Senior Level Communications

Who is this course for?

If you are having trouble with millennials, retaining staff, getting into conflicts or not getting the results from staff you thought you had reasonably directed, then this course is for you. It is also designed for senior managers who want to be able to increase their influence on all levels of the business.

Objectives

• Understand how to get people to engage and cooperate better.


• Learn how certain behaviours generate obstacles.


• Become aware of your inner representational system (a meta-model of filters to how you see the world) to change your mindset and so alter ingrained behaviour patterns you default to in given circumstances.


• Create outcomes that your staff can fully experience before they start any project.


• Focus on body behaviours, conscious and unconscious messages, so that you can respond appropriately.


• Use new phraseology to enhance change


• Become more flexible

Profiling

How are you presenting yourself to others? What do they see that you don’t see?
Getting through the other person’s filters so that your intentions are understood and valued.
Testing your Belief Systems – are they really working for you?
Changing doesn’t mean losing yourself!

Rapport and Support

Becoming more sensitive: the awareness of conscious and unconscious messages
‘What happens when you’ve tried everything and STILL there’s no change/
Engaging others in your ideas: What is inspirational leadership?

High Impact One on One

Eliciting and controlling emotional responses through words, sounds & physicality
Using psychological masks to change and control responses
Pulling the right triggers to move the communication to where you want it to go

Theory meets Practice

What impact do you generate? – the way others see it
Creating a ‘resonance’ with others to gain cooperation
Overcoming inhibitions

Working with Others Confidently

Feedback - responding and encouraging accurate and fair feedback
Dealing constructively with negative or unresponsive people
Your personal ‘blueprint’ for change

Use your Communications Channels

Verbal
Written
Non-verbal
Interpersonal

Communicating effectively in different circumstances

Communication Cycle
Communication style assessment
Are there rules for Communication?
Planning what you want to communicate
Defining the Important Messages

Professional communications: Polishing Your skills

How to promote your message
Giving and receiving feedback effectively
Connecting with a Virtual Team
Conveying executive briefings
Filling in the gaps

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.