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Emotional Intelligence for Managers
Face to face / Virtual closed & onsite training. Restaurant lunch included at STL venues.
- 1 day Instructor-led workshop
Who is this course for?
This course is suitable for those managers, supervisors and professionals who have had some training in counselling, people management and team leaders who wish to understand how feelings and emotions are managed, to reduce conflict, to ensure their staff are being heard and handled effectively, to increase effectiveness and inspire their teams.
CAVEAT: Be prepared to explore emotions, yours as well as of others, patterns of behaviour, unconscious impulses and firmly held beliefs which may be challenged.
Please be aware that there may be moments throughout the course which act as catalysts for some delegates. Empathy and a well-honed intuition are pre-requisites for a well-rounded, non-judgmental, manager who others want to follow and emulate.
Often recruitment involves hiring someone on their abilities to handle tasks, but which can leave problems when human issues within teams surface. It is more common nowadays, and more desirable, to recruit individuals who are able to relate effectively with others, ensuring a fuller understanding and the proper handling of human behaviour patterns to get the best out of a team.
The course aims to provide a grounding in understanding personality using various psychometric testing assessments, and a number of psychological models, which offer insights into your personality traits, both conscious and unconscious.
BenefitsDuring this course you will:
- Build an understanding of Emotional Intelligence
- Identify the main characteristics of EI in yourself and your team
- Learn and appreciate ways of dealing with emotional situations
- Apply EI techniques to build better relationships and overcome challenges
- Create an action plan to develop an emotionally intelligent team
The main characteristics of EI
What is emotional intelligence?
Qualities of an emotionally intelligent Manager
Appreciating and Developing Core EI competences
Exploring motivation in yourself and others
Identifying and exploring options for building resilience
Assessing your EI
Tuning up your senses
The impact of high and low self-awareness
Identify how EI can improve your relationships
Applying EI techniques in the workplace
The emotionally intelligent leader
How using EI moves projects and people forward
Dealing with the major obstructive emotions (e.g. revenge, guilt, stubbornness, etc)
Managing your emotions
Positive emotional balance
Developing an Emotionally Intelligent Team
What you get
"What do I get on the day?"
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
Lunch, breaks and timing
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
- Hot beverages
- Clean, filtered water
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
24 months access to trainers
Your questions answered on our support forum.
Training formats & Services
Training formats available
On-Air Planning Manager
I thoroughly enjoyed the course. Met my needs and desires.
Emotional Intelligence for Managers