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Face to face public schedule & onsite training now available. Restaurant lunch included at STL venues.
- 2 days Instructor-led workshop
Who is this course for?
This course is for those who conduct formal performance appraisal reviews with their staff.
Understand the aims of appraisal and performance management. Identify the relationship between appraisal, performance, development and organisational effectiveness. Prepare and conduct effective appraisals. Set SMART objectives.
BenefitsDelegates will learn how to get the best from their people by providing constructive feedback and by setting realistic and achievable targets.
Purpose and Benefits of the Staff Appraisal
Staff appraisal used effectively as a management tool
Appraisal pitfalls - why they don't always work
Key results areas
Employee's perception of their role
Encouraging employees to prepare for their review
Preparation for Staff Appraisal
Job description as a yardstick for performance assessment
Establishing 'Ideal Aims' vs 'Acceptable Standards' of performance
Assessing employee performance
The Appraisal Interview
Following a structure
Making praise genuine
Making criticism constructive
Handling disciplinary issues assertively
Encouraging employee participation
Getting employee commitment to improve
Managing challenging employees
Keeping a record
Agreeing meaningful targets and objectives
Establishing deadlines and standards
Sticking to targets - reviews, follow-ups, moving goalposts
Assessing training and development needs
Addressing Common Problems
Apathetic employess who won’t join in
Defensive employees who won’t accept criticism
Appraisal and pay
Common disciplinary situations in appraisal
The high flyer to whom we have little to offer
What you get
"What do I get on the day?"
Training is held in our modern, comfortable, air-conditioned suites.
Lunch is provided at a local restaurant or pub. Browse the sample menus:
Breaks and timing
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Joining information (how to get to our venues)
Available throughout the day:
- Hot beverages
- Clean, filtered water