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Our training is better because we take more care. Here's how...
The graph depicts rising on-site delivery feedback, equating to rising client satisfaction & ROI. Many other factors are tracked.
16 years ago, the incidence of our logistical errors was much higher than today. We felt we could improve this with an automated logistics system that handled many critical issues.
The system now treats each on-site event as a project to be managed. For many items, the relevant individuals are automatically reminded, and an exception report is sent to our logistics team at intervals leading up to the event. These automatic prompts remove significant human error. This evolution continues and is core to our culture.
Sample critical path items (not exhaustive):
- Trainer & client expectations negotiations.
- Production & delivery of Training courses supporting documents.
- Venue location
- IT equipment if required
- Drinking water
- Lunch arrangements
- Web access
- Trainer availability
Another significant improvement to client satisfaction and ROI is the continuously improving trainer skills sets.
16 years ago we achieved a satisfaction rate of 87.1%. Today, we are proud of the 99% customer satisfaction rate this approach has made possible.
Sample report, one of many (automated alert)
Hello Logistics team.
This is the daily Logistics Team alert e-mail. Daily automation checks ran at 06:10 am
Added to Non-standard list:
Following events were added to Non-standard list, because either:
- Stream is Non-standard (Manage) and event now contains delegates
- Syllabus is tailored, bespoke, or consultancy
|Mon 30 Mar||Tdy||Onsite||12||Company 1||[Web Sales]||Excel Advanced - For Power Users||2016||Bespoke||Brian Williams Jr.||1 day|
|Thu 9 Apr||10||Onsite||5||Company 2||John Smith||Visio Introduction||2016||Tailored||Eleanor Jones||1 day|
Upcoming Non-standard events
|Mon 30 Mar||Tdy||Onsite||1||Company 1||John Smith||Access VBA||2016||Tailored||Brian Williams Jr.||2 days|
|Mon 30 Mar||Tdy||Onsite||12||Company 2||[Web Sales]||Excel Advanced - For Power Users||2016||Bespoke||Brian Williams Sr.||1 day|
|Tue 31 Mar||Tmw||Onsite||1||Company 1||John Smith||Access VBA||2016||Tailored||Brian Williams Jr.||2 days|
|Wed 1 Apr||2||Bloomsbury Room 1||1||Company 2||Jane Smith||Excel Advanced||2016||Bespoke||Gary Stevens||1 day|
|Wed 1 Apr||2||Onsite||15||Company 3||John Smith||Negotiating Skills||Standard||Standard||Brian Williams Jr.||1 day|
|Thu 2 Apr||3||Onsite||4||Company 4||Jane Smith||Project Introduction||2013||Tailored||Gary Stevens||1 day|
Upcoming satellite venue bookings
Prepare for room set up. This alert looks ahead 3 business days.
|Date||Days away||Room / Hire status||Dels||Course||Version||Trainer||Durtn|
|Mon 30 Mar||Tdy||Bloomsbury Room 2 (Room booking Confirmed)||5||Introduction to Management||Standard||Gary Stevens||2 days|
Onsite/Closed events with 11+ delegates
Can the room handle that many delegates? Check desks, IT, laptops, projector, manuals etc.
|Mon 30 Mar||Tdy||Onsite||12||Company 1||[Web Sales]||Excel Advanced - For Power Users||2016||Brian Williams Sr.|
|Wed 1 Apr||2||Onsite||15||Company 2||John Smith||Negotiating Skills||Standard||Brian Williams Jr.|
Version 2013 Onsite/Closed events
Next 5 days
|Thu 2 Apr||3||Onsite||4||Company 1||John Smith||Project Introduction||2013||Gary Stevens|
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