Dealing with difficult Conversations

Hi Sally,
Thank you for your Post in the Support Forum.
It is good to see that you are inspired to look deeper into the items covered in our recent course.

Feel free to look at the Manual as it expands on the items covered on the Course and also covers some of those covered in further Expleo courses, such as the Feedback one.
From your questions, I think Pages 1 -14 would be particularly relevant to look at.
Remember that a lot of the things you mentioned, such as Passive, Aggressive, and Assertiveness will be covered deeper on the Feedback Course.

Here are some Videos I think you may like.
There are plenty more on YouTube, but it is worth finding ones that you particularly like;
https://www.youtube.com/watch?v=QFQfwT1PDN8
https://www.youtube.com/watch?v=bnhKk3VkrZA (this one is applicable for all Difficult Conversations)
https://www.youtube.com/watch?v=KmrokQdsjTA

As for Topics to explore with the Team, Page 63 in the Manual covers a range of common workplace Challenging situations, which would be great to explor in Team Building or Brainstorming sessions, as that way you can address local issues within the framework of Expleo Policies

Feel free to reply with any further questions, and I look forward to hearing how you got on at the Feedback course
Kind regards,
Tony