Turning Managers into Leaders ​

Management Traits

• Tactical and operational.
• They ensure each step of a task is completed and hold themselves accountable.
• A realist.
• Manages and maintains performance.
• Task orientated.
• Excels in process planning and execution.
• More focused on day-to-day wins.
• Accountable for shorter-term results.
• A follower.

Leadership Traits

• Aware of an internal transition, a mind-set shift.
• Ready to step up.
• Seeks out opportunities.
• Holds the future vision, engages and delivers.
• Looks for the leadership potential in others and nurtures and develops it.
• Asks questions, listens, takes risks, inspires trust.

Action Centred Leadership (ACL)

ACL is a leadership model developed by John Adair, which emphasises balancing three core elements for effective team management: achieving the task, managing the team, and focusing on individual needs.

The model suggests that a successful leader must address these areas simultaneously to ensure productivity, foster teamwork, and support the personal development of team members.

Emotional Intelligence

Emotional intelligence in leadership is the ability to understand and manage one's own and others' emotions.

It involves self-awareness, empathy and communication, enabling leaders to build relationships, foster teamwork and resolve conflicts.

Leaders with strong emotional intelligence motivate teams and create positive work environments by addressing emotional needs effectively.

Handling difficult situations

• Make sure you have your facts straight before you begin.
• Prepare what you are going to say and why you are going to say it.
• Gather solid examples of the behaviour you are addressing.

Challenge your assumptions, are my expectations wrong?

• Ask for advice or a different perspective.
• Process your emotions, ask for time, handle the situation when you feel calm.
• Ask questions, probe and listen.
• Use feedback techniques.

Performance Coaching – The GROW model

The GROW coaching model is a structured framework that guides conversations through four stages: Goal, Reality, Options and Will, helping individuals set and achieve objectives.

Coaching is a valuable tool for leaders as it fosters personal development, enhances problem-solving skills and empowers team members to take ownership of their progress.

Strategic Leadership – Qualities

• Adaptable, the ability to adapt to change and guide others through change is important.
• Thoughtful, leaders consider why things are happening before they take action.
• Empowering, strategic leaders motivate employees and encourage creativity.
• Intentional, strategic planning requires leaders to make informed decisions.
• Rewarding, recognising and rewarding talent is a great motivational tool.

Performance Management

Performance management is all about getting results through people.

It is a process of helping individuals and teams achieve their potential, while contributing to the aims, goals and success of the organisation.

Benefits of Performance Management

• Increases retention.
• Boosts morale and engagement.
• Identifies training needs.
• Defines career paths.
• Set and track clear goals.
• Reduces micromanagement.
• Builds autonomy and accountability.
• Increases organisational performance.
• Fosters manager-employee relationships.
• Improves the bottom line.