First-Line Management Development

Who is this course for?

The workshop is for all those who are interested in, or are already in, a first-line of management role, as well as for those leading hands without full authority. It aims to help establish a good grounding of management skills which will help the delegate move forward in his/her role.

Objectives

• Define what leadership is using directive/supportive strategies as appropriate
  
• Recognise the stages of development of one’s team
  
• Adapt one’s style to suit the situation appropriately
  
• Understand some of the disciplinary process
  
• Give constructive feedback to encourage a happy and productive workforce
  
• Enhance communications and influencing skills in role of intermediary between staff and director level
  
• Feel comfortable in managing performance and giving appraisals.
  

What do people look for in a manager?

Leadership as a learned behaviour
Types and styles of leadership

Forming and Developing Your Teams

Encouraging responsibility: Let them own and manage the work
Management does not mean managing everything
Strategy Outcome Board
Team Members, their behaviours and motivations
Team stages
Developing a High Performing Team

Looking at Situational Leadership

Situational Leadership Model
How do you communicate through the hierarchical layers?
Applying the Model in various situations

The Disciplinary Process

General Rules
Gross Misconduct
Investigating a Complaints
Disciplinary procedures
Observing/Monitoring

Appraisals and Giving Feedback

Scenarios to elicit ways of giving feedback
BOOST and EECC Models
Coping with Criticism
Influencing Relationships Positively
Setting up the Six Step process for Coaching

Qualified trainers

Training is held in our modern, comfortable, air-conditioned suites

"What do I get on the day?"

Lunch

Lunch is provided at a local restaurant or pub. Browse the sample menus:

• Bloomsbury
• Limehouse
• Southwark

Breaks and timing

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Joining information (how to get to our venues)

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered by qualified trainers online.