Conversations

Hello Andrew,

Thank you for your question. The following solution might work:

If you are on Exchange Server, conversations can’t be automatically moved outside the Exchange store unless Outlook is in Cached Exchange Mode.

To fix this issue, you need to configure Outlook to use Cached Exchange mode. To do this, follow these steps:

1.On the File tab, click Info, click Account Settings, and then click Account Settings.
2.On the E-mail tab, choose your Exchange account, and then click Change.
3.Click to select the Use Cached Exchange Mode check box, and then click Next.
4.Click OK to the following message:

"The operation you selected will not complete until you quit and restart Microsoft Outlook."

5.Click Finish.
6.Exit and then restart Outlook.

If you cannot use Cached Exchange mode, specify a folder in your Exchange mailbox.

To move messages that are related to a specific conversation, right-click a message, point to Move, and then click Always Move Messages in This Conversation. In the Always Move Conversation dialog box, choose the folder to which you want to move the conversation, and then click OK.

I hope this helps.

Kind regards
Marius Barnard