foster open dialogue and manage group dynamics effectively.
Practical Application
Interactive scenarios to practice starting sessions, focusing discussions, and driving group participation.
Real-time feedback on facilitation techniques with a focus on adjustment and improvement.
Designing and Leading Workshops
Structuring sessions that engage and motivate participants.
Strategies to ensure inclusivity and participation from all attendees.
Handling Challenges in Facilitation
Techniques to address and resolve conflict, manage difficult participants, and overcome common facilitation barriers.
Creating conditions for effective brainstorming and decision-making.
Developing a Facilitator's Toolkit
Constructing action plans and facilitation agendas tailored to specific organisational needs.
Utilising tools and techniques learned throughout the day in a culminating practice session.
Debrief and Feedback
Open discussion to reflect on the day’s learnings and how they can be applied moving forward.
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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| Next date | Location | Price |
|---|---|---|
| Mon 19 Oct | Online | £495 |
| Wed 21 Oct | Limehouse | £495 |
| Wed 18 Nov | Online | £495 |
| Fri 20 Nov | Bloomsbury | £495 |
| Fri 18 Dec | Online | £495 |
| Mon 21 Dec | Limehouse | £495 |
And 24 more dates...
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Below are some extracts from our Facilitation Skills – Level 1 manual.
Facilitation is significant because it helps businesses:
✓ make better decisions
✓ collaborate more effectively
✓ innovate more consistently
✓ reduce conflict
✓ save time
✓ deliver change successfully
It’s one of the most valuable skills in modern workplaces where teamwork, complexity and fast decision-making are the norm.
• A neutral guide who supports the meeting process, not the content
• Helps the group stay focused, productive, and on track
• Encourages balanced participation from all attendees
• Manages group dynamics and prevents conflict or dominance
• Uses tools and techniques to structure discussions effectively
• Ensures that objectives are met and decisions are clear
• Promotes a respectful and inclusive meeting environment
• Handles time, process, and flow – not the outcomes or opinions
Define the purpose
A facilitator asks:
• Why are we meeting?
• What do we need to achieve?
Common categories:
• decision-making
• problem-solving
• planning
• information sharing
• relationship building
Keep it short and time-bound.
Include:
• Objective
• topic order
• time per item
• who leads each section
• expected outputs or decisions
Active Listening
Communication
Time Management
Conflict Resolution
Adaptability
High energy and concentration
Impartiality
Group dynamics management
Decision Making
Respectful interruption
Questioning techniques
Diversity and Inclusiveness
Coaching skills
Emotional Intelligence
Feedback skills
The initial stage of group development is the forming stage.
•Participants are quiet, reserved, or overly polite.
•Uncertainty about the meeting purpose or expected contribution.
•Participants may wait for direction or avoid eye contact.
•Conversations stay surface level; few risks taken.
•Some may appear disengaged or distracted.
•Disagreements arise over roles, priorities, or direction.
•Participants may talk over each other or adopt defensive tones.
•Power dynamics play out - e.g., dominant voices emerge.
•Passive resistance, sarcasm, or eye-rolling may occur.
•Hidden agendas may start to surface.
•Participants begin collaborating more naturally.
•Roles become clearer: who leads, who supports, who challenges.
•Meeting tone is more trusting and respectful.
•Participants start to build on each other’s points.
•The group moves from “I” to “we” language.
Facilitators must
• protect the process,
• not take sides.
• remain objective and focus on the method
• avoid expressing personal opinions
• paraphrase without bias
• ensure all viewpoints are heard before closing a topic
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All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
Registered in England and Wales.
