MS Excel and Outlook country-wide rollout

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Company Profile

Panalpina is one of the world’s leading providers of supply chain solutions.
Headquartered in Switzerland, with offices throughout the UK and the world, they offer forwarding/shipping services, along with logistics support and supply chain management.
The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions.

Business Requirement

With staff members dealing with 1000’s of emails and complicated logistics to efficiently deliver the good services for which the client is known, the client sought to improve their staff’s skills and efficiency in Outlook management, and in Microsoft Excel.
The client wished to offer their staff standardised and high quality hands on training at their own offices in Heathrow, Manchester, Aberdeen and Birmingham.


An extensive TNA (Training Needs Analysis) was undertaken to asses the Excel & Outlook requirements of each member of staff.
To accommodate the busy schedules of staff, tailored half day courses in Excel Intermediate, Excel Advanced and Outlook were designed.
‘Roadshows’ in the form of online presentations, and seminar events were created to boost awareness and buy-in from staff.
Training took place at the client's sites in Heathrow, Manchester, Aberdeen and Oxford; Laptops were provided.
A project manager was selected to liaise with stakeholders to ensure training delivery was choreographed seamlessly across the 4 different sites, including shipping of IT equipment.


The client noted post training:

  • Staff gained more efficient ways of managing busy Outlook inboxes
  • More confidence in using Excel and Outlook in staffs work roles
  • Easier flow of staff collaboration and communications enabled by consistent and better use of MS Office
  • Additional payoff of improved staff morale from receiving focused training with tangible results

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Claire Gafan - HR @ Panalpina

"We knew we had a training skills gap to close, staff were struggling with getting the best from their MS Office applications. Now having had the training delivered and seeing the results we are happy with our decision to choose STL. We will look to work with them on future learning and development initiatives. They certainly have provided a good value and quality solution for our requirements."


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