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Facilitation Skills – Level 2Facilitation Skills – Level 2

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £495 List price £650

Who is this course for?

This one-day course is aimed at those who find themselves facilitating workshops, meetings, or training sessions across various settings and need to effectively manage group dynamics.

The course is designed to enhance the capabilities of experienced facilitators, project managers, team leaders, HR professionals, and consultants seeking to deepen their facilitation skill set to achieve better engagement and outcomes in their sessions.

Facilitation Skills – Level 2

Benefits

Participants will gain an enhanced understanding of advanced facilitation skills, such as effective questioning and active listening, will gain hands-on experience with technologies and AI tools that can be integrated into their facilitation practice, making workshops more engaging and impactful.

The course also focuses on practical strategies for managing conflict and adapting facilitation styles to suit different scenarios and group needs.

This comprehensive approach ensures that attendees leave with a robust toolkit that will improve overall facilitation effectiveness and leading to more productive outcomes.

Course Syllabus

Introduction to Advanced Facilitation Skills

Overview of essential facilitation skills.
Role of facilitators in diverse settings.
Understanding group dynamics and fostering engagement.

Effective Communication and Conflict Management

Techniques for effective questioning and active listening.
Strategies for managing conflict and difficult conversations.
Scenarios to practice handling challenging participants

Technology and Adaptation

Use of Technology in Facilitation
Integrating new technologies as design and delivery

Practical Facilitation

Advanced Facilitation Techniques and Strategies
Designing processes for complexity and ambiguity.
Developing a facilitator’s toolkit for different scenarios.
Adapting facilitation styles to meet group needs

"What do I get on the day?"

Arguably, the most experienced and highest motivated trainers.

Face-to-face training

lunch

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

  • Bloomsbury
  • Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

  • Hot beverages
  • Clean, filtered water
  • Biscuits

Online training

online training (virtual)

Regular breaks throughout the day.

Learning tools

in-course handbook

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.

What to expect when training

Training Formats & Services

  • On a public schedule at one of our
    London training venues.
  • On-site at your company office UK wide
  • Near-site, at a location close to you
  • Tailored courses to your requirements
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  • Consultancy
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  • Rollout
  • TNA
  • Upgrade
  • Case studies

Public schedule dates

Next date Location Price
Mon 22 DecLimehouse £495
Tue 23 DecOnline£495
Wed 21 JanBloomsbury £495
Thu 22 JanOnline£495
Fri 20 FebLimehouse £495
Mon 23 FebOnline£495

And 25 more dates...

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Training manual sample

Below are some extracts from our Facilitation Skills – Level 2 manual.

Advanced Facilitation Skills

Facilitation skills are like the secret sauce that transforms a group from a collection of individuals into a harmonious, productive unit. Whether you’re leading a boardroom meeting, facilitating a workshop, or even organizing a community event, these skills are your trusty toolkit. Let’s break them down:

  1. Mindset of Facilitation:
    • Imagine yourself as a facilitator—an orchestra conductor. Your role is to create a safe space where diverse voices can harmonize. Cultivate curiosity, openness, and non-judgment. It’s not about having all the answers; it’s about asking the right questions.
    • Key Skill: Active listening. Tune in to understand, not just to respond.
  2. Time Management:
    • Facilitators are timekeepers. Keep discussions on track, prevent tangents, and ensure everyone gets a chance to contribute.
    • Key Skill: Use gentle nudges to steer conversations back to the agenda.
  3. Energy Levels:
    • Ever been in a meeting where energy fizzles out? Facilitators maintain enthusiasm. Inject positivity, encourage participation, and keep the momentum going.
    • Key Skill: Infuse energy through your presence and tone.
  4. Minimizing Team Politics:
    • Group dynamics can be tricky. Facilitators navigate power dynamics, minimize conflicts, and ensure everyone feels heard.
    • Key Skill: Diplomacy. Address underlying tensions without escalating them.
  5. Dealing with Trouble Makers:
    • Every group has its disruptors. Redirect their energy constructively. Turn troublemakers into contributors.
    • Key Skill: Patience and assertiveness. Firmly guide disruptive behavior toward positive engagement.
  6. Clear Instructions:
    • Ambiguity breeds confusion. Facilitators provide crystal-clear instructions. Participants need to know what’s expected.
    • Key Skill: Clarity in communication. Be concise and specific.
  7. Adaptability:
    • Flexibility is your superpower. Read the room. Adjust your approach based on the group’s vibe, needs, and context.
    • Key Skill: Agility. Be ready to pivot when necessary.

Effective Communication and Conflict Management

  1. Active Listening:
    • It’s not just hearing; it’s understanding. Listen actively, seek nuances, and validate perspectives.
    • Key Skill: Empathy. Put yourself in others’ shoes.
  2. Questioning Techniques:
    • Facilitators ask questions that provoke thought. Open-ended queries encourage deeper exploration.
    • Key Skill: The art of questioning. Master the “why” and “how.”
  3. Conflict Strategies:
    • Conflict isn’t bad—it’s how we handle it that matters. Facilitators mediate, find common ground, and promote resolution.
    • Key Skill: Neutrality. Be the bridge, not the battleground.
  4. Handling Difficult Conversations:
    • Tackling sensitive topics requires finesse. Create a safe space for dialogue, even when emotions run high.
    • Key Skill: Compassion. Balance assertiveness with empathy.
  5. Challenging Participants:
    • Practice scenarios: the skeptic, the dominator, the silent observer. Learn to manage diverse personalities.
    • Key Skill: Flexibility. Adapt your approach to engage everyone.

 

Use of Technology in Facilitation

In today’s interconnected world, technology plays a pivotal role in facilitation. Here are some key points to consider:

  1. Virtual Facilitation Tools: With the increasing reliance on technology, facilitation practices have evolved from traditional, in-person meetings to dynamic, interactive virtual experiences. Platforms like video conferencing, collaborative whiteboards, and virtual breakout rooms enable effective facilitation in remote settings1.
  2. Structured Facilitation Methods: Explore methodologies like Technology of Participation (ToP), which offers a powerful collection of structured facilitation methods. These techniques transform the way groups think, talk, and work together, leading to successful outcomes2.
  3. Augmented Reality (AR): AR can enhance facilitation by overlaying digital information onto the physical environment. Imagine guiding participants through a space, highlighting key features or providing context using AR overlays.
  4. Project Management Software: Integrating project management tools streamlines collaboration, task assignment, and progress tracking. Tools like Trello, Asana, or Microsoft Teams facilitate smoother project facilitation.

Integrating New Technologies as Design and Delivery

  1. Design Thinking and Technology: Designers should embrace uncertainty and ambiguity by combining design thinking with facilitation techniques. This fusion allows for creative problem-solving and effective handling of complex scenarios3.
  2. Advanced Materials and 3D Printing: Innovations like 3D printing offer exciting opportunities. Designers can create environmentally sustainable, robust, and lightweight structures. When combined with powerful software, the possibilities expand even further4.
  3. Adapting to Change: As technology evolves, designers must stay ahead of the curve. Experiment with frameworks, refine your unique style, and learn what works best for different contexts5.

Practical Facilitation: Advanced Techniques and Strategies

  1. Designing for Complexity and Ambiguity:
  2. Developing a Facilitator’s Toolkit:
    • Session Openers: Start with engaging introductions and icebreakers.
    • Group Work Techniques: Encourage participation and effective collaboration.
    • Energizers: Keep energy levels high during sessions.
    • Overcoming Constraints: Address challenges proactively.
    • Closing the Session: Reinforce key themes and ideas8.
  3. Adapting Facilitation Styles:

 

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