98.9% Of all customers recommend us, we're so confident about our results we publish all reviews and stats
View Live Stats View Reviews
Managing Difficult Staff
The Challenge of People - Getting others on-side
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Are you a newly promoted Supervisor or Team Leader? An incumbent Manager looking for greater flexibility in your approach to handling difficult staff related issues? Or someone whose old techniques of staff management are becoming outdated? Then this course is for you. It’s designed to give you a strong foundation, in both practise and dialogue, to support you in the most challenging of interactive situations.
Leading teams can be fraught with personality issues, personnel challenges, and even an abrasive too-and-fro dynamic between individuals which can cripple productivity, produce unwarranted stress,
be a catalyst for an increase in the turnover of key team members and a decrease in the number of down days due to illness and poor motivation.
The course will have you looking at typical challenges facing teamwork, setting goals, motivating staff, handling conflict situations and more, to help you gain the confidence to apply some strategies for effective people management.
Leading teams can be fraught with personality issues, personnel challenges, and even an abrasive too-and-fro dynamic between individuals which can cripple productivity, produce unwarranted stress,
be a catalyst for an increase in the turnover of key team members and a decrease in the number of down days due to illness and poor motivation.
The course will have you looking at typical challenges facing teamwork, setting goals, motivating staff, handling conflict situations and more, to help you gain the confidence to apply some strategies for effective people management.
Syllabus
Who is this course for?
Especially appropriate for new supervisors, new managers and promoted team members, this session will endeavour to look at typical challenges facing teamwork, and how to delegate and collaborate more effectively.
Objectives
- Discuss and investigate the best possible options and solutions to handling staff matters effectively and professionally
- Look for a win-win for a variety of situations which a) address the needs of both parties and b) help embed a more efficient management process.
Prerequisites
Please be able to present real-life scenarios, be willing to openly discuss options and agree to a mutually constructed action plan for on-going development and review.
Benefits
This workshop is designed to give you:- A greater understanding of types of people behaviour and the skills to manage them well
- Resolve issues and team challenges
- Delegate effectively, seek collaboration within the team
- Design a Plan of Action
Course Syllabus
Why people challenge
Personality profiling – types and disorders
Different Communication and Learning styles
Building Rapport/Relationships
Managing Change
Managing Performance
Delivering an effective performance review
The Assertive Professional
Raise the Brand – the meeting you 100% must have
Negotiation, Collaboration and Delegation
Negotiation: what, when and why?
The process of delegation
Different styles of interaction, analysis, collaborating and delegation
Recognising strengths and skills
Do they all have the same outcome in mind? (Planning a vision)
Listening skills
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Virtual training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
Training formats available
|
Get On-site/Closed quote
Management Training range
- All courses
- Professional & Management training
- Management Training
- Team Performance Management
- Performance Management
- Managing Change
- Introduction to Management
- Strategic Decision Making
- Mentoring
- Managing Teams Remotely
- Introduction to Management (1 day)
- Successful Recruitment Interviewing
- Motivating Skills
- Feedback - Giving and Receiving
- Leadership Development
- Team Building
- Running Performance Reviews
- Facilitating Successful Remote Meetings
- Management Leadership
- Staff Appraisals
- Personal Effectiveness for Managers
- Motivating your Team
- Innovation Master Class
- Recruitment and Onboarding
- Conflict Resolution
- Action Centered Leadership
- Delegation Techniques
- Running an Assessment Centre
- Team Dynamics
- Women in Leadership
- High Performance Leadership - Leading by Example
- Managing Team Potential
- Team Leadership
- Intermediate Manager Skills - Part One
- Intermediate Manager Skills - Part Two
- Coaching and Mentoring Training for Results
- Emotional Intelligence for Managers
- First-Line Management Development
- Leading Through Change
- Managers and Stress in the Workplace
- Managing Difficult Staff
- Managing Talent
- Advanced Leadership Coaching
- Senior Level Communications
- Practical HR Tips for Managers
- NLP and Coaching
- Conflict Management and Resolution Course
- Keeping Virtual Teams Engaged
- Returning to Work - Effective Planning and Management
- Management Training
- Professional & Management training
ILM Endorsed Courses
Excellent
FMB Oxford Ltd
Ray P
Introduction to Management
I have found this training course an inspiration and I know it will be a real benefit to me in my working and personal life.
Resources
Promotions
Latest Tweet
Thanks. Your download will begin shortly.
Please help us
Share or create a link to this manual today!
Just follow these simple instructions...
