Assertiveness

Hi Andrea

Thank you very much for your question - and please accept my apologies for the slow reply.

Assertiveness is a fascinating subject. A great overview can be found here:
https://en.wikipedia.org/wiki/Assertiveness

In addition I recommend this book:
Assertiveness at Work by Kate Back
https://www.amazon.co.uk/Assertiveness-At-Work-Practical-Situations/dp/0077114280/ref=sr_1_1?ie=UTF8& ;qid=1480094433&sr=8-1&keywords=assertiveness+at+work

We also have Assertiveness training that you might find interesting. Here's our course page: https://www.stl-training.co.uk/syl/84/building-confidence-and-assertiveness-at-work-1.html

I hope you find this helpful. Let me know if you have any further questions.

Kind regards,
Andrew