First-Line Management Development

Who is this course for?

The workshop is for all those who are in a management role but have little or no formal training and support. It aims to firm up the management foundation and provide the additional management skills they will need to help them to delegate and manage their team.

Objectives

• Define what leadership is using directive/supportive strategies as appropriate


• Recognise the stages of development of one’s team


• Adapt one’s style to suit the situation appropriately


• Understand some of the disciplinary process


• Give constructive feedback to encourage a happy and productive workforce


• Enhance communications and influencing skills in role of intermediary between staff and director level


• Feel comfortable in managing performance and giving appraisals.

Prerequisites

This course has been designed for managers with some experience of being in a management role with little or no formal training.

Newly appointed managers or those wanting to learn more about managing with no current experience should review the Introduction to Management course

What do people look for in a manager?

Leadership as a learned behaviour
Types and styles of leadership

Forming and Developing Your Teams

Encouraging responsibility: Let them own and manage the work
Management does not mean managing everything
Strategy Outcome Board
Team Members, their behaviours and motivations
Team stages
Developing a High Performing Team

Looking at Situational Leadership

Situational Leadership Model
How do you communicate through the hierarchical layers?
Applying the Model in various situations

The Disciplinary Process

General Rules
Gross Misconduct
Investigating a Complaints
Disciplinary procedures
Observing/Monitoring

Appraisals and Giving Feedback

Scenarios to elicit ways of giving feedback
BOOST and EECC Models
Coping with Criticism
Influencing Relationships Positively
Setting up the Six Step process for Coaching

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

• Bloomsbury
• Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

• Hot beverages
• Clean, filtered water
• Biscuits

Virtual training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

24 months access to trainers

Your questions answered on our support forum.