Emotional Intelligence for Managers

Who is this course for?

This course is suitable for those managers, supervisors and professionals who have had some training in counselling, people management and team leaders who wish to understand how feelings and emotions are managed, to reduce conflict, to ensure their staff are being heard and handled effectively, to increase effectiveness and inspire their teams.

CAVEAT: Be prepared to explore emotions, yours as well as of others, patterns of behaviour, unconscious impulses and firmly held beliefs which may be challenged.
Please be aware that there may be moments throughout the course which act as catalysts for some delegates.

Empathy and a well-honed intuition are pre-requisites for a well-rounded, non-judgmental, manager who others want to follow and emulate.

Objectives

Often recruitment involves hiring someone on their abilities to handle tasks, but which can leave problems when human issues within teams surface. It is more common nowadays, and more desirable, to recruit individuals who are able to relate effectively with others, ensuring a fuller understanding and the proper handling of human behaviour patterns to get the best out of a team.

The course aims to provide a grounding in understanding personality using various psychometric testing assessments, and a number of psychological models, which offer insights into your personality traits, both conscious and unconscious.

Benefits

• Build an understanding of Emotional Intelligence
  
• Identify the main characteristics of EI in yourself and your team
  
• Learn and appreciate ways of dealing with emotional situations
  
• Apply EI techniques to build better relationships and overcome challenges
  
• Create an action plan to develop an emotionally intelligent team
  

The main characteristics of EI

What is emotional intelligence?
Qualities of an emotionally intelligent Manager

Appreciating and Developing Core EI competences

Developing self-awareness
Exploring motivation in yourself and others
Interpersonal skills
Identifying and exploring options for building resilience

Increasing self-awareness

Assessing your EI
Tuning up your senses
The impact of high and low self-awareness
Relationship management
Identify how EI can improve your relationships

Applying EI techniques in the workplace

The emotionally intelligent leader
How using EI moves projects and people forward
Solving conflicts
Dealing with the major obstructive emotions (e.g. revenge, guilt, stubbornness, etc)

Managing your emotions

Positive emotional balance
Personal effectiveness
Developing an Emotionally Intelligent Team

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Online training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.