On-site training terms and conditions

Current terms & conditions valid at time of order confirmation.
Client note: Terms & conditions for previous orders still apply.

Payment terms and conditions

  • Promotional rates are valid for payment received before the specified date; otherwise full list price will apply.
  • Payment is required prior to commencement of training courses or within 30 days of invoice date, whichever comes first.
  • STL will raise and issue an electronic invoice upon confirmation.
  • It is the booker's responsibility to ensure the invoice is sent to the appropriate party for payment.
  • Electronic invoices are legally binding and shall be governed by and interpreted in accordance with the law of England and Wales.
  • Should this invoice become overdue, we reserve the right to recover all costs relating to debt recovery.
  • Prices are valid for delivery within United Kingdom. International delivery pricing available on application.

For International (non-UK) orders: VAT and payment terms

  • For international delivery locations, NO UK VAT will be applied to the invoice.
  • Payment must be received no later than 14 days before the date of the first training event delivery. Training will only start once payment has been received.

Any commercial communications need to be directed solely to our commercial team by email, commercial@stl-training.co.uk

Clients, resellers and suppliers agree to not directly or indirectly recruit, solicit or attempt to induce any employee of STL to terminate his or her employment with the Company.

  • Should Government guidelines or industrial action necessitate ceasing of face-to-face training, any face-to-face events affected will switch to virtual delivery, with MS Teams as default delivery platform. Agreed notice no less than 3 working days from first event.
  • If our trainer is unable to deliver a course due to unforeseen circumstances beyond STL’s control, then the event will either be allocated to a backup trainer (where possible) or will be re-scheduled without incurring re-schedule fees.
  • Agreed STL terms are final, no other T&C’s are valid after order confirmation.

Substitutions, transfers and cancellations by the client

  • Notice given in writing by the client to STL
NoticeRe-scheduling FeeCancellation Fee
More than 21 days10%10%
Between 20 and 11 days50%50%
Between 10 and 6 days75%75%
Less than 6 days75%100%

In relation to transfers, the client agrees that if a replacement booking is not confirmed within 7 days, then the full course fee shall become immediately due.

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