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First-Line Management DevelopmentFirst-Line Management Development

Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.

From £470 List price £650

This course examines what staff look for in a manager and provides tools and techniques to build confidence in the management role for managers with some experience but no formal training and find they need support in leading a team for the first time.

Training manual sample

Below are some extracts from our First-Line Management Development manual.

What Is a First-Line Manager?

first-line manager is a crucial link in the organizational chain. These managers operate at the frontline, overseeing day-to-day operations and ensuring that organizational goals are met. Here are some key aspects of their role:

  1. Supervision and Execution: First-line managers deeply understand the roles they supervise. They match employees to specific tasks where they can excel. This skill helps build effective, responsive teams capable of achieving the employer’s objectives1.
  2. Team Development: These managers play a pivotal role in employee growth and engagement. They identify team members’ strengths and weaknesses, providing opportunities for improvement. This includes offering training, mentoring, and coaching to help employees reach their full potential2.
  3. Leadership Basics: First-line managers need a solid foundation in leadership skills. Whether they’re newly promoted or seasoned functional leaders, understanding leadership basics is essential. These skills directly impact team success and overall employee engagement levels3.

Developing First-Line Manager Skills

Continuous skills development is key for first-line managers seeking to strengthen their leadership capabilities. Here are some effective approaches:

  • Honest Self-Assessment: First-line managers should assess their strengths and growth areas honestly. Understanding their baseline helps them identify areas for improvement.
  • Training Opportunities: Pursue relevant training programs to enhance leadership skills. These might cover communication, conflict resolution, time management, and team building.
  • Mentoring and Coaching: Seek guidance from experienced leaders within or outside the organization. Learning from others’ experiences can accelerate growth.

 

Challenges faced by First-Line Manager Skills

First-line managers, also known as frontline managers, encounter several challenges in their roles. Let’s explore some of the most common ones:

  1. Lack of Support and Training:
  2. Feeling Undervalued:
  3. Poor Communication and Engagement:
  4. Handling Conflicts Between Employees:
  5. Motivating Employees:
  6. Resource Constraints:

 

Typical Scenarios

Conflict resolution is a critical skill for first-line managers. Let’s explore some examples of effective strategies they can employ:

  1. Collaborative Problem-Solving:
  2. Stakeholder Engagement:
  3. Constructive Conversations:

 

De-escalating Situations

 

De-escalating tense situations within a team is crucial for maintaining a positive work environment. Here are some effective strategies:

  1. Stay Calm and Listen:
  2. Open Body Language:
  3. Ask Open-Ended Questions:
  4. Seek to Understand, Not Just Be Understood:

 

 

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