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Managing Difficult Staff
The Challenge of People - Getting others on-side
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Leading teams can be fraught with personality issues, personnel challenges, and even an abrasive too-and-fro dynamic between individuals which can cripple productivity, produce unwarranted stress,
be a catalyst for an increase in the turnover of key team members and a decrease in the number of down days due to illness and poor motivation.
The course will have you looking at typical challenges facing teamwork, setting goals, motivating staff, handling conflict situations and more, to help you gain the confidence to apply some strategies for effective people management.
Who is this course for?
Especially appropriate for new supervisors, new managers and promoted team members, this session will endeavour to look at typical challenges facing teamwork, and how to delegate and collaborate more effectively.
- Discuss and investigate the best possible options and solutions to handling staff matters effectively and professionally
- Look for a win-win for a variety of situations which a) address the needs of both parties and b) help embed a more efficient management process.
Please be able to present real-life scenarios, be willing to openly discuss options and agree to a mutually constructed action plan for on-going development and review.
BenefitsThis workshop is designed to give you:
- A greater understanding of types of people behaviour and the skills to manage them well
- Resolve issues and team challenges
- Delegate effectively, seek collaboration within the team
- Design a Plan of Action
Why people challenge
Personality profiling – types and disorders
Different Communication and Learning styles
Delivering an effective performance review
The Assertive Professional
Raise the Brand – the meeting you 100% must have
Negotiation, Collaboration and Delegation
Negotiation: what, when and why?
The process of delegation
Different styles of interaction, analysis, collaborating and delegation
Recognising strengths and skills
Do they all have the same outcome in mind? (Planning a vision)
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
- Hot beverages
- Clean, filtered water
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training formats available