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Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £495 List price £650
- 1 day Instructor-led workshop
- Courses never cancelled
- Restaurant lunch
Syllabus
Who is this course for?
This one-day workshop is designed for managers, HR professionals, and team leaders who are responsible for handling disciplinary and grievance matters within their organisations.
It is also suitable for those aspiring to take on such roles, providing them with a solid foundation in understanding and managing workplace issues effectively.
Benefits
Attending this course will equip participants with the essential skills and knowledge to handle disciplinary and grievance situations confidently and fairly. By the end of the training, attendees will be adept at implementing appropriate procedures, ensuring compliance with legal standards, and maintaining a harmonious workplace environmentCourse Syllabus
Understanding Discipline and Grievance
Definition and importance of discipline and grievance in the workplace
Legal framework and organisational policies
Common causes of disciplinary and grievance issues
Managing Disciplinary Issues
Identifying and investigating misconduct
Conducting disciplinary meetings
Appropriate disciplinary actions and sanctions
Handling Grievances
Recognising grievances and their impact
Grievance handling procedures
Effective communication and resolution techniques
Case Studies and Practical Scenarios
Real-life case studies
Group discussions skills-based activities
Applying learnt techniques to hypothetical scenarios
Action Planning
Create a tangible action plan with next steps
Prices & Dates
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Face-to-face training
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
- Bloomsbury
- Limehouse
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Refreshments
Available throughout the day:
- Hot beverages
- Clean, filtered water
- Biscuits
Online training
Regular breaks throughout the day.
Learning tools
In-course handbook
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training Formats & Services
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Learning & Development Resources
Soft Skills Blog
- Effective Communication: Having Difficult Conversations
- Managing Difficult Situations
- How to Manage Angry and Aggressive Behvaiour
Infographics
Training manual sample
Below are some extracts from our Discipline and Grievance in the Workplace manual.
What are the most common causes of disciplinary
and grievance issues?
Discipline Issues
Discipline issues occur when employees do not
follow the rules or meet the expected standards of behaviour and performance.
Here are some common causes:
- Attendance Problems:
- Absenteeism: Employees frequently not
showing up for work without valid reasons.
- Lateness: Regularly arriving late
or leaving early.
- Performance Issues:
- Low Productivity: Employees not completing
their work efficiently or to the expected standard.
- Poor Quality of Work: Consistently producing
work that does not meet the required quality.
- Behavioural Problems:
- Insubordination: Refusing to follow
reasonable instructions from supervisors.
- Disruptive Behaviour: Engaging in actions that
disturb the workplace, like arguing, being rude, or bullying.
- Policy Violations:
- Breaking Company Rules: Not adhering to company
policies, such as dress codes, safety procedures, or IT usage guidelines.
- Ethical Violations: Engaging in dishonest or
unethical behaviour, like theft or fraud.
Grievance
Issues
Grievance issues arise when employees feel they have been treated unfairly or have
concerns about their work environment. Here are common causes:
- Work Conditions:
- Unsafe Work Environment: Concerns about health and
safety at work.
- Poor Facilities: Inadequate tools,
equipment, or workplace amenities.
- Interpersonal Conflicts:
- Bullying or Harassment: Being subject to unwanted
behaviour, including intimidation, offensive jokes, or physical threats.
- Discrimination: Unfair treatment based on
race, gender, age, religion, disability, or other protected
characteristics.
- Workload and Job Design:
- Overwork: Excessive workload or
unrealistic job demands.
- Lack of Opportunities: Limited chances for
career growth, development, or promotion.
- Management Practices:
- Unfair Treatment: Perception of favouritism,
unfair disciplinary actions, or bias in performance evaluations.
- Poor Communication: Lack of clear,
consistent, and transparent communication from management.
Why These
Issues Matter:
Addressing discipline and grievance issues
promptly and effectively is crucial for a healthy workplace. Unresolved issues
can lead to decreased employee morale, lower productivity, and even higher
turnover rates.
In groups, take 1 issue at a time and estimate
the potential impact of each on
Productivity
Efficiency
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