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Eastbourne Homes Ltd

Management Team Feel At Home With Bespoke Training Course

Case Study for:
Eastbourne Homes Ltd

Learning solution:
Management Training

Industry:
Property

Company Profile

Eastbourne Homes are an Arms Length Management Organisation (ALMO) that look after 3,800 tenant-occupied homes.

Business Requirement

Just weeks away from appointing a new team of support workers for the Eastbourne, Lewes and Wealden regions, Gina and four others from the management team sought to answer a number of concerns surrounding how to best manage the new recruits.

Questions included:

• How best to work from home
• How to create a sense of team when everyone is widely distributed
• What steps can be taken to reduce the potential for feeling isolated

With these concerns addressed, the team could work more efficiently and feel a greater sense of belonging.

Solution

The team attended a one-day, closed company course, designed specifically around their business needs. The Managing Teams Remotely syllabus helped target issues surrounding real life concerns.

The course included topics such as:

• The building blocks of effective teams
• Implementing processes correctly to build trust and belonging
• Focussing on coordination rather than control
• Approaches for strengthening communication and trust
• Effectively using email and phone communications

Benefits

At the end of the course, the management team were confident that the lessons and techniques learned would enable them to help initiate the new team members correctly. Building the foundations to a well motivated team is important to Eastbourne Homes, not only helping them to work more efficiently but also reducing staff turnover.

The training also helped the team to gather precious insight into the processes and ethos of the businesses that could only be viewed upon reflection.

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Our objectives were clear and the training provided detailed solutions to our concerns.

The day was perfectly structured around our needs and constantly evolved in line with our questions. The team left motivated and confident that the lessons learned would help not only new recruits but also existing team members work from home more efficiently.

 


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