Microsoft outlook

Resolved · Medium Priority · Version 2007

Fri 20 Nov 2009, 11:15 Delegate Linda said...

Linda has attended:
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Microsoft outlook

Having problem with my folders, need to see history but unfortunately everytime i open a mail in my folder it then deletes itself. My in box is fine!!! I need to see that i have an email that has downloaded to my folder and then disapper once read... But need the history there.... Please help....................

Fri 20 Nov 2009, 17:21 Trainer Simon said...

RE: Microsoft outlook

Hi Linda,

Thank you for the question.

Could you please provide the following information for me so I have have a better understanding of the problem:

1. What is the mail folder that is causing the problem.
a. Is it a subfolder under the inbox.
b. Is it a group folder.
c. Are there any rules setup in the Rules Wizard?

2. Can I clarify the following point:
a. Do you mean opening the email, read it and then it deletes?
b. By History you mean you want the email to remain in the folder?

Thank you in advance for your assitance.

Regards

Simon

Fri 20 Nov 2009, 21:14 Delegate Linda said...

RE: Microsoft outlook

Answer to first question is sub foder

second question is yes

Mon 23 Nov 2009, 21:52 Trainer Simon said...

RE: Microsoft outlook

Hi Linda,

Thank you for the response.

At this point it is really difficult without seeing the folders to tell you how to fix it.

All I can suggest is try and check the following points:

1. Check Tools, Options and Mail options.
2. Check if there are any rules applied to the folder through Tools and Rules Wizard.
3. Check Tracking options because Meeting responses are automatically deleted after opening/processing.

I hope this helps.

Regards

Simon

Mon 30 Nov 2009: Automatically marked as resolved.

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Outlook tip:

Emptying mail bin when exiting Outlook 2010

If you prefer not to have hundred's of messages pile up in your Deleted Items folder in Outlook 2010, click on the File menu, then Options, then click Advanced, find the Outlook Start and Exit section. Check the box next to Empty Deleted Items folder when exiting Outlook.

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