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View Live Stats View ReviewsFacilitation Skills – Level 2
Face to face / Virtual public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This one-day course is aimed at those who find themselves facilitating workshops, meetings, or training sessions across various settings and need to effectively manage group dynamics.
The course is designed to enhance the capabilities of experienced facilitators, project managers, team leaders, HR professionals, and consultants seeking to deepen their facilitation skill set to achieve better engagement and outcomes in their sessions.
Benefits
Participants will gain an enhanced understanding of advanced facilitation skills, such as effective questioning and active listening, will gain hands-on experience with technologies and AI tools that can be integrated into their facilitation practice, making workshops more engaging and impactful.The course also focuses on practical strategies for managing conflict and adapting facilitation styles to suit different scenarios and group needs.
This comprehensive approach ensures that attendees leave with a robust toolkit that will improve overall facilitation effectiveness and leading to more productive outcomes.
Course Syllabus
Introduction to Advanced Facilitation Skills
Overview of essential facilitation skills.
Role of facilitators in diverse settings.
Understanding group dynamics and fostering engagement.
Effective Communication and Conflict Management
Techniques for effective questioning and active listening.
Strategies for managing conflict and difficult conversations.
Scenarios to practice handling challenging participants
Technology and Adaptation
Use of Technology in Facilitation
Integrating new technologies as design and delivery
Practical Facilitation
Advanced Facilitation Techniques and Strategies
Designing processes for complexity and ambiguity.
Developing a facilitator’s toolkit for different scenarios.
Adapting facilitation styles to meet group needs
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Learning & Development Resources
Soft Skills Blog
- Conducting Successful Meetings - Case Study
- How to Facilitate Fantastic Virtual Training
- How to KEEP your Audience’s Attention in your Presentation
Infographics
Training manual sample
Below are some extracts from our Facilitation Skills – Level 2 manual.
Advanced Facilitation Skills
Facilitation skills are like the secret sauce that
transforms a group from a collection of individuals into a harmonious,
productive unit. Whether you’re leading a boardroom meeting, facilitating a
workshop, or even organizing a community event, these skills are your trusty
toolkit. Let’s break them down:
- Mindset
of Facilitation:
- Imagine
yourself as a facilitator—an orchestra conductor. Your role is to create
a safe space where diverse voices can harmonize. Cultivate curiosity,
openness, and non-judgment. It’s not about having all the answers; it’s
about asking the right questions.
- Key
Skill: Active listening. Tune in to understand, not just to respond.
- Time
Management:
- Facilitators
are timekeepers. Keep discussions on track, prevent tangents, and ensure
everyone gets a chance to contribute.
- Key
Skill: Use gentle nudges to steer conversations back to the agenda.
- Energy
Levels:
- Ever
been in a meeting where energy fizzles out? Facilitators maintain
enthusiasm. Inject positivity, encourage participation, and keep the
momentum going.
- Key
Skill: Infuse energy through your presence and tone.
- Minimizing
Team Politics:
- Group
dynamics can be tricky. Facilitators navigate power dynamics, minimize
conflicts, and ensure everyone feels heard.
- Key
Skill: Diplomacy. Address underlying tensions without escalating
them.
- Dealing
with Trouble Makers:
- Every
group has its disruptors. Redirect their energy constructively. Turn
troublemakers into contributors.
- Key
Skill: Patience and assertiveness. Firmly guide disruptive behavior
toward positive engagement.
- Clear
Instructions:
- Ambiguity
breeds confusion. Facilitators provide crystal-clear instructions.
Participants need to know what’s expected.
- Key
Skill: Clarity in communication. Be concise and specific.
- Adaptability:
- Flexibility
is your superpower. Read the room. Adjust your approach based on the
group’s vibe, needs, and context.
- Key
Skill: Agility. Be ready to pivot when necessary.
Effective Communication and Conflict Management
- Active
Listening:
- It’s
not just hearing; it’s understanding. Listen actively, seek nuances, and
validate perspectives.
- Key
Skill: Empathy. Put yourself in others’ shoes.
- Questioning
Techniques:
- Facilitators
ask questions that provoke thought. Open-ended queries encourage deeper
exploration.
- Key
Skill: The art of questioning. Master the “why” and “how.”
- Conflict
Strategies:
- Conflict
isn’t bad—it’s how we handle it that matters. Facilitators mediate, find
common ground, and promote resolution.
- Key
Skill: Neutrality. Be the bridge, not the battleground.
- Handling
Difficult Conversations:
- Tackling
sensitive topics requires finesse. Create a safe space for dialogue, even
when emotions run high.
- Key
Skill: Compassion. Balance assertiveness with empathy.
- Challenging
Participants:
- Practice
scenarios: the skeptic, the dominator, the silent observer. Learn to
manage diverse personalities.
- Key
Skill: Flexibility. Adapt your approach to engage everyone.
Use of Technology in Facilitation
In today’s interconnected world, technology plays a pivotal
role in facilitation. Here are some key points to consider:
- Virtual
Facilitation Tools: With the increasing reliance on technology,
facilitation practices have evolved from traditional, in-person meetings
to dynamic, interactive virtual experiences. Platforms like video conferencing, collaborative
whiteboards, and virtual breakout rooms enable effective facilitation in
remote settings1.
- Structured
Facilitation Methods: Explore methodologies like Technology of
Participation (ToP), which offers a powerful collection of structured
facilitation methods. These techniques transform the way groups think, talk, and
work together, leading to successful outcomes2.
- Augmented
Reality (AR): AR can enhance facilitation by overlaying digital
information onto the physical environment. Imagine guiding participants
through a space, highlighting key features or providing context using AR
overlays.
- Project
Management Software: Integrating project management tools streamlines
collaboration, task assignment, and progress tracking. Tools like Trello,
Asana, or Microsoft Teams facilitate smoother project facilitation.
Integrating New Technologies as Design and Delivery
- Design
Thinking and Technology: Designers should embrace uncertainty and
ambiguity by combining design thinking with facilitation techniques. This fusion allows for creative problem-solving and
effective handling of complex scenarios3.
- Advanced
Materials and 3D Printing: Innovations like 3D printing offer exciting
opportunities. Designers can create environmentally sustainable, robust,
and lightweight structures. When combined with powerful software, the possibilities
expand even further4.
- Adapting
to Change: As technology evolves, designers must stay ahead of the
curve. Experiment with frameworks, refine your unique style, and
learn what works best for different contexts5.
Practical Facilitation: Advanced Techniques and
Strategies
- Designing
for Complexity and Ambiguity:
- Understanding
Ambiguity: Acknowledge that ambiguity exists in projects. Use tools
and techniques to manage it effectively. Consider the Tolerance of Ambiguity (TOA) framework,
which includes comfort with ambiguity, desire for challenging work, and
competent management of ambiguous situations6.
- Participatory
Approach: Involve users and stakeholders throughout the product
development process. Their diverse perspectives challenge biases and enhance
inclusiveness7.
- Developing
a Facilitator’s Toolkit:
- Session
Openers: Start with engaging introductions and icebreakers.
- Group
Work Techniques: Encourage participation and effective collaboration.
- Energizers:
Keep energy levels high during sessions.
- Overcoming
Constraints: Address challenges proactively.
- Closing the Session: Reinforce key themes and
ideas8.
- Adapting
Facilitation Styles:
- Mastering
Different Tools: Expand your repertoire of facilitation tools. Learn
to make impromptu design changes as needed.
- Managing
Group Dynamics: Understand group behavior and adjust your approach
accordingly.
- Effective Questioning: Use various questioning
techniques to guide discussions9.
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