Assertiveness Training Courses - Building Confidence at Work

Building Confident and Respectful Communication

An assertive individual communicates in a way that clearly states their opinions and feelings, and firmly advocates for their rights and needs without violating the rights of others. Assertive communication is born of high self-esteem. Assertive individuals value themselves, their time, and their emotional, spiritual, and physical needs. They are strong advocates for themselves - while being very respectful of the rights of others.

Understanding Behavioural Responses at Work

In the workplace, we hope to always communicate confidently and assertively. Unfortunately, there are certain situations and people where this doesn’t initially feel possible. When a situation upsets or annoys us, our brain releases chemicals which cause the ‘fight’ or ‘flight’ reaction, and as a result can lead to non-assertive communication.

Although these three types of behaviour tend to be instinctive, they are usually viewed as dysfunctional and unacceptable in the workplace.

Recognising Passive, Aggressive and Assertive Patterns

Below are some examples of characteristics we can look out for when trying to identify passive, aggressive and assertive behaviour, both in others and ourselves.

Assertive behaviour in a professional environment inspires individuals to react and respond to viewpoints and situations in a reasonable manner and fosters mutual respect. Assertiveness is not instinctive, so it takes time, experience and active practice to gain this control in varying circumstances.

Managing Triggers Through Self-Awareness

Non-assertive behaviour is normally triggered by certain conditions at work, usually initiated by a particular situation, person or belief. If you become aware of your personal triggers, it is possible to modify your approach and adopt assertive behaviours in every communication you make.

These situations, people and beliefs can all trigger negative thoughts, which result in unacceptable or dysfunctional behaviour. To behave more assertively, we need to interrupt and dispel these adverse feelings.

Communicating with Impact: Voice and Body Language

Not everything we say is communicated through the words we use, in fact a very small percentage of our communication is through our verbal messages. A large proportion of our communication is made up of our para-verbal communication, the way we say it, and our non-verbal communication, which is made up of our body language and facial expressions.

Therefore, when trying to communicate in an assertive way, it is essential to consider how these elements affect how we are perceived by others, and actively manage how we come across.

Applying Assertiveness in Real Situations

Saying “No” to a colleague, superior or client is often a challenge and, despite being under pressure from current or upcoming commitments, we may still say “Yes” simply to keep that person happy. This can increase your stress levels at work and lead to resentment.

It is always beneficial to have a plan of action before each encounter and, if you have time, to write a script.